Frequently Asked Questions for HBAs
| Q. | The enrollee removed their 23 year old child from coverage during the Special Amnesty Period but the insurance carrier is refusing to pay their claim from April, 2009. How come? |
| A. | Insurance carriers require proof of full time student status before they will pay the claim. The Special Amnesty Period protects enrollees against repaying claims already paid by the insurance carrier; it does not apply to claims not yet paid. |
| Q. | The enrollee just submitted documentation of the full time student status to the insurance carrier for their 23 year old child. Does the enrollee also have to submit the documentation to Budco? |
| A. | Yes. The enrollee must submit the documentation to the insurance carrier in order for the claim to be paid. The enrollee must also submit the required documentation to Budco as part of the Dependent Eligibility Verification Project. |
| Q. | What if an enrollee asks why they have to submit documentation that was previously provided to their HBA? |
| A. | HBAs should explain that a dependent’s eligibility for coverage may change over time. In addition, the rules for providing proof of coverage have changed over the years. This project will help to ensure that only eligible dependents are receiving benefits. |
| Q. | What if an enrollee gives their HBA the dependent eligibility proofs required for this project? |
| A. | The HBA should not accept dependent eligibility proofs in connection with this project. The enrollee must submit the proofs directly to Budco. This will eliminate delays in Budco receiving the information. |
| Q. | What if an enrollee states they already submitted documentation during the Special Amnesty Period? |
| A. | The enrollee will have to resubmit the documentation to Budco. |
| Q. | What will happen if the enrollee does not respond to Budco’s request for documentation? |
| A. | The dependent will be removed from coverage, effective 2/1/09. If, at a later date, the enrollee can prove the eligibility of the dependent, the dependent can be added back. HBAs will receive further direction from the Department on this issue in the future. |
| Q. | Will dependents removed from medical coverage, also be removed from Dental and Vision coverage? |
| A. | Dependents who are enrolled in the NYS Dental and/or Vision plans and are removed from medical coverage, will be removed from dental/vision coverage. This does not apply to dependents coverage under other Dental/Vision plans (for example a union employee benefit fund). |
| Q. | What if an enrollee’s dependent has a qualifying event that causes the dependent to lose coverage during this project? |
| A. | Enrollees should continue to report all qualifying events that occur 2/1/09 or later to their HBA. The HBA should process the transaction as normal. For example, removal of a recently divorced spouse. |
| Q. | What if an enrollee reports that they forgot to remove an ineligible dependent or did not realize their dependent was not eligible? |
| A. | Enrollees requesting to remove ineligible dependents where there is no current qualifying event (occurred prior to 2/1/09) should be referred to Budco to remove the dependent using the Dependent Eligibility Confirmation Form. |
| Q. | What if the enrollee states that they do not have any of the proofs available on the Required Documentation List? |
| A. | Instruct the enrollee to contact Budco to see if there is alternative acceptable documentation. In rare circumstances, Budco will refer the case to the Department of Civil Service for a final determination. |
| Q. | An enrollee wants to verify that Budco received his request to remove his ineligible dependent during the Special Amnesty Period. What if the enrollee insists that the form was mailed to Budco but Budco has not record of receiving it? |
| A. | The enrollee should call Budco directly to confirm if his request to remove the ineligible dependent was received and processed. If Budco has no record of receiving the request and the enrollee insists the request was submitted timely, the case will be referred to the Department of Civil Service for a determination. |
| Q. | I understand that an enrollee who participates in the Pre-Tax Contribution Program will not be entitled to a refund of premiums paid if the coverage should change from Family to Individual as a result of removing an ineligible dependent during the Verification Period. Is the employer entitled to a refund of its share of premium? |
| A. | Yes. In this case, the employer will receive a refund in the difference between Family and Individual coverage, retroactive to 2/1/09. |
| Q. | Will the Dep/Del transaction appear on HBA worklists also? |
| A. | No this information will not show on a worklist. It will go on the Activity list. |
| Q. | Is a passport acceptable to prove the relationship of the child (in lieu of a birth certificate)? |
| A. | A passport is not an acceptable proof in lieu of a birth certificate for dependent children as it does not prove the parent/child relationship. |
| Q. | What proof can be provided if an enrollee and spouse do not file taxes jointly and cannot prove joint ownership? |
| A. | The enrollee should contact Budco to see if there are alternative documents that the enrollee can provide to prove the marital relationship. |
| Q. | Will ineligible dependents covered by a National Medical Support Order (NMSO) be removed from coverage? |
| A. | No, the enrollee will be advised on their Dependent Eligibility Confirmation Form that the dependent is covered under a NMSO and cannot be voluntarily removed from coverage and is not subject to dependent eligibility verification. |
| Q. | If a dependent became ineligible after 2/1/09 and was removed from NYBEAS, will the dependent still be listed on the confirmation form? If yes, what is the enrollee required to do for that dependent? |
| A. | DCS will periodically advise Budco of dependents who are removed from the Project based on losing eligibility through a qualifying event that occurred after 2/1/09. The dependent still may appear on the confirmation form. An enrollee can also call Budco to verify whether or not that dependent has been removed from the Dependent Eligibility Verification Project. Depending on the timing of the qualifying event, the enrollee should still submit that required documentation for that dependent to prove eligibility as of 2/1/09. |
| Q. | Why do the domestic partner proofs have to be dated between 11/1/08 and 2/1/09? One of my employees is concerned about this requirement as their wills and health care proxies have been done years ago and they do not have a mortgage, car payment, credit cards, etc. |
| A. | For the purpose of this project the enrollee is asked to provide proof of their dependent’s eligibility effective 2/1/09. DCS has determined that we can accept documentation dated anytime within the quarter prior to 2/1/09 to prove eligibility for all dependent types. If an enrollee does not have documentation dated between 11/1/08 and 2/1/09 the enrollee should call Budco to see if there is acceptable alternative documentation which can be provided. |
| Q. | Will the scanned proofs of eligibility documents be made available to HBAs? If so, when? |
| A. | DCS will receive electronic copies of all proofs of eligibility submitted to Budco by the enrollee. DCS is exploring the feasibility of making this information available to HBAs. |
| Q. | For Domestic Partners, is joint ownership in a Time Share acceptable proof of financial interdependence? |
| A. | Yes, joint ownership in a Time Share qualifies as proof of financial interdependence from List A. |
| Q. | If a domestic partner was listed incorrectly as spouse, will the enrollee be subject to imputed income once the relationship is corrected on NYBEAS? |
| A. | Yes, the enrollee will be subject to imputed income for the period of time the dependent was a domestic partner. |
| Q. | Is same sex marriage in a qualifying state enough proof for domestic partner eligibility? |
| A. | Same sex marriage performed in a state that allows such a marriage is recognized as any other marriage for NYSHIP eligibility purposes. The enrollee must submit proof of the spousal relationship. |
| Q. | Are employees who are enrolled under the NYS Dental and Vision Plan, but not enrolled under NYSHIP, subject to the Dependent Eligibility Verification Project? |
| A. | No. This project is to prove eligibility of a dependent covered under NYSHIP Medical coverage. However, if it is determined that a dependent is ineligible for Medical, DCS will also have the dependent removed for NYSHIP Dental and Vision coverage. |
| Q. | Are the proofs for new enrollees also changing? |
| A. | At the conclusion of this Project DCS will be reviewing its policies and procedures regarding dependent eligibility. In the mean time, HBAs should follow existing guidelines. |
| Q. | Why are you verifying the eligibility of dependents at this time? |
| A. | When an enrollee first adds a dependent to coverage, the enrollee is required to provide proof that the dependent is eligible for coverage. A dependent’s eligibility for coverage may change over time. In addition, the rules for providing proof of coverage have changed over the years. This project will help improve our current process and ensure that all dependents are subject to the same requirements. |
| Q. | What if a dependent has a qualifying event that causes the dependent to lose coverage during this project? |
| A. | Enrollees should continue to report all qualifying events that occur 2/1/09 or later to their HBA. The HBA should process the transaction as normal. For example, removal of a recently divorced spouse. Removal of ineligible dependents where there is no current qualifying event (occurred prior to 2/1/09) should be reported by the enrollee to Budco during the Special Amnesty Period. |
| Q. | Will the documentation received for this project be used for any other purpose? |
| A. | The documentation will only be used to verify the eligibility of the dependents. |
| Q. | What if a dependent is removed in error during the Amnesty Period? |
| A. | Budco will send the enrollee a letter to confirm the dependent(s) that were removed during the Amnesty Period. The letter will contain instructions on how to report dependents that were removed in error. |
| Q. | Can the enrollee give their supporting documentation regarding their dependents’ eligibility directly to their health benefit administrator? |
| A. | No. All documentation must be submitted directly to BUDCO. Failure to do so will delay the review of the dependent’s eligibility and may result in a temporary lapse in coverage for the dependent. |
| Q. | How can an enrollee appeal the decision that a dependent is not eligible? |
| A. | When the ineligible dependent is removed from coverage, the enrollee will receive a confirmation letter from BUDCO. If the enrollee believes the dependent is eligible, they should follow the instructions contained in the letter. |
| Q. | What are other types of documents that can be submitted for the Verification Phase that are not listed on the Partial List of Documents that was included with the Amnesty Letter? |
| A. | Closer to the Verification phase, enrollees will receive a full verification packet that will include a full list of Required Documentation. That packet will outline next steps and will also provide enrollees with additional documentation options that may be submitted, specific for each dependent type. If enrollees have any questions after receiving that packet, they can call the telephone number provided in that packet and a representative will assist them. |
| Q. | Who is BUDCO? |
| A. | BUDCO is the company that the State has contracted with to administer the Amnesty Period and the Verification of Dependent Eligibility. BUDCO is a national leader in their field and are located in Highland Park, Michigan. |
| Q. | What will happen if the enrollee does not respond to BUDCO’s request for documentation? |
| A. | If the enrollee is unable or unwilling to provide the required documentation to verify the eligibility of a dependent, the dependent will be removed from coverage and the enrollee may be required to repay health insurance claims paid on behalf of that dependent. |
| Q. | If a dependent is currently ineligible, but becomes eligible in the future, can s/he be reinstated? If so, how is this done? |
| A. | Yes. If a dependent becomes newly eligible after the conclusion of this project, the enrollee should provide the required proof of eligibility to their health benefits administrator. |
| Q. | What if the enrollee does not remove an ineligible dependent during amnesty? |
| A. | If the enrollee does not remove an ineligible dependent during amnesty, the enrollee will be required to submit documentation to support the eligibility of the dependent. If the required documentation is not provided, the dependent will be removed from coverage and any claims paid on behalf of the dependent while they were ineligible will be the enrollee’s responsibility to pay. |
| Q. | Who can the HBA’s call with questions about the project? |
| A. | For up to date information HBA's should consult the dedicated website at www.cs.state.ny.us/nyshipeligibilityproject; or call BUDCO beginning April 6, 2009 at 888-358-2196, 12:00 p.m. to 8:00 p.m., Monday through Friday |
| Q. | How will HBAs be notified of dependents that are terminated during either the Amnesty Period or during the Verification Process? |
| A. | HBAs will be notified of dependents removed during either the Amnesty Period or the Verification Period on the worklist generated through NYBEAS. They will be identified separately from dependents removed outside of this project. |