The Department of Civil Service is the primary human resources business partner for New York State and local government customers. We pride ourselves on providing innovation, change and quality customer service, everyday, that is consistent with our fundamental purpose and constitutional mandate to preserve a strong merit system of public employment. Strategic Directions(435KB) has set goals and recommendations to successfully negotiate the challenging business environment of the 21st century.
Developing and empowering a new generation of human resource professionals
Launched a HRAcademy to provide State agencies with a reliable supply of well-trained, human resource professionals who are ready and able to step into key positions.
Transforming the Department's business relationship with State agencies to a shared stewardship model
Empowering State agencies to make more classification determinations and developing a comprehensive recruiting strategy, which maximizes resources for recruiting individuals to the State workforce.
Realigning our internal department business service units and activities to deliver customer service through e-government solutions
Offering more web-based Training & Experience examinations while using cutting-edge technology to update the Department's examination scoring system.
Utilizing a web-based 'self-service' for enrollees in the New York State Health Insurance Program (NYSHIP), which provides access to health care enrollment records and allows online submission of various enrollment transactions.
Our enhanced, customer-focused, Web site was the recipient of the NYS Forum, Rockefeller Institute of Government's 2006 Best of the Web award.