New York State Governor's Office of Employee Relations, Department of Civil Service, Work Force Planning and Development
EXECUTIVE LETTER
INTRODUCTION
STEPS
1. Scope
2. Context
3. Work
4. Demand
5. Supply
6. Gaps
7. Priority
8. Solutions
     Class & Comp
     Staff Development
     Recruitment/Selection
     Retention
     Organizational Intervention
     Knowledge Transfer
IMPLEMENTATION
     CONSIDERATIONS
APPENDIX 1: Applying the Steps
APPENDIX 2: Glossary
APPENDIX 3: NYSTEP Reports
APPENDIX 4: Sample Gap Analysis
APPENDIX 5: Internet Links
APPENDIX 6: Further Reading
ACKNOWLEDGEMENTS

GLOSSARY

Work Force Planning:
A systematic process for identifying the human resources required to meet organizational goals and developing strategies to meet those requirements. It defines the activities necessary to have "the right people with the right skills in the right place at the right time.

Succession Planning:
A process designed to ensure the continued effective performance of an organization by making provision for the development and replacement of key people over time. Succession planning is generally considered to be a strategy of work force planning.

OTHER TERMS

Competency:
A characteristic of an employee that contributes to successful job performance and the achievement of organizational results. These include knowledge, skills, and abilities plus other characteristics such as values, motivation, initiative, and self-control.. Competencies may be defined organizationally or on an individual basis.

Organizational competencies:
Identifying competencies on an organizational basis provides a means for pinpointing the most critical competencies for organizational success. These are an organization's core competencies.

Competency Model:
A competency model is a set of competencies for a specific occupation, title series or level in the organization that, if possessed by incumbents, is likely to produce desired results. The model is often developed by studying what top performers do in the defined job context. This may be gathered in a variety of ways, including employee questionnaires, focus groups, and interviews with managers and employees.

FTE:
Full-time equivalent. Personnel fill targets are often expressed this way. The FTE may be fewer than the number of actual people because of part-time employees, e.g., two half-time employees equals one FTE.

Function:
A major responsibility of a program or agency with particular outputs and outcomes for internal or external customers. Examples include computer application systems development, contract management, customer problem resolution, and auditing.

Gap Analysis:
The process of comparing information from the supply analysis and the demand analysis to identify the differences, or "gaps." Gap analysis identifies situations in which the number of personnel or competencies in the current work force will not meet future needs, as well as situations in which current work force personnel or competencies exceed the needs of the future. Gap analysis also applies to the comparison of employee competencies with a competency model for a target occupation, level or title series.

Individual Development Plan:
A document which includes an assessment of an employee's current skills, and an outline of the way in which the employee will develop the knowledge, skills, and abilities needed to meet changing organizational needs and environmental demands and/or prepare to achieve future career goals.

Knowledge, Skills, and Abilities (KSAs):
The knowledge, skills, and abilities required to perform a job. Knowledge is an understanding of facts or principles relating to a particular subject area; skill is the application of knowledge resulting from a development of basic abilities through formal training and practical experience; ability is capacity in a general area that may be utilized to develop detailed, specific skills.

Organizational Intervention Strategies:
Steps an organization may take to ensure appropriate staff are properly deployed to achieve program objectives and move the organization in the desired direction. Examples include staff redeployment, reorganization, or organizational restructuring.

Other Characteristics:
An attribute of a person that may have an effect on job performance such as attention to detail, timeliness, personal organization, breadth of perspective, etc. These attributes are also called "personal characteristics."

Position:
A budgeted line item assigned duties and responsibilities that can be performed by one person.

Section 212:
A section of the NYS Retirement and Social Security Law that establishes the maximum a retiree can earn without diminution of retirement allowance.

Section 211:
A section of the NYS Retirement and Social Security Law that provides for a retiree to earn more than the maximum under Section 212 when it is not practicable to fill the position with a qualified non-retiree and it is in the State's interest to do so. Requires Civil Service Commission approval.

Skill Set:
A group of skills, knowledge, and abilities that, taken together, is necessary for the proficient performance of a particular function.

Strategic Plan:
A document that sets organizational direction and measurable program objectives. These goals and objectives not only provide the basis for determining necessary financial resources, but also provide the basis for work force needs.

Title:
The designation used to identify a grouping of positions which are considered sufficiently similar as to be interchangeable, and for which a common selection process is appropriate.

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Link to a downloadable PDF version of the September, 2001 edition of our planning guide, Our Work Force Matters. Planning Guide Table of Contents
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