New York State Governor's Office of Employee Relations, Department of Civil Service, Work Force Planning and Development
EXECUTIVE LETTER
INTRODUCTION
STEPS
1. Scope
2. Context
3. Work
4. Demand
5. Supply
6. Gaps
7. Priority
8. Solutions
     Class & Comp
     Staff Development
     Recruitment/Selection
     Retention
     Organizational Intervention
     Knowledge Transfer
IMPLEMENTATION
     CONSIDERATIONS
APPENDIX 1: Applying the Steps
APPENDIX 2: Glossary
APPENDIX 3: NYSTEP Reports
APPENDIX 4: Sample Gap Analysis
APPENDIX 5: Internet Links
APPENDIX 6: Further Reading
ACKNOWLEDGEMENTS

Acknowledgements

Members of the team that developed the guide:

Ralph Blackwood, Team Leader, Governor's Office of Employee Relations, on loan from the Department of Taxation & Finance
Robert Chesky, Office of Mental Retardation and Developmental Disabilities
Ellen Donovan, Department of Health
Lynn Heath, Office of Mental Health
Renee Rosa, Department of Health
Howard Ryan, Department of Civil Service
Mark Stackrow, Governor's Office of Employee Relations

Design and layout: Amy Mesch-Favreau, Governor's Office of Employee Relations
Web design and layout: Debi Orton, Governor's Office of Employee Relations

Members of the steering committee:

Erika Bacher, Department of Civil Service
Deborah Berg, Governor's Office of Employee Relations
Ralph Blackwood, Governor's Office of Employee Relations
Beth Bonacquist, NYS Teachers' Retirement System and The NYS Personnel Council
Jay Canetto, Office of the State Comptroller and The NYS Personnel Council
William Doyle, Department of Civil Service
Crystal Hamelink, Department of Civil Service
Terry Jordan, Department of Civil Service
Nancy Kiyonaga, Department of Civil Service
Maureen Nyilis, Governor's Office of Employee Relations

We benefited from succession planning training materials developed by the NYS Office of Temporary and Disability Assistance. We also benefited from being able to refer to guides produced by other states, such as the State of Washington and the State of Minnesota and federal agencies, such as the Department of Transportation, the Department of Health and Human Services, and the Office of Personnel Management. "Building Successful Organizations: A Guide to Strategic Workforce Planning," published by the National Academy of Public Administration, was also helpful.

We are also grateful to New York State agency human resources managers and program managers who commented on a draft of the guide and provided examples.


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