New York State Governor's Office of Employee Relations, Department of Civil Service, Work Force Planning and Development
EXECUTIVE LETTER
INTRODUCTION
STEPS
1. Scope
2. Context
3. Work
4. Demand
5. Supply
6. Gaps
7. Priority
8. Solutions
     Class & Comp
     Staff Development
     Recruitment/Selection
     Retention
     Organizational Intervention
     Knowledge Transfer
IMPLEMENTATION
     CONSIDERATIONS
APPENDIX 1: Applying the Steps
APPENDIX 2: Glossary
APPENDIX 3: NYSTEP Reports
APPENDIX 4: Sample Gap Analysis
APPENDIX 5: Internet Links
APPENDIX 6: Further Reading
ACKNOWLEDGEMENTS

IMPLEMENTATION CONSIDERATIONS

When you have identified your solution strategies, the next steps are:

  • Implement the strategies; and

  • Manage them through monitoring and evaluating the results, modifying the strategies as appropriate.

THE PLANNING PROCESS AND IMPLEMENTING SOLUTIONS

Consider the following in planning and implementing solutions:

  • Do you have clear objectives that are understood by all involved?

  • Do you have the support of executives and/or key managers?

  • Is your action plan consistent with strategic, operational, and budget plans?

  • What are the potential obstacles to your success?

  • What can you do to minimize the impact of potential obstacles?

  • Whom should you tell about the planning effort? Consider developing a communications plan to keep people informed and gain their support for what you are doing. Demonstrate to them how the planning may benefit them.

  • Are there instances when informing the union(s) would be beneficial? Although staffing related issues are a management prerogative and you don't have to involve the union(s), there may be instances where informing them would help you achieve your objectives.

  • Would it be beneficial to put together a planning team? If so, who should be on it? Consider program managers, representatives from personnel, training, and organizational development, the program's budgeting analyst, and an IT representative if automation or information systems is a factor.

  • What other people/groups will the planning process affect? How should they be involved, if at all?

(See Implementation for agency examples.)

EVALUATING YOUR EFFORT

Consider the following in evaluating the planning effort and preparing for the next planning project. Most of these questions will become relevant after you are fairly far along in implementing your solutions.

  • Has the strategic plan or other plans changed since the beginning of your effort?

  • If so, what are the implications for the strategies implemented?

  • Have the strategies implemented achieved the intended results?

  • What worked well? What didn't?

  • To what extent have demand and supply projections been borne out?

  • Is a new analysis necessary before revising the strategies?

  • What adjustments to the strategies are needed?

  • What changes would you like to make to the planning process?

  • What issue or organizational entity will be the subject of your next planning effort?

(See Monitoring, Evaluation and Improvement for agency examples.)


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