Table of Contents

Also see Companion Guide To Our Workforce Matters: A guide for workforce and succession planning for municipal civil service agencies (1/03)

• EXECUTIVE LETTER

 
• INTRODUCTION

 
• STEPS:
  1. Scope
  2. Context
  3. Work
  4. Demand
  5. Supply
  6. Gaps
  7. Priority
  8. Solutions
     • Class & Comp
     • Staff Development
     • Recruitment/Selection
     • Retention
     • Organizational Intervention
     • Knowledge Transfer

 
• IMPLEMENTATION CONSIDERATIONS

 
• APPENDIX 1: Applying the Steps

 
• APPENDIX 2: Glossary

 
• APPENDIX 3: NYSTEP Reports

 
• APPENDIX 4: Sample Gap Analysis

 
• APPENDIX 5: Internet Links

 
• APPENDIX 6: Further Reading

 
• ACKNOWLEDGEMENTS