KNOWLEDGE TRANSFER STRATEGIES
Have you documented methods and procedures for the work performed?
Have you documented the processes, methods, tools, and techniques
of people with special skills and responsibilities?
Can retiring employees mentor employees in the unit for a
period of time before they retire?
Could the retiree's successor be appointed to a duplicate
or project position to "shadow" the incumbent for three months
or more so the successor can learn first hand?
Would it be feasible to rehire a valued employee under Section
212 of the Retirement and Social Security Law (see the Glossary)
for the express purpose of mining knowledge and expertise?
Do you have a communications system in place that encourages
the sharing of information on all aspects of your organization's
operations and experience across organizational boundaries?
Do you record important meetings/events/presentations on
video or audiotape?
Are records systems and series established to ensure that
valuable information on important events or decisions is saved
for an appropriate period of time and accessible to those
who need it?
Are records series in place to archive material critical
to documenting the institutional history of your organization?
(See Knowledge Transfer
for agency examples and the Report
of the Knowledge Management/Transfer Workgroup.)
Now that you have reviewed each of the planning steps, you may refer
to the Appendix: Applying the Steps
for examples of how the planning process would work.