New York State Governor's Office of Employee Relations, Department of Civil Service, Work Force Planning and Development
EXECUTIVE LETTER
INTRODUCTION
STEPS
1. Scope
2. Context
3. Work
4. Demand
5. Supply
6. Gaps
7. Priority
8. Solutions
     Class & Comp
     Staff Development
     Recruitment/Selection
     Retention
     Organizational Intervention
     Knowledge Transfer
IMPLEMENTATION
     CONSIDERATIONS
APPENDIX 1: Applying the Steps
APPENDIX 2: Glossary
APPENDIX 3: NYSTEP Reports
APPENDIX 4: Sample Gap Analysis
APPENDIX 5: Internet Links
APPENDIX 6: Further Reading
ACKNOWLEDGEMENTS

PLANNING STEPS

OK. So now we have your attention. What do you do next? Here are the recommended steps of the planning process for your consideration. Keep in mind that you should customize the process to meet your needs.

1. SCOPE

What is the issue, initiative, or organizational unit (agency, office, division, etc.) that needs your attention? Is it an immediate critical need or do you have time to plan?

2. CONTEXT

What is your agency's direction and how will it affect the issue, initiative, or organization of concern?

3. WORK

What functions will need to be performed? Will the work be the same, evolving, or brand new?

4. DEMAND

What staffing levels and skill sets or titles will be needed to perform the functions?

5. SUPPLY

Where will the people come from to staff the functions? What does the data on the current work force tell you about the likely availability of qualified people when you need them?

6. GAPS

What positions, titles, or functions require special action to ensure that you can recruit, appoint, and retain the people with the skill sets you need?

7. PRIORITY

What is the order of importance of addressing the gaps you have identified?

8. SOLUTIONS

What specific actions will you take to address the priorities?

THE PLANNING STEPS

Diagram showing the relationship of the above elements in a stepwise diagram, with solutions leading to a box with the following message:  implement solutions; monitor, evaluate and improve.  The box is connected to step 1 via a line with an arrow.

"An effective succession plan demands we look beyond a simple replacement strategy. We need to look ahead to determine whether the current structures we have in place will support our business needs in the future. More specifically, we need to define what skills we will need to support our critical business functions."

— NYS agency HR manager


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Link to a downloadable PDF version of the September, 2001 edition of our planning guide, Our Work Force Matters. Planning Guide Table of Contents
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