New York State Governor's Office of Employee Relations, Department of Civil Service, Work Force Planning and Development
EXECUTIVE LETTER
INTRODUCTION
STEPS
1. Scope
2. Context
3. Work
4. Demand
5. Supply
6. Gaps
7. Priority
8. Solutions
     Class & Comp
     Staff Development
     Recruitment/Selection
     Retention
     Organizational Intervention
     Knowledge Transfer
IMPLEMENTATION
     CONSIDERATIONS
APPENDIX 1: Applying the Steps
APPENDIX 2: Glossary
APPENDIX 3: NYSTEP Reports
APPENDIX 4: Sample Gap Analysis
APPENDIX 5: Internet Links
APPENDIX 6: Further Reading
ACKNOWLEDGEMENTS

5. SUPPLY

Determining the supply involves profiling your current work force or segment of the work force, as appropriate to your scope, and determining what the supply will be after expected attrition.

Calculate past attrition by adding up the number of employees who left the agency and dividing by the total number of employees. Currently NYSTEP (New York State Electronic Personnel System) can produce separation data reports to track historical attrition trends by title and fiscal year for retirements, resignations, probationary terminations, etc. In late fall 2001, NYSTEP will also be able to produce reports that actually calculate attrition by agency, title code, and/or location. See NYSTEP Reports for more.

Then project the future supply for your planning horizon by applying estimated attrition rates to the current work force numbers. The estimated attrition rates should be based on a number of variables, including demographic factors (e.g., the aging of the work force) and historical patterns of attrition. Past attrition may not be an accurate predictor of future attrition. However, it is one variable to consider.

At this step, determining the supply assumes no hiring to replace employees who leave. In the gap analysis, you'll compare this profile with the demand and determine the number of staff needed by title or skill sets/competencies by organization, location, etc.

Who works here now?
Number of employees by:

  • Title
  • Grade
  • Organization
  • Protected class
  • Location
  • Skills/competencies
  • Etc.
downward arrow

What are the attrition patterns?

  • Retirement
  • Resignation
  • Death
  • Transfer
  • Interdepartmental promotion
downward arrow

Projected work force based on expected attrition without hiring replacements

Sample attrition calculation for a population of 250 employees:

7 retirements
3 resignations
4 transfers
2 deaths
------------------------
16 or 6.4% attrition

Here are the Supply questions:

  • What are the existing employee KSAs/competencies, based on the titles?

  • What are the employee-specific competencies, including those that fall outside of normal duties (e.g., a programmer may be able to speak Chinese and a telephone representative may have visual design skills)?

  • What are the demographics of the scope area re: occupations, titles, grade levels, organizational structure, retirement eligibility, etc.?

  • What are the attrition rates for each in the aggregate and by category such as retirement, resignation, death, transfer out of the agency or interdepartmental promotion?

  • What are the projected attrition rates, factoring in your assumptions about the variables involved, such as the likelihood of certain employees to retire?

  • Based on the existing demographics and projected attrition rates by title/competency set, what will the future composition of the work force be without factoring in any hiring?

(See Research and Analysis for information on agency data analysis.)

"Though many of our clerical employees are at or above retirement age, many are returnees to the work force and so do not yet have 30 years of service and are less likely to retire than employees in other title series."

— NYS agency HR manager


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Link to a downloadable PDF version of the September, 2001 edition of our planning guide, Our Work Force Matters. Planning Guide Table of Contents
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