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3. WORK
The purpose of this step is to clearly identify the functions
you will need to staff within the chosen scope. The focus is on
the functions, not the people doing them. Start with a clear understanding
of existing functions of the organization. Determine the future
functions, taking into consideration the context, answers to the
following questions, and the timing of the potential changes.
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What services may be discontinued or outsourced?
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Which functions will remain unchanged?
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How will existing services be enhanced or changed?
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Will these enhancements involve reengineering or other significant
changes in the work process?
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Which functions, if any, will be consolidated?
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What new services will be offered?
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What technology changes will be made or new technologies
introduced?
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Are any reorganizations planned or needed? Does the current
structure make sense given your future needs?
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Are there any plans to open new offices or close existing
offices?
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