Header-New York State Governor's Office of Employee Relations/Department of Civil Service Work Force and Succession Planning-Tools & Resources

KNOWLEDGE MANAGEMENT / TRANSFER
Report of the Knowledge Management/Transfer Work Group
November 2002
 Horizontal line
In sponsoring the workgroup, the Department of Civil Service and Governor's Office of Employee Relations in no way indicate endorsement of the perspectives, opinions, and recommendations presented in this report.

Table of Contents

Introduction to Knowledge Management/Transfer

Why Knowledge Management/Transfer
Knowledge Management/Transfer Terminology
Overview of Knowledge Management/Transfer
Strategies for Knowledge Management/Transfer
Getting Started With Knowledge Management/Transfer
Measuring Knowledge Management/Transfer
Supporting Knowledge Management/Transfer
References and Further Reading
Notes

The Strategies

Apprenticeships, Internships, and Traineeships
Best Practices
Communities of Practice
Expert Interviews
Job Aids
Knowledge Fairs
Learning Games
Lessons Learned Debriefings
Mentoring (Report of the Mentoring Workgroup)
On-the-Job Training (OJT)
Storytelling
Training (See GOER Training and Organizational Development, NYS Employee Resource Information Center and NYS Training Council)

Appendices

Appendix A: Building Knowledge Management Measures Using the Navy's Approach
Appendix B: Letter From Arthur J. Roth to all Tax Employees
Appendix C: TaXpo Brochure Excerpts
Appendix D: ODLN Share Fair 2000 Brochure
Appendix E: Work Group Members


workgroup button

Horizontal line
Search the Civil Service/GOER Workforce Planning Site
Results per page.
Horizontal line