Occ Code 2532100

PUBLIC SERVICE COMMISSION OPERATIONS CLERK 1, GRADE 9	2532100
PUBLIC SERVICE COMMISSION OPERATIONS CLERK 2, GRADE 14	2532200
PUBLIC SERVICE COMMISSION OPERATIONS CLERK 3, GRADE 18	2532300

New York State Department of Civil Service

Classification Standard

BRIEF DESCRIPTION OF CLASS SERIES

Public Service Commission Operations Clerks perform a variety of activities with regard to processing Public Service Commission orders, notices, rulings, and tariff filings; assist agency staff and the public with researching and retrieval of public documents filed with the agency; analyze formal and informal petitions filed with the Commission and make determinations on appropriate categories and distribution.

          This title series exists only in the Department of Public Service.

DISTINGUINSHING CHARACTERISTICS

          PUBLIC SERVICE COMMISSION OPERATIONS CLERK 1: full-performance level.

          PUBLIC SERVICE COMMISSION OPERATIONS CLERK 2: first supervisory level; incumbents also perform the more difficult reviews.

          PUBLIC SERVICE COMMISSION OPERATIONS CLERK 3: second supervisory level; unit supervisor.

ILLUSTRATIVE DUTIES

          PUBLIC SERVICE COMMISSION OPERATIONS CLERK 1

Duties include:

· Overseeing preparation of proposed session agenda; receiving and timely processing session items which include identification and assignment of item number.

· Entering into a database (Document and Management System) information related to final action taken; compiling items in preparation of session minutes.

· Preparing all affidavits of service for orders resulting from session and reviewing affidavits to ensure accuracy.

· Processing utility tariff filings, which document the pending and approved rates, charges, rules and regulations under which a utility operates.  Reviewing each tariff page to determine whether filing criteria are correct, entering information into internal tariff and case management databases; determining office assignment; and ensuring copies are distributed to appropriate individuals.

· Interacting  with staff, the public, attorneys, and representatives of utilities.  Responding to inquiries via telephone, in person, and e-mail; researching and retrieving information using databases and case files; preparing materials for mailing; processing appropriate paperwork for service fees.

· Processing formal and informal filings that become official case records.  Analyzing and determining case criteria; determining case category (industry).  Creating cases in database and determining case assignment. 

     PUBLIC SERVICE COMMISSION  OPERATIONS CLERK 2

Duties include:

• Reviewing the more complex documents, such as petitions and proposals; utility tariff filings; processing hearing, session, and Siting Board transcripts received from reporting service companies; analyzing requests for trade secret status and processes.

• Directing work activities in the Unit by monitoring productivity levels.

• Ensuring that time and attendance rules are followed.

• Assigning and monitoring work and workload.

• Following up to ensure work flows smoothly and is performed accurately, timely, and in accordance with Department policies and procedures and filing deadlines.

• Evaluating staff and initiating corrective action as necessary.

• Identifying and coordinating training needs of subordinates.

• Coordinating contracting services related to records retention streamlining.
  
  
• Ensuring that formal and informal filings are analyzed and entered into the database accurately and timely.

• Implementing records retention policies and coordinating with the State Archives for the transmission of Department filings.

• Reviewing and analyzing Commission documents to identify directives, such as complex compliance issues, unconditional acceptance, and instituting new proceedings.

• Coordinating the rulemaking process and acting as the Commissions liaison with the Department of State (DOS).

• Identifying and ensuring compliance with the State Administrative Procedure Act (SAPA).

• Providing information to staff and the public relating to the Commissions Rules of Procedure.

     PUBLIC SERVICE COMMISSION  OPERATIONS CLERK 3

• Management of personnel activities of the Central Operations Unit:

• Supervising and coordinating activities of the Public Service Commission Operations Clerk 2.

• Preparing justification for additional staff resources, determining whether they meet with approved staffing ceilings and plans.

• Coordinating with Human Resources Management in the filling of positions.

• Preparing six-month and annual employee evaluations.

• Management of day-to-day operations of the Unit:

o Planning, organizing and structuring the Unit to ensure performance of tasks and functions serve the needs of the agency and the public.

o Planning, scheduling, assigning, and monitoring workload of the Unit.

o Analyzing operations to ensure work is performed accurately, timely, and in accordance with Department policies and procedures.

o Remedying work-related problems.

o Reviewing effectiveness of subordinate work units and recommending changes.

o Working directly with Information Services Unit to ensure the continued functioning of the Document and Matter Management System, the Departments all-electronic recordkeeping process to serve as the legal source of information for the agency and the Office of the Secretary to the Public Service Commission.

• Responsibility for preparation and administration of all functions related to Commission session:

o Pursuant to SAPA, reviewing all proposed agency actions and adoptions for submission to DOS for publication in the State Register.

o Ensuring compliance with Commission directives.

o Coordinating the public agenda with the Public Information Office.

o Attending session and pre-session meetings.

o Reviewing documents prepared for the Secretarys signature and coordinating with the General Counsel and other Department offices on resolving potential problems and revisions.

MINIMUM QUALIFICATIONS

          PUBLIC SERVICE COMMISSION  OPERATIONS CLERK 1

Open Competitive:  successful completion of a one-year traineeship.

     PUBLIC SERVICE COMMISSION  OPERATIONS CLERK 2

Promotion: one year of service as a Public Service Commission Operations Clerk 1.

     PUBLIC SERVICE COMMISSION  OPERATIONS CLERK 3

Promotion: one year of service as a Public Service Commission Operations Clerk 2.

Date:  3/17

NOTE:  Classification Standards illustrate the nature, extent and scope of duties and responsibilities of the classes they describe.  Standards cannot and do not include all of the work that might be appropriately performed by a class.  The minimum qualifications above are those which were required for appointment at the time the Classification Standard was written.  Please contact the Division of Staffing Services for current information on minimum qualification requirements for appointment or examination.