TENTATIVE

Occ. Code 8438100

New York Department of Civil Service

Classification Standard

BRIEF DESCRIPTION OF CLASS SERIES

Unemployment Insurance (UI) Program Managers coordinate, direct, and review the activities of a unit or function within the Division of Unemployment Insurance Telephone Claims Center (TCC). The positions require a thorough knowledge and understanding of unemployment insurance law, rules, procedures and processes, and ensure that staff administer the unemployment insurance program in a consistent, objective, fair and equitable manner. The positions direct staff in providing unemployment insurance benefits determinations and adjudication services.

These positions are only classified at the Department of Labor (DOL).

DISTINGUISHING CHARACTERISTICS

UNEMPLOYMENT INSURANCE PROGRAM MANAGER 1: oversees a team engaged in processing initial benefits, continuing benefits, and adjudication services in TCC.

UNEMPLOYMENT INSURANCE PROGRAM MANAGER 2: two-position class; assists in planning and coordinating statewide benefits programs, preliminary budget estimates and training of all UI Division staff.

UNEMPLOYMENT INSURANCE PROGRAM MANAGER 3: assists UI Program Manager 4 in managing TCC; supervises multiple teams in processing initial claims, continuing benefits and adjudication services. 

UNEMPLOYMENT INSURANCE PROGRAM MANAGER 4: manages and directs all activities of TCC; implement policies, procedures, and goals of TCC.

UNEMPLOYMENT INSURANCE PROGRAM MANAGER 5: one-position class; plans and directs all UI benefit programs and activities statewide.

RELATED CLASSES

Employment Services Managers administer and oversee operations of One-Stop Career Centers (centers), which serve individuals and employers seeking employment services such as career counseling, job search, recruitment, training, and other supportive services. Incumbents work collaboratively with other State agencies, local governments, community-based and non-profit entities stationed at the centers in providing integrated employment and related services.

Workforce Programs Managers administer State and federal funded workforce development and training, employment tax credit and occupational safety and health training and related programs; and provide technical direction to Local Workforce Investment Boards, local service agencies, employers and employee groups to ensure contracts, policies and procedures are consistent with laws and regulations.

ILLUSTRATIVE DUTIES

UNEMPLOYMENT INSURANCE PROGRAM MANAGER 1: plans, organizes, delegates, and coordinates the programs, activities, and services of assigned continuing benefits team or adjudication team within TCC or assigned UI function; handles complex problems involving UI Laws; provides staff with updates on departmental policies, procedures and changes in State or federal UI laws impacting their work; assists in the coordination and implementation of business processes; develops and implements policies to ensure consistency with federal, State and internal standards; interprets complicated claims; and establishes and directs control systems to monitor status of operations, and quality and quantity of performance.

UNEMPLOYMENT INSURANCE PROGRAM MANAGER 2: coordinates benefit programs and activities among all TCCs; supervises Central Operations Support Team; communicates changes in law, policy, procedure and goals to TCC managers statewide; oversees development of procedures memoranda and manuals; develops a statewide benefit operation training program; prepares preliminary budget estimates for UI program including operations and staffing levels; reviews and evaluates proposed new or revised legislation and public relations campaigns; recommends action on new or revised laws and prepares comments on federal and State problems and issues; represents the UI Division before government officials and employers; and responds to high priority information requests concerning statewide UI policy and operations.

          UNEMPLOYMENT INSURANCE PROGRAM MANAGER 3: assists UI Program Manager 4 in supervising and managing TCC; supervises teams for Intake, Adjudication and Operations Support; plans workflow, staff deployment and use of resources to meet the workload demands; develops goals and priorities to ensure work standards and timeliness goals are met; implements controls to detect and prevent fraud; establishes and reviews policy regarding program operation and enforcement of laws, rules, and regulations; ensures the timely and accurate reporting of data supporting program operations; and advises county officials on the policies of the UI program.

UNEMPLOYMENT INSURANCE PROGRAM MANAGER 4: manages all activities at TCC; communicates changes and new interpretation of laws and policies; represents the agency on all matters concerning TCC operations with claimants, employers, local government officials or representatives of other State and federal agencies; oversees preparation of the operating budget; and reviews changes in legislation to determine impact on operations.

UNEMPLOYMENT INSURANCE PROGRAM MANAGER 5: plans, organizes, and directs the Divisions UI benefit program statewide in accordance with both department policies and federal and State laws, rules and regulations; develops policies, procedures, and goals to implement and deliver statewide benefit programs; visits TCCs to observe, review and evaluate operations; develops and institutes controls, reporting requirements, and training programs; works with staff of the Adjudication Services Office and Counsels Office to resolve appeals on controversial cases; works with United States DOL national and regional representatives to ensure federal goals and standards are met; institutes and maintains controls for the detection and prevention of fraud and collusion in the Statewide benefit program; prepares the benefit operation budget request; represents the Department and the Unemployment Insurance Division at State-level meetings of unions and business groups; coordinates benefit operations public awareness activities; and directs the investigation of high profile issues raised by Government officials, employers, claimants or unions.

MINIMUM QUALIFICATIONS

UNEMPLOYMENT INSURANCE PROGRAM MANAGER 1

Promotion: one year of service as a Supervising Labor Services Representative; Associate Unemployment Insurance Hearing Representative; Associate Unemployment Insurance Internal Security Specialist; Associate Unemployment Insurance Internal Security Specialist (Quality Control); Senior Unemployment Insurance Reviewing Examiner; Unemployment Insurance Accounts Support Supervisor 1; or Workforce Programs Specialist 3.

          UNEMPLOYMENT INSURANCE PROGRAM MANAGER 2

PROMOTION: one year of service as an Unemployment Insurance Program Manager 1.

          UNEMPLOYMENT INSURANCE PROGRAM MANAGER 3

PROMOTION: one year of service as an Unemployment Insurance Program Manager 2.

          UNEMPLOYMENT INSURANCE PROGRAM MANAGER 4

PROMOTION: one year of service as an Unemployment Insurance Program Manager 3.

          UNEMPLOYMENT INSURANCE PROGRAM MANAGER 5

PROMOTION: one year of service as an Unemployment Insurance Program Manager 4.

Date:  1/18

NOTE: Classification Standards illustrate the nature, extent and scope of duties and responsibilities of the classes they describe.  Standards cannot and do not include all of the work that might be appropriately performed by a class.  The minimum qualifications above are those which were required for appointment at the time the Classification Standard was written.  Please contact the Division of Staffing Services for current information on minimum qualification requirements for appointment or examination.