Information Processing Trainers are paraprofessional positions that modify training programs, including revising and developing curricula, and conduct courses to train a variety of employees to use software, such as word processing, records management, spreadsheets, E-mail, databases, and agency specific programs, and operating systems, hardware, and peripheral equipment. They are generally classified in Information Resource Management organizations.
INFORMATION PROCESSING TRAINER: spends the majority of work time modifying training courses, developing curricula and course materials, and conducting formal training courses specific to agency program needs; may be responsible for all information processing training in an agency or geographic region.
Systems Support Aides provide technical assistance, such as answering questions, resolving problems, installing hardware and software, assisting in developing user reference materials, and running diagnostic software, to users of information technology. They may also conduct training programs and hands-on tutoring in accordance with established training programs, such as vendor supplied training modules.
Agency Training and Development Specialists are professional positions that plan, develop, present, and review a wide variety of training programs for an agency's workforce.
Teachers 1 through 4 plan academic lessons and curricula and instruct and evaluate the performance and progress of clients who are in the care or custody of a State agency.
Plans, develops, and revises training programs.
Conducts training programs.
Develops and conducts advanced courses and seminars for special user groups.
Meets with vendors to evaluate supplied training programs and determine their applicability to the agency's information resources training program.
Evaluates and implements computer-based training programs.
Performs a variety of activities to support the information resources training program.
Provides technical assistance and advice to employees.
Information Processing Trainers generally work under the administrative supervision of professional data processing staff. They work with considerable independence in developing training programs in accordance with approved objectives, conducting classes and tutorials, and performing the administrative work related to the program. Reference materials, curricula, and lesson plans are generally reviewed and approved by higher level professional training or computer staff.
Information Processing Trainers perform a wide range of tasks that vary in difficulty and complexity from the development of new training programs and materials and presentation of complex technical material to the routine processing of training applications and setting up of classrooms and equipment. They must develop, conduct, and evaluate training programs, which requires an in-depth knowledge of particular operating systems and software programs, and must understand and be able to explain and clarify technical requirements.
Information Processing Trainers have frequent oral communication with managers and employees in their agency to determine training needs, to conduct training programs, and to explain, clarify, and answer questions about the use and operation of operating systems, software, hardware, and related equipment. They use written communications to prepare training programs, manuals, teaching aids, and other materials and to maintain records about program activities. They must be able to present and explain, both orally and in writing, highly technical material to an audience that may have limited or no understanding of the subject.
Information Processing Trainers are typically non-supervisory.
INFORMATION PROCESSING TRAINER
Transition: one year of permanent service in a position allocated at or above Grade 3, one year of experience operating personal computers, with at least two different commercially available software packages, and one year of experience either conducting formal training or functioning as the lead technical person or trainer providing agency approved technical assistance and training to the agency's users of personal computers.
NOTE: For current minimum qualification requirements, including open-competitive requirements, contact the Division of Staffing Services.