Occ. Code 2841700

ASSISTANT DIRECTOR SUPPORT OPERATIONS, M-1	2841700
DIRECTOR SUPPORT OPERATIONS, M-4	1838700

New York State Department of Civil Service

Classification Standard

BRIEF DESCRIPTION OF CLASS SERIES

Positions in this title series direct and coordinate support services for the Department of Correctional Services (DOCS).  Incumbents of these positions are responsible for Central Office mail and supplies, Central Files, purchasing and contractual services, vehicle fleet management, laundry and housekeeping, commissaries, state shops, capital equipment, surplus property disposition, quartermaster, pest control and space planning and allocation.

These positions are only classified in DOCS.  All incumbents at DOCS assist in the total care and confinement of inmates sentenced to the custody of the Department, and as such perform various duties and functions in conjunction with the overall operation of a facility and/or location to which they are assigned.

DISTINGUISHING CHARACTERISTICS

ASSISTANT DIRECTOR SUPPORT OPERATIONS:  one position class; serves as overall second in charge of support operations, which includes all supplies and services used by the Department.

DIRECTOR SUPPORT OPERATIONS: one position class; plans, organizes, and directs all support activities, establishes policy, and sets priorities consistent with Department mission.

ILLUSTRATIVE DUTIES

ASSISTANT DIRECTOR SUPPORT OPERATIONS

Assist the Director in the planning, development, and implementation of Departmental procurement policy.

Oversee the day-to-day administrative activities necessary for the operation of support operations, including coordinating routine personnel matters such as evaluations, overtime requests, maintaining the assigned organizational units roster, and temporary service assignments.

• Assist the Director in developing management plans to measure the operational productivity of the assigned organizational unit and to identify strengths and weaknesses in existing procedures; assist in the development and implementation of new and improved procedures.
• Coordinate the activities of subordinate staff to ensure that policies, procedures, and standards are applied consistently and that management and administrative practices of the operational sections are handled in accordance with the policies established by the Director.
• Coordinate and participate in the assigned organizational units training activities, ensuring that necessary training is identified and available, and coordinate employee nomination and attendance.

Represent the Director and the Department in meetings and in daily contacts with other State agencies, vendors, and advocacy groups; provide information and advice to other Department personnel regarding subject matter.

• Coordinate and/or directly handle responses to inquiries from Legislators, legislative committees, the Governors Office, other States, and public and private individuals concerning policies, procedures, and standards applied to programs administered directly by the Department.

Lead, conduct, and or participate in special projects as assigned by the Director.

DIRECTOR SUPPORT OPERATIONS

May perform all of the same duties and functions as an Assistant Director Support Operations.

Develop procurement policies.

• Establish procurement standards and provide procurement guidance for correctional facilities and Central Office operation.
• Act as a member of the State Procurement Council to set procurement policy for all State procurement activities and guidelines for expenditures in excess of four billion dollars per year.
• Act as liaison to the Office of General Services (OGS) in matters relating to procurement, commodity contracts, and Statewide leasing management to ensure that the Departments unique needs are addressed.

Manage landlord relationships to ensure that lease provisions are complied with and that tenant complaints are addressed and resolved.

• Manage space allocations of all leased properties to fit space allocations to program purposes of operational units.
• Arrange for the modification, and/or renovation of leased space to accommodate the changing priorities of the Department or to site new units.
• Coordinate the provision of all utilities and communication services, equipment, and supplies to newly created units.
• Responsible for writing specifications for special lease conditions needed to accomplish Department objectives.
• Responsible for all aspects of a multi-million dollar Capital Equipment program, including acting as liaison to the Division of the Budget to assist in the formulation of each fiscal year capital budget request, setting purchasing priorities, and developing funding requirements.
• Maintain a computer based tracking of Capital Fund allocations and facility equipment authorizations to maximize the purchasing power of these funds.
• Coordinate and process the transfer, surplusing and disposal of all State property.
• Maintain Department vehicle fleet and manage all aspects of vehicle acquisition, maintenance, and accident reporting.
• Work with vendors to design Department-tailored products and initiate new product evaluations to respond to facility needs.
• Administer inmate clothing program for all reception inmates to ensure that adequate supplies are received and to maintain uninterrupted reception center processing.
• Develop contracts for inmate clothing requirements, assist facilities in setting up State Shops.
• Manage correction officer replacement uniform program and badge system.
• Maintain a warehouse and distribution network to correctional facilities and recruit training sites for uniform issue and replacement.
• Responsible for the overall management of all Department inmate files.
• Assist facilities in determining best methods for laundry operations, developing functional layouts and staffing requirements, developing equipment requirements, establishing operating procedures, and resolving operational problems.
• Direct the operations and financial reporting system for facility commissary operations.
• Direct the centralized mail, reproduction, and supply functions of the Department.
• Provide courier services to all Albany based State, Executive, and Legislative agencies.
• Responsible for maintaining emergency housing stocks and deploying to meet all housing requirements.
• Responsible for assuring that a yearly sanitation inspection is completed at all Department facilities.
• Responsible for providing technical assistance to implement the State Integrated Pest management program.

MINIMUM QUALIFICATIONS

ASSISTANT DIRECTOR SUPPORT OPERATIONS

Promotion:  one year of permanent competitive service in the New York State Department of Correctional Services as a Senior Purchasing Agent, or a Correctional Laundry and Housekeeping Supervisor.

DIRECTOR SUPPORT OPERATIONS

Promotion:  one year of permanent service as the Assistant Director of Support Operations.

Open-Competitive:  five years experience in hospital, hotel, or major institutional operation in a supervisory and administrative capacity.

Date:  11/09

NOTE: Classification Standards illustrate the nature, extent and scope of duties and responsibilities of the classes they describe.  Standards cannot and do not include all of the work that might be appropriately performed by a class.  The minimum qualifications above are those which were required for appointment at the time the Classification Standard was written.  Please contact the Division of Staffing Services for current information on minimum qualification requirements for appointment or examination.