TENTATIVE

Occ. Code 6690700

PROFESSIONAL MEDICAL CONDUCT PROGRAM MANAGER, M-3

New York State Department of Civil Service

Classification Standard

BRIEF DESCRIPTION OF CLASS

Positions in this title supervise and oversee the investigations of physician misconduct throughout Central and Regional Offices in the Office of Professional Medical Conduct.  Incumbents of these positions oversee the operations and assignment of all complaints in regional offices.

These positions are classified at the Department of Health (DOH).

DISTINGUISHING CHARACTERISTICS

PROFESSIONAL MEDICAL CONDUCT PROGRAM MANAGER:  managerial; non-competitive; responsible for the supervision and oversight of the investigations of physician misconduct throughout central and regional offices in the Office of Professional Medical Conduct.

RELATED CLASSES

            Medical Conduct Investigators investigate complaints and reports relating to the conduct of physicians and physician assistants for DOHs Office of Professional Medical Conduct.

ILLUSTRATIVE DUTIES

Oversee the assignment of all complaints.

• Ensure that all complaints are investigated within the established time frames.
• Ensure that all investigations are carried out in accordance with established laws, rules, and regulations.
• Provide direction, oversight, and coordination of investigations in central and regional offices.
• Oversee and be directly responsible for establishment of priority assignment of cases and accounting for the progress of high profile case investigations.
• Oversee the assignment of investigations to each office.

Design, coordinate, and implement a complaint investigation system to ensure on time completion of all investigations.

• Maintain test procedures to ensure all investigations are in compliance with established assignments.
• Identify critical system failures.
• Prepare and implement corrective measures.

Research, analyze, and disseminate relative information and training.

• Create, implement, and oversee a professional education training program on all aspects of investigative techniques, ethics, laws, rules, and regulations governing the Office of Professional Medical Conduct.
• Provide special training, protocols, and information relative to sexual abuse investigations, impaired physician investigations, complex medical negligence investigations, and complex fraud investigations.
• Directly responsible for the recruitment, credentialing, maintenance, and ongoing evaluation of the list of outside physician experts in all medical specialties.

Serve as a liaison to State, federal, and local entities, and other interested parties.

• Maintain liaison with counsel concerning all cases referred to counsel for a hearing.
• Respond to the Public Affairs Group on all inquiries from the press and consumer groups.
• Prepare presentations to the public and to professional groups.

MINIMUM QUALIFICATIONS

Non Competitive:  a Bachelors Degree and six years of professional experience where the primary responsibility is conducting clinical or criminal investigations including conducting in-person and telephone interviews, preparing formal written investigative reports, giving oral presentations of investigative findings, and participating in the prosecution of suspects.  At least one year of this experience must be in conducting clinical or criminal investigations of the conduct and practice of licensed health care professionals.  Three years of this experience must include case management and supervision of investigators engaged in the above-mentioned activities.

A Masters Degree in criminal justice or a closely related field can be substituted for one of the six years of experience.

Date:  8/09

NOTE: Classification Standards illustrate the nature, extent and scope of duties and responsibilities of the classes they describe.  Standards cannot and do not include all of the work that might be appropriately performed by a class.  The minimum qualifications above are those which were required for appointment at the time the Classification Standard was written.  Please contact the Division of Staffing Services for current information on minimum qualification requirements for appointment or examination.