TENTATIVE

Occ. Code 7930200

CORRECTIONAL INDUSTRIES INSTALLATION AND REPAIR

TECHNICIAN, GRADE 12         

New York State Department of Civil Service

Classification Standard

BRIEF DESCRIPTION OF CLASS

Positions in this class install, repair, service, and sell/improve Corcraft products used throughout the State.  Incumbents work directly with staff from Corcraft, Central Office, and correctional facilities, and may supervise others (i.e., State employees, contract employees, and inmates) in the performance of such duties.

These positions are only classified in the Department of Correctional Services (DOCS).  Incumbents at DOCS assist in the total care and confinement of inmates sentenced to the custody of the Department.  All incumbents perform various duties and functions in conjunction with the overall operation of a facility and/or location to which they are assigned.

DISTINGUISHING CHARACTERISTICS

CORRECTIONAL INDUSTRIES INSTALLATION AND REPAIR TECHNICIAN:  non-competitive; function as a direct liaison and manual worker with regard to the use, dissemination, and function of Corcraft products.

RELATED CLASSES

The position of Supervisor Installation and Repair is responsible for the management, coordination, and supervision of all Installation and Repair activities of Corcraft products.  The incumbent oversees both Correctional Industries Installation and Repair Technicians and work release inmate laborers.

ILLUSTRATIVE DUTIES

Install Corcraft products.

• Interact with customers and other Central Office staff, to determine installation job schedules.
• Measure area of installation site, allowing for fixtures, obstructions, etc.
• Determine most suitable type of product for customer needs.
• Draw product to scale on a blueprint.
• Formalize product cost, including installation charges.
• Supervise and assist other staff and/or inmates in the delivery and placement of products at a job site.
• Supervise civilians and/or inmates in the installation of Corcraft products.
• Measure and draw plans for and install filler strips to achieve finished appearance.
• Maintain records of installation.

Repair Corcraft products.

• Interact with customers and other staff to determine repair schedules.
• Travel to job sites to investigate complaints.
• Make on site determinations as to whether products should be repaired or replaced and recommend action to customers and supervisors.
• Prepare necessary paperwork when damaged goods must be replaced and coordinate with manufacturing facility, Central Office, Distribution Center, and purchaser for pick-up and replacement of damaged goods.
• Perform on-site repairs when possible.
• Arrange with manufacturing facility to have parts made which are necessary for repairing damaged goods.
• Discuss with customers any questions or problems which a customer might have to ensure customer satisfaction.
• Maintain records of repairs.

Service all Corcraft products.

• Contact customers to ensure products are in proper working condition.
• Maintain products either routinely or on an as needed basis when contacted by a customer.
• Interact with supervisors and customers to arrange schedule for service.
• Maintain records of services provided to customers.
• Interact with customers via telephone and resolve any problems or questions that customers might have.
• Refer customers to supervisors for resolution of issues.

Sell and improve Corcraft products, and perform special projects when needed.

• Stay abreast of new products, changes in products, prices, descriptions, sales techniques, etc. to assist in the sales and improvement of Corcraft products.
• In the course of making repairs, installations and/or servicing Corcraft products, note any weaknesses or defects in products and make recommendations to improve such products.
• During the course of servicing, repairing, or installing Corcraft products, suggest to customers additional or new products which they might need and take orders, or for major orders, interact with sales staff by putting them in touch with potential customers.

May supervise others in the installation and repair of Corcraft products.

• Determine staff assignments and priorities; review, monitor, and evaluate staff and work products; approve leave, track time and attendance, and participate in performance evaluations; and train staff.

MINIMUM QUALIFICATIONS

Open Competitive: one year of experience in the installation and repair of products similar to those sold by Corcraft, and one year of experience involving direct sales to commercial purchasers.  A Bachelors Degree in marketing or sales may be substituted for the one year of sales experience.

Date:  10/09

NOTE: Classification Standards illustrate the nature, extent and scope of duties and responsibilities of the classes they describe.  Standards cannot and do not include all of the work that might be appropriately performed by a class.  The minimum qualifications above are those which were required for appointment at the time the Classification Standard was written.  Please contact the Division of Staffing Services for current information on minimum qualification requirements for appointment or examination.