Promotion Examination
Open To
All Qualified Employees of the New York State Department of Labor
(exclusive of the Workers' Compensation Board and the State Insurance
Fund)
MINIMUM QUALIFICATIONS: On or before
January 22, 2005, you must be a qualified employee of the New York State
Department of Labor and have had three months of permanent competitive
or 55-b/55-c service as follows:
For Numbers 06-479010 and 06-477010, as a:
Assistant Chief of Unemployment Insurance Internal Security
Assistant Coordinator Apprentice Training
Assistant Director Labor Special Investigations
Associate Employment Services Representative
Associate Unemployment Insurance Hearing Representative
Associate Unemployment Insurance Internal Security Specialist
Associate Unemployment Insurance Internal Security Specialist (Quality
Control)
Associate Unemployment Insurance Investigator
Associate Unemployment Insurance Reviewing Examiner
Coordinator Apprentice Training
Community Service Center Manager 1
Community Service Center Manager 2
Deputy Veterans Program Administrator
Director Rural Labor Services
Employment & Training Fiscal Auditor 2
Employment & Training Fiscal Auditor 3
Employment Security Manager 2
Employment Security Manager 4
Immigration Services Program Manager
Labor Program Administrator
Principal Employment Consultant (Testing)
Principal Occupational Analyst
Rural Employment Supervisor
Senior Employment Consultant (Counseling)
Senior Employment Consultant (Testing)
Supervising Unemployment Insurance Hearing Representative
Supervising Unemployment Insurance Reviewing Examiner
Unemployment Insurance Accounts Support Supervisor 2
Unemployment Insurance Accounts Supervisor
Unemployment Insurance Appeal Board Manager
Unemployment Insurance Program Manager 1
Unemployment Insurance Program Manager 1 (Spanish Language)
Unemployment Insurance Program Manager 2
Unemployment Insurance Tax Auditor 2
Unemployment Insurance Tax Auditor 3
Unemployment Insurance Tax Auditor 4
Veterans Program Coordinator
Workforce Programs Manager 1
Workforce Programs Specialist 3
Workforce Programs Specialist 3 (Spanish Language)
For Numbers 06-480010 and 06-478010, as a:
Assistant Chief of Unemployment Insurance Internal Security
Assistant Coordinator Apprentice Training
Assistant Director Labor Special Investigations
Coordinator Apprentice Training
Community Service Center Manager 1
Community Service Center Manager 2
Community Service Center Manager 3
Deputy Veterans Program Administrator
Director Rural Labor Services
Employment and Training Fiscal Auditor 3
Employment and Training Fiscal Auditor 4
Employment Security Manager 4
Immigration Services Program Manager
Principal Employment Consultant (Testing)
Principal Occupational Analyst
Senior Employment Consultant (Counseling) - NOT
QUALIFYING*
Senior Employment Consultant (Testing) - NOT
QUALIFYING*
Supervising Unemployment Insurance Hearing Representative
Supervising Unemployment Insurance Reviewing Examiner
Unemployment Insurance Accounts Supervisor
Unemployment Insurance Accounts Support Supervisor 2
Unemployment Insurance Appeal Board Manager
Unemployment Insurance Program Manager 1
Unemployment Insurance Program Manager 1 (Spanish Language)
Unemployment Insurance Program Manager 2
Unemployment Insurance Program Manager 3
Unemployment Insurance Tax Auditor 3
Unemployment Insurance Tax Auditor 4
Unemployment Insurance Tax Auditor 5
Unemployment Insurance Tax Upstate Regional Director
Workforce Programs Manager 1
Workforce Programs Manager 2
* Announcment Amended 12/5/04
If you were permanently appointed to a qualifying title
on or before October 22, 2004, and have served continuously in this title
since that date, you are eligible to file for this examination.
QUALIFYING EXPERIENCE FOR APPOINTMENT FROM THE ELIGIBLE LIST:
After one year of the service described in the minimum qualifications,
successful candidates will be qualified for appointment from the eligible
list.
SUBJECT OF EXAMINATION: The examination
consists of meeting the minimum qualifications on or
before January 22, 2005, taking any previously held Mid Level
Managers and Administrators Promotion Test Battery, or the April
2, 2005 holding, and an additional written test to be held January 22,
2005.
NOTE: All candidates who meet the minimum qualifications
and who participated in the Mid Level Managers and Administrators
Promotion Test Battery, or who expect to compete in the Mid
Level Managers and Administrators Promotion Test Battery in April
2005 are eligible regardless of their score on the Battery test. Candidates
intending to take the April 2005 Promotion Test Battery
must apply separately for that test when it is announced in December 2004.
Final scores will be computed by equally weighting your score of 70 or
higher on the additional written test and your best score on the Mid
Level Managers and Administrators Promotion Test Battery. If
you pass, your seniority credit(s), if any, will be included in the computation
of your final score. Rank on the eligible list will be determined after
adding any wartime veterans' credits to your final passing score.
The additional written test will be held on January 22, 2005. It will
be designed to test for knowledge, skills, and/or abilities in areas such
as:
For Examination Numbers 06-477010 and 06-478010:
- Knowledge of Call Center Management and Operations –
These questions will test for a general knowledge of call center management
policies and operating principles which may include, but are not limited
to: customer service, staff utilization, and reports analysis including
identification of trends and problems.*
- Laws, rules and regulations of the Unemployment Insurance
Law, including policies and procedures of the Department of Labor –
These questions will test for Federal and New York State Unemployment
Insurance Law and the Rules and Regulations of the Commissioner of the
Department of Labor pertaining to eligibility and entitlement. Questions
may include, but are not limited to, such areas as: precedents, policies,
appeals process, fraud control, federal standards, and interstate programs.
For Examination Numbers 06-479010 and 06-480010:
- Educating and interacting with the public –
These questions test for a knowledge of techniques used to interact
effectively with individual citizens and/or community groups, to educate
or inform them about topics of concern, to publicize or clarify agency
programs or policies, to negotiate conflicts or resolve complaints,
and to represent one's agency or program in a manner in keeping with
good public relations practices. Questions may also cover interacting
with others in cooperative efforts of public outreach or service.
- Policies and Procedures Relating to the Provision of Employment
and Reemployment Services Programs – These questions
will test areas which may include, but are not limited to: labor exchange,
Periodic Eligibility Employment Review (PEER), and monitoring and support
of unemployment insurance claimants in their efforts to become reemployed.
- Knowledge of Wagner Peyser and TANF funded programs, including
employer services programs – These questions will test
areas which may include, but are not limited to: employer services,
human resources consulting, job matching, maintenance of America's Job
Bank and America's Talent Bank, and services to veterans, to youth,
to welfare recipients, to migrant and seasonal farm workers, and to
dislocated workers.
- Knowledge of Workforce Investment Act Implementation, Policies
and Procedures – These questions will test areas which
may include, but are not limited to: legislation, goals, objectives,
issues, operations, programs and problems pertaining to the implementation
of the Workforce Investment Act.
*Information on Call Center Management and Operations can be found in
commercially available references such as Call Center Management on Fast
Forward by Cleveland and Mayben, Call Center Press Publisher, ISBN-0-9659093-0-1.
CREDIT FOR SENIORITY: Seniority is credited at the
rate of one credit for each five-year period (or fraction thereof) excluding
the first year of service.
apply information
This is an Archived Announcement.
The application filing date has passed. |
ADDITIONAL INFORMATION
ELIGIBILITY FOR EXAMINATION: To be eligible to compete in this examination,
you must be employed in the specified department or agency on a permanent
or contingent permanent basis in the competitive class, or in the non-competitive
class or labor class if specifically noted on this announcement (or be
on an appropriate preferred list), and have the specified time in the
specified title or salary grade. You may not compete in a test for a title
if you are permanently employed in that title (unless you are still on
probation) or in a higher direct line of promotion.
ADMISSION TO EXAMINATION: Notice to appear for the test may be conditional
as review of applications may not be made until after the test. If you
have not received your notice to appear for the written test three days
before the date of the test, call (518) 457 5483 if taking the test in
Albany; (518) 457-6556 for New York City Test Center; (518) 457 7022 for
all other Test Centers.
NEW YORK STATE IS AN EQUAL OPPORTUNITY EMPLOYER: It is the policy of
the State of New York to provide for and promote equal opportunity in
employment, compensation and other terms and conditions of employment
without discrimination on the basis of age, race, color, religion, disability,
national origin, gender, sexual orientation, marital status, or arrest
and/or criminal conviction record unless based upon a bona fide occupational
qualification or other exception.
RELIGIOUS ACCOMMODATION: Most written tests are held on Saturdays. If
you cannot take the test on the announced test date, due to a conflict
with a religious observance or practice, check the box under "Religious
Accommodation." We will make arrangements for you to take the test
on a different date (usually the following day).
REASONABLE ACCOMMODATIONS IN TESTING: In addition, it is the policy
of the Department of Civil Service, in accordance with the New York State
Human Rights Law and the Americans with Disabilities Act, to provide qualified
persons with disabilities equal employment opportunity and equal opportunity
to participate in and receive the benefits, services, programs, and activities
of the Department. It is the policy of the Department to provide such
persons reasonable accommodations and reasonable modifications as are
necessary to enjoy equal opportunity. Persons with disabilities who require
an accommodation to participate in an examination must note this on their
applications. Further information is available from the Special Arrangements
Unit of the Department of Civil Service at (518) 457-3416 or TDD (telecommunications
device for the deaf) (518) 457-8480.
MULTIPLE EXAMINATIONS SCHEDULED FOR THE SAME DAY: With the exception
of written tests announced by New York City, if you have applied to take
a written test announced by a local jurisdiction (county, town, city)
scheduled to be held on the same test date as this written test, you must
call (518) 457-7022 no later than two weeks before the test date to make
arrangements for taking all tests at one test site. All tests will be
held at the State examination center.
S4/TB1 CDT-dmb
Issued: 11/05/04
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