Toll Collector (Bridge Authority) (Thruway Authority)

Examination Number and Title	Salary Grade	Salary
25-211, Toll Collector (Thruway Authority	--	$14.20/hr.

Due to the size of the candidate population for this examination, you may be assigned to either a morning or an afternoon session on either Saturday, January 9, 2010, or Sunday, January 10, 2010. Your admission notice will tell you where and when you are scheduled to appear. You cannot schedule a day or time in advance or change your scheduled day or time.

IMPORTANT INFORMATION FOR CANDIDATES

1. We anticipate a limited number of permanent appointments will be made from these lists. Candidates should be aware that there are only a few vacancies in the Bridge Authority locations, and that many appointments at the Thruway Authority are for temporary, part-time positions.
2. These positions require continuous contact with the traveling public. Toll Collectors serve as representatives of their agency and are required to act in a courteous manner while working in situations which are sometimes stressful due to inclement weather, traffic backups, etc. The positions involve shift work within a 24-hour work schedule which includes night and holiday shifts. Part-time Thruway Toll Collectors may be assigned to any toll station within a specified area on a day-to-day basis.
3. Part-time Toll Collectors at the Thruway Authority are employed throughout the year and are paid at the rate of $11.76 per hour with limited benefits.

Examination Number 25-210 is being held to fill positions with the NYS Bridge Authority only. The NYS Bridge Authority operates and controls the Bear Mountain Bridge, the Kingston-Rhinecliff Bridge, the Mid Hudson Bridge, the Newburgh-Beacon Bridge, and the Rip Van Winkle Bridge. These positions exist only in Columbia, Dutchess, Greene, Orange, Putnam, Rockland, and Ulster Counties.

Examination Number 25-211 is being held to fill positions with the NYS Thruway Authority only. Toll Collectors work at various toll stations of the New York State Thruway Authority. These positions exist only in Albany, Cayuga, Chautauqua, Columbia, Erie, Genesee, Greene, Herkimer, Madison, Monroe, Montgomery, Oneida, Onondaga, Ontario, Orange, Rensselaer, Rockland, Schenectady, Seneca, Ulster, and Westchester Counties.

For Examination Number 25-211 only: Appointees who work in Rockland or Westchester Counties will receive an additional $3,026 annual downstate adjustment. Appointees who work in Orange County will receive an additional $1,513 annual mid-Hudson adjustment.

Important: You may apply for one or both of these examinations.

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Minimum Qualifications

Although there are no minimum training or experience requirements for these examinations, you must meet the following special requirements:

1. The Bridge Authority and the Thruway Authority require that Toll Collectors be bonded. Consistent with Article 23A of the Correction Law, conviction of a crime or misdemeanor is not an automatic bar to employment; applicants with criminal records will be evaluated on a case-by-case basis.
2. Fingerprints are required at the time of appointment. Appointees may be required to pay the fee involved.
3. To be considered for appointment with the Bridge Authority, you must have a currently valid license to operate a motor vehicle in New York State. You may be required to have such a license if appointed with the Thruway Authority.

Notes

1. Appropriate part-time and volunteer experience, which can be verified, will be accepted on a prorated basis.
2. New York State residence is not required.

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Duties

As a Toll Collector, your interactions with the traveling public are required to be courteous and professional. You would collect and register tolls on bridges and highways, determine vehicle classification, total receipts, and handle various emergency situations which could arise. You may also be required to perform routine record-keeping and maintenance tasks.

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Subject of Examination

There will be a written test which you must pass in order to be considered for appointment. The written test is designed to test for knowledge, skills, and/or abilities in such areas as:

1. Vehicle identification - These questions test for the ability to identify types of vehicles. You will be given a chart that describes several groups of vehicles and includes representative drawings of the types of vehicles in each group. Each question presents a drawing of a vehicle. Your task is to match the vehicle with the group on the chart.
2. Providing good customer service - These questions test for the ability to provide effective customer service. Questions will cover such topics as understanding and responding to customers with diverse needs, perspectives, personalities, and levels of familiarity with agency operations, as well as acting in a way that both serves the customer and reflects well on your agency.
3. Making change - These questions test for the ability to read a toll card, to recognize the amount of money pictured, and to determine the correct amount of change.
4. Totaling receipts - These questions test for the ability to complete simple deposit slips. You will be given a list of the various denominations of bills and coins which are in a cash drawer at the end of a shift. You will transfer that information onto deposit slips and you will then answer questions about the totals and/or subtotals of the money collected.
5. Adding and multiplying currency - These questions test for the ability to add and multiply various amounts of U.S. currency, both bills and coins.

Your final score must be 70 or higher in order to pass. Rank on the eligible list will be determined after adding any wartime veterans' and Civil Service Law Section 85-a credits to your final passing score.

Test Guides

A Guide to the Written Test for the Toll Collector Series will be available online on or about October 2, 2009. You may request a copy of the test guide by email at examinfo@cs.state.ny.us or by calling the Exams Information Desk at the Department of Civil Service in the Albany area at 518-457-6216 or outside of the Albany area toll free at 1-877-697-5627.

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How To Apply

Additional Information

New York State is an Equal Opportunity Employer

It is the policy of the State of New York to provide for and promote equal opportunity in employment, compensation and other terms and conditions of employment without discrimination on the basis of age, race, color, religion, disability, national origin, gender, sexual orientation, marital status, or arrest and/or criminal conviction record unless based upon a bona fide occupational qualification or other exception.

Appointment to many positions in State government require candidates to undergo an investigative screening. This may include a thorough character investigation, a Federal Bureau of Investigation Criminal Record History Check, a Child Abuse Registry clearance, or other similar procedures. Candidates may be fingerprinted and may be required to pay any necessary fees for that procedure. Depending on the nature of the job, the criminal convictions discovered, or any falsified or omitted information revealed, the investigative findings may bar appointment or result in removal after appointment.

Eligibility for Employment

You must be legally eligible to work in the United States at the time of appointment and throughout your employment with New York State. If appointed, you must produce documents that establish your identity and eligibility to work in the United States, as required by the federal Immigration Reform and Control Act of 1986, and the Immigration and Nationality Act.

Religious Accommodation

Most written tests are held on Saturdays. If you cannot take the test on the announced test date, due to a conflict with a religious observance or practice, check the box under “Religious Accommodation.” We will make arrangements for you to take the test on a different date (usually the following day).

Reasonable Accommodations in Testing

In addition, it is the policy of the Department of Civil Service, in accordance with the New York State Human Rights Law and the Americans with Disabilities Act, to provide qualified persons with disabilities equal employment opportunity and equal opportunity to participate in and receive the benefits, services, programs, and activities of the Department. It is the policy of the Department to provide such persons reasonable accommodations and reasonable modifications as are necessary to enjoy equal opportunity. Persons with disabilities who require an accommodation to participate in an examination must note this on their applications. Further information is available from the Special Arrangements Unit of the Department of Civil Service at 518-457-2487 [press 2, then press 2] in the Albany area, toll free at 1-877-697-5627 [press 2, then press 2], or via TDD (telecommunications device for the deaf) at 518-457-8480.

Admission to Examination

Notice to appear for the test may be conditional as review of applications may not be made until after the test. If you have not received your notice to appear for the written test three days before the date of the test, call 518-474-6470 in the Albany area or toll free at 1-877-697-5627 [press 2, then press 1].

Multiple Examinations Scheduled for the Same Day

With the exception of written tests announced by New York City, if you have applied to take a written test announced by a local jurisdiction (county, town, city) scheduled to be held on the same test date as this written test, you must call 518-474-6470 in the Albany area or toll free at 1-877-697-5627 [press 2, then press 1], no later than two weeks before the test date, to make arrangements for taking all tests at one test site. All tests will be held at the state examination center.

Cell Phones or Electronic/Communication Devices at the Test Site

Do not bring cell phones, beepers, headphones, or any electronic or other communication devices to the test site. The use of such devices at the test site in the test room, hallways, restrooms, building, grounds, or other areas could result in your disqualification.

S2/TA1 DAG-tmc
Issued: 10/2/09

This announcement is subject to amendment or cancellation without notice. Do not copy it, or post it to any other site, but link to it instead.

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