New York State of Opportunity

Motor Vehicle Representative

Evaluation of Training and Experience To Be Held During
August 2022
*Application and Questionnaire MUST Be Submitted Online By
August 31, 2022

 

Exams Included on This Announcement
Exam Number Exam Title Salary Salary Grade Non−Refundable Processing Fee (Waivers available)
28-439 Motor Vehicle Representative $37,507 SG-9 $25
28-440 Motor Vehicle Representative (Chinese Language) $37,507 SG-9
28-441 Motor Vehicle Representative (Creole Language) $37,507 SG-9
28-442 Motor Vehicle Representative (Italian Language) $37,507 SG-9
28-443 Motor Vehicle Representative (Korean Language) $37,507 SG-9
28-444 Motor Vehicle Representative (Manual Communications) $37,507 SG-9
28-445 Motor Vehicle Representative (Russian Language) $37,507 SG-9
28-446 Motor Vehicle Representative (Spanish Language) $37,507 SG-9

Appointees who work in the five boroughs of New York City or in Nassau, Suffolk, Rockland, or Westchester Counties will receive an additional $3,026 annual downstate adjustment. Appointees who work in Dutchess, Orange, or Putnam Counties will receive an additional $1,513 annual mid-Hudson adjustment.

The Positions: These positions exist in the Department of Motor Vehicles and are located statewide in the following counties: Albany, Bronx, Erie, Kings, Monroe, Nassau, New York, Oneida, Onondaga, Queens, Richmond, Rockland, Suffolk, and Westchester.

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Minimum Qualifications

On or before August 1, 2022, you must have graduated from high school or have earned a high school equivalency diploma AND you must have:

Either 1: one year of experience in a position where your primary responsibility was providing customer service* to the general public** either in an environment with substantial face-to-face interaction or in a call center environment.

Or 2: 30 college semester credit hours.

*For the purposes of this examination, customer service is defined as dealing with many different individuals on a continuous basis where verbal communication is the primary means of accomplishing the duties of the position.

**For the purposes of this examination, the general public is a broad range of people NOT limited to a specific group of the public.

Qualifying experience: For the purpose of this examination qualifying experience could include call center agent, customer service representative, public facing hospitality professional, sales representative providing information and service, or a telemarketer. If verifiable, we will accept and prorate appropriate part-time and volunteer experience.

Examples of non-qualifying experience include but are not limited to: Experience as a geriatric ward aide, home and day care aide, or school bus driver, would NOT be considered experience with a broad range of the general public.

Your required educational credentials must have been awarded by an educational institution accredited by a regional, national, or specialized agency recognized as an accrediting agency by the United States (U.S.) Department of Education/Secretary of Education. If awarded by an institution outside of the U.S. and its territories, you must provide independent verification of equivalency. A list of companies that provide these services (fees must be paid to the company you choose) can be found at: http://www.cs.ny.gov/jobseeker/degrees.cfm.

  1. Language Proficiency: If you pass the examination and apply to a title which requires language proficiency, you must demonstrate your language proficiency at a level that will ensure your ability to perform the duties of the position properly. The proficiency test will only be given to enough candidates to fill current vacancies. The language you must be proficient in for a manual communication position is American Sign Language.
  2. Background Investigation: Due to the nature of these positions, there may be an investigative screening which could include a thorough character investigation. All convictions must be reported. Conviction of a felony or misdemeanor or any falsified or omitted information may bar appointment or result in removal after appointment. Each case is determined on its own merit, consistent with the applicable provisions of state and federal laws.
  3. Fingerprinting: You may be required to get fingerprinted at the time of appointment.

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Duties

As a Motor Vehicle Representative or Motor Vehicle Representative (Various Language Parenthetics), you would have substantial in-person or telephone contact with members of the public seeking services or information regarding licenses, registrations, identification, testing, insurance, penalties, hearings, and related agency programs. You will be expected to effectively use a computer with multiple applications running simultaneously. You may be required to operate telecommunication consoles, cameras, a cash drawer, photocopiers, fax machines, scanners, calculators, etc. You may be responsible for processing customer payments such as: cash, checks, credit card charges, and inventories of documents, license plates, registration stickers, and other security items. In an issuing office setting, the majority of your time will be spent assisting the public by greeting the public as they arrive in the office as well as in processing complex and varied transactions by entering data on a personal computer using a keyboard and mouse, and/or providing detailed information to large numbers of people. If assigned to a call center, you would wear a headset and would be expected to effectively answer telephone calls which are automatically and continuously distributed by a complex telephonic system. Telephone calls may be monitored for quality assurance. As with many jobs interacting with the general public, you may encounter uncooperative or sometimes hostile individuals. You would be expected to act in a calm, courteous, and reasonable manner even under very difficult, highly stressful, and at times, confrontational circumstances.

Notes:

  1. New York State residency is not required.
  2. If you submit an application for an examination with a language parenthetic, an application will automatically be submitted for you for the non-language examination at no additional cost.
  3. If other language parenthetics are established, these lists will also be used to fill those positions and appointees must demonstrate their language proficiency prior to appointment.
  4. Although promotion examinations are being held, it is expected that appointments will be made as a result of the open competitive exam.
  5. If you are eligible for appointment from a promotion list, you may not be appointed in your own agency from the list resulting from this examination open to the public.

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Subject of Examination


You cannot access the test prior to applying for the examination.
You must complete all parts of the examination by August 31, 2022.

To be considered for appointment to this title, you must pass a training and experience test. The training and experience test utilizes an online questionnaire to evaluate your minimum qualifications and training and experience against the general requirements of the position(s). Your responses on the questionnaire will be the only way to evaluate your minimum qualifications and will be the only basis for rating your training and experience. After submitting your online application, you must continue to the online questionnaire to complete the process. Failure to complete the questionnaire will result in disqualification from the examination.

The information you provide on the application and questionnaire is subject to verification. Ambiguity, vagueness or omissions will not be decided in your favor. You may be required to provide written verification of the education, experience, certification, or licensure claimed. False statements may result in removal from the eligible list or termination of employment.

Your final score must be 70 or higher to pass. Your final score on the eligible list will be determined after adding any wartime Veterans' and Civil Service Law Section 85-a credits.

Applicants are required to have a Personal NY.gov account and keep their email address up to date. The Department of Civil Service and other state agencies will communicate with you through email correspondence. This may include the notification of your test arrangements, examination results, and canvassing you for interest in appointment. It will be important for you to keep your email address, phone number, and mailing address current by logging into https://www.cs.ny.gov/home/myaccount.

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How To Apply

Apply On line

Note: The non-refundable application processing fee must be paid on line via a MasterCard or Visa credit card. If you qualify for a waiver of the application processing fee you may also apply on line.

You will need a personal NY.gov ID to apply for these examinations. If you do not have a personal NY.gov account, please create an account.

The NYS Department of Civil Service reserves the right to reject for lateness or to accept applications filed after the advertised filing period. All statements you make on your application are subject to investigation.

Important: Unless waived, you must pay the non-refundable processing fee. For information on fee waivers, visit https://www.cs.ny.gov/examannouncements/types/oc/appinfo.cfm##Fee. Any past due application processing fees must be paid in full prior to submitting an application. Please email FeeUnitMail@cs.ny.gov regarding inquiries about any past due fee. It is important that you verify that you entered the correct examination number and title on your online or paper application prior to submitting. If you apply online, you should immediately review your email confirmation notice to verify that you applied for the correct examination.

Additional Information

New York State is an Equal Opportunity Employer

It is the policy of the State of New York to provide for and promote equal opportunity employment, compensation, and other terms and conditions of employment without unlawful discrimination on the basis of age, race, color, religion, disability, national origin, gender, sexual orientation, veteran or military service member status, marital status, domestic violence victim status, genetic predisposition or carrier status, arrest and/or criminal conviction record, or any other category protected by law, unless based upon a bona fide occupational qualification or other exception.

Appointment to many positions in State government require candidates to undergo an investigative screening. This may include a thorough character investigation, a Federal Bureau of Investigation Criminal Record History Check, a Child Abuse Registry clearance, or other similar procedures. Candidates may be fingerprinted and may be required to pay any necessary fees for that procedure. Depending on the nature of the job, the criminal convictions discovered, or any falsified or omitted information revealed, the investigative findings may bar appointment or result in removal after appointment.

Eligibility for Employment

You must be legally eligible to work in the United States at the time of appointment and throughout your employment with New York State. If appointed, you must produce documents that establish your identity and eligibility to work in the United States, as required by the federal Immigration Reform and Control Act of 1986, and the Immigration and Nationality Act.

Reasonable Accommodations in Testing

It is the policy of the Department of Civil Service, in accordance with the New York State Human Rights Law and the Americans with Disabilities Act, to provide qualified persons with disabilities equal employment opportunity and equal opportunity to participate in and receive the benefits, services, programs, and activities of the Department. It is the policy of the Department to provide such persons reasonable accommodations and reasonable modifications as are necessary to provide equal opportunity. Persons with disabilities who require an accommodation to participate in an examination must note this on their application. Further information is available from the Test Administration Unit of the Department of Civil Service. In the Albany area, call 518-457-2487. Outside of the Albany area, call toll free at 1-877-697-5627. For TDD services, call NY Relay at 711 (requires a fee) or 1-800-662-1220.

S1/TB2 KXH-rkv
Issued: 8/1/22

This announcement is subject to amendment or cancellation without notice. Do not copy it, or post it to any other site, but link to it instead.