Motor Vehicle Representative

*There is no written multiple-choice test. The online questionnaire IS YOUR TEST.

Promotion examination open to all qualified employees of the New York State Department of Motor Vehicles.

The Positions: These positions exist in Department of Motor Vehicles and are located statewide in the following counties: Albany, Bronx, Erie, Kings, Monroe, Nassau, New York, Oneida, Onondaga, Queens, Richmond, Rockland, Suffolk, and Westchester.

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Minimum Qualifications

On or before August 1, 2022, you must be a qualified employee of the New York State Department of Motor Vehicles and have had three months of permanent competitive, non-competitive, labor class, or 55 b/55-c service.

If you were permanently appointed to a qualifying title on or before May 1, 2022, and have served continuously in this title since that date, you are eligible to file for this examination.

Qualifying Experience For Appointment From The Eligible List: After one year of the service described in the Minimum Qualifications, successful candidates will be qualified for appointment from the eligible list.

Additional Requirements for Appointment:

1. Language Proficiency: If you pass the examination and apply to a title which requires language proficiency, you must demonstrate your language proficiency at a level that will ensure your ability to perform the duties of the position properly. The proficiency test will only be given to enough candidates to fill current vacancies. The language you must be proficient in for a manual communications position is American Sign Language.
2. Background Investigation: Due to the nature of these positions, there may be an investigative screening which could include a thorough character investigation. All convictions must be reported. Conviction of a felony or misdemeanor or any falsified or omitted information may bar appointment or result in removal after appointment. Each case is determined on its own merit, consistent with the applicable provisions of state and federal laws.
3. Fingerprinting: You may be required to get fingerprinted at the time of appointment.

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Duties

As a Motor Vehicle Representative or Motor Vehicle Representative (Various Language Parenthetics) you would have substantial in-person or telephone contact with members of the public seeking services or information regarding licenses, registrations, identification, testing, insurance, penalties, hearings, and related agency programs. You will be expected to effectively use a computer with multiple applications running simultaneously. You may be required to operate telecommunication consoles, cameras, a cash drawer, photocopiers, fax machines, scanners, calculators, etc. You may be responsible for processing customer payments such as: cash, checks, credit card charges, and inventories of documents, license plates, registration stickers, and other security items. In an issuing office setting, the majority of your time will be spent assisting the public by greeting the public as they arrive in the office as well as in processing complex and varied transactions by entering data on a personal computer using a keyboard and mouse, and/or providing detailed information to large numbers of people. If assigned to a call center, you would wear a headset and would be expected to effectively answer telephone calls which are automatically and continuously distributed by a complex telephonic system. Telephone calls may be monitored for quality assurance. As with many jobs interacting with the general public, you may encounter uncooperative or sometimes hostile individuals. You would be expected to act in a calm, courteous, and reasonable manner even under very difficult, highly stressful, and at times confrontational circumstances.You can learn more about becoming a Motor Vehicle Representative by viewing Becoming a Motor Vehicle Representative - What You Need to Know! The recording is also available in Spanish.

Notes:

1. In accordance with Section 52.11 of the Civil Service Law, individuals serving permanently in the non-competitive or labor class in a qualifying title (including those serving under Section 55b/c) who otherwise meet the requirements for taking the examination are eligible to compete in this promotion examination.
2. If you submit an application for an examination with a language parenthetic, an application will automatically be submitted for you for the non-language examination at no additional cost.
3. If other language parenthetics are established, these lists will also be used to fill those positions and appointees must demonstrate their language proficiency prior to appointment.
4. This examination is being held on a promotion and open-competitive basis. If you are admitted to the promotion examination under anticipated eligibility (i.e., you do not have the required one year of Qualifying Experience For Appointment From The Eligible List) and if you meet the open-competitive minimum qualifications, you may also be admitted to the open-competitive examination. To be admitted, you must apply for the open-competitive examination according to the instructions given on the open-competitive announcement. Once you meet the required one year of qualifying service for appointment from the promotion list, you will not be eligible for appointment from the open-competitive eligible list.

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Subject of Examination

*There is no written multiple-choice test.

To be considered for appointment to this title, you must pass an online test. The online test consists of a questionnaire that asks questions about your education, training, and work experience. This online questionnaire IS YOUR TEST and should be completed after submitting your application. The online test can be accessed by clicking on the following link: https://tms.cs.ny.gov/TestDriver/Login/Login.aspx.

Responding to these questions, and submitting your questionnaire, is required to complete the examination process. You will not receive a score on this test unless you complete and submit the online questionnaire. You must complete the test by 11:59 pm on September 21, 2022.

The answers you provide to the questions will be used to rate and score your test against the general requirements of the position(s). To prepare, it may be helpful to have dates of completed education and work experience available as you answer questions. It is recommended you use a personal computer or personal laptop to complete your online test.

Your final score must be 70 or higher to pass. Your final score on the eligible list will be determined after adding any wartime Veterans' and Civil Service Law Section 85-a credits.

Your final score must be 70 or higher to pass. Your final score on the eligible list will be determined after adding any wartime Veterans' and Civil Service Law Section 85-a credits.

Credit for Seniority: Seniority will be given due weight in the evaluation of education and experience.

Applicants are required to have a Personal NY.gov account and keep their email address up to date. The Department of Civil Service and other state agencies will communicate with you through email correspondence. This may include the notification of your test arrangements, examination results, and canvassing you for interest in appointment. It will be important for you to keep your email address, phone number, and mailing address current by logging into https://www.cs.ny.gov/home/myaccount.

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How To Apply

Important: Unless waived, you must pay the non-refundable processing fee. For information on fee waivers, visit https://www.cs.ny.gov/examannouncements/types/oc/appinfo.cfm##Fee. Any past due application processing fees must be paid in full prior to submitting an application. Please email FeeUnitMail@cs.ny.gov regarding inquiries about any past due fee. It is important that you verify that you entered the correct examination number and title on your online or paper application prior to submitting. If you apply online, you should immediately review your email confirmation notice to verify that you applied for the correct examination.

Additional Information

New York State is an Equal Opportunity Employer

It is the policy of the State of New York to provide for and promote equal opportunity employment, compensation, and other terms and conditions of employment without unlawful discrimination on the basis of age, race, color, religion, disability, national origin, gender, sexual orientation, veteran or military service member status, marital status, domestic violence victim status, genetic predisposition or carrier status, arrest and/or criminal conviction record, or any other category protected by law, unless based upon a bona fide occupational qualification or other exception.

Reasonable Accommodations in Testing

It is the policy of the Department of Civil Service, in accordance with the New York State Human Rights Law and the Americans with Disabilities Act, to provide qualified persons with disabilities equal employment opportunity and equal opportunity to participate in and receive the benefits, services, programs, and activities of the Department. It is the policy of the Department to provide such persons reasonable accommodations and reasonable modifications as are necessary to provide equal opportunity. Persons with disabilities who require an accommodation to participate in an examination must note this on their application. Further information is available from the Test Administration Unit of the Department of Civil Service. In the Albany area, call 518-457-2487. Outside of the Albany area, call toll free at 1-877-697-5627. For TDD services, call NY Relay at 711 (requires a fee) or 1-800-662-1220.

Eligibility for Examination

To be considered a qualified employee eligible to compete in this examination, you must be employed in, or on leave from, the specified department or agency on a permanent or contingent permanent basis in the competitive class, or in the non-competitive class or labor class if specifically noted on this announcement (or be on an appropriate preferred list), and have the specified time in the specified title or salary grade. You may not compete in a test for a title if you are permanently employed in that title (unless you are still on probation) or in a higher direct line of promotion.

S1/TB2-KXH-dah
Issued: 8/1/22
*Revised Material: 8/16/22
*Revised Material: 9/7/22

This announcement is subject to amendment or cancellation without notice. Do not copy it, or post it to any other site, but link to it instead.

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