Office of Information Technology Services
49 4th Street, Room 212Troy , NY 12180
Division/Unit: Chief Operations Office
Web Site:
http://www.its.ny.gov
End User Services Intern - 90072 (Multiple) (ID: 106220) for Spring 2018
Agency/Facility
Troy , NY 12180
Proposal Information
Description:
Use Service Now to track incidents and Service Requests from end users from various agencies across New York State.
Evaluate reported problems and attempt to resolve or determine if it should be referred to a higher level resolver group.
Provide support for all Microsoft Office products. This includes Word, PowerPoint, Excel, Access, Visio and Outlook.
Create and manage access to shared mailboxes, distribution lists and mail resources.
Use remote control tools, including Microsoft Skype for Business, SCCM Lite and WebEx to troubleshoot customer issues.
Interact on daily call from Dispatch Managers to determine which tickets need to be escalated and provide feedback to the managers of the assigned resolver groups.
Skills:
Clear and effective communication skills
Basic computer troubleshooting skills
Knowledge of Microsoft products
Customer Service skills
Willingness to learn
Internship Areas: Communications/Public Relations, Information Technology, Planning/Analysis/Research, Public Policy
Logistical Information
Payment? Paid
Number of Hours: 20 - 30
Location: Rensselaer
Number of Interns Needed: 3
Desired Candidate Profile
Preferred Standing Sophomore
Minimum Standing: Sophomore
Degree Concentrations: Business Administration, Communication Studies, Hospitality Services, Human Services, Information Technology, Liberal Arts, Mathematics, Public Administration