Workforce and Succession Planning
Knowledge Transfer Strategies
Cross-training, job rotation, exit interviews, documenting best practices, documenting work processes and procedures, identifying opportunities to streamline and automate processes and procedures are other ways to engage staff in professional development. These knowledge transfer activities can also provide an opportunity to assess skill and competency gaps within your organization. The benefits of engaging in some of these knowledge transfer approaches are:
- The methods and procedures for the work performed are documented.
- What about the processes, methods, tools, and techniques of people with special skills and responsibilities? Do you use YouTube or other social media to capture and share knowledge?
- Records are created that memorialize valuable information on important projects, events or decisions.
- Is critical information archived? Do you have a communications system in place that encourages the sharing of information on all aspects of your operation and experience across organizational boundaries?