Overview 

The Department of Civil Service is piloting a remote proctoring program for select civil service examinations. Remote proctoring is a secure, web-based test delivery method that uses professional test proctors and technology to monitor applicants while they complete a variety of examinations. All aspects of the examination sessions are recorded for quality and review purposes. Remote proctoring allows approved applicants to take specified civil service examinations from a secure website using their own computer or laptop.

If you would like to participate in a remotely proctored examination, you must first confirm that your computer meets all physical space, equipment, and technical requirements. In addition, prior to submitting your exam application you must run a system and webcam test from the computer you plan to use to ensure it is compatible and meets the remote proctoring requirements.

Please see below for further guidelines as it pertains to these requirements, along with policies and procedures to follow on the day of the examination.

For Frequently Asked Questions regarding Remote Proctoring, visit the FAQ page.

Physical Space  

To participate in a remotely proctored examination, you must be able to use your computer in a private room without interruption for the duration of the test. If this is not possible, indicate on your application that you will need to be tested at a Civil Service Testing Center. Civil Service Testing Centers are located throughout the State. If you do not have a compatible computer, we will provide you with one to use at the Testing Center.

Computer Equipment/Technical Requirements  

All computers for remotely proctored examinations must have a web camera and broadband internet access (preferably wired). The minimum technical requirements for remote proctoring are below. If you plan to use a work computer or computer you do not own but have permission to use, you must have administrative rights with permission to disable the firewall for remote access.

You will need:

Compatibility  

How to Test your Computer’s Compatibility

After you verify that your computer meets the physical space, equipment, and technical requirements above, you MUST check to see if it is compatible to use the application for remote proctoring.

Make sure your computer can install the required software to use remote proctoring by completing the System Readiness Check.

NOTE: If your computer cannot install the Secure Browser, you CANNOT participate in a remotely proctored examination.

Test your computer’s webcam by completing the System Readiness Check.If a webcam is detected, the page will display a green check mark for the web camera category.

NOTE: If your computer’s webcam does not work properly, you CANNOT participate in a remotely proctored examination.

Test your computer’s audio input devices by completing the System Readiness Check. If an audio input device is detected, the page will display a green check mark for the microphone category. If an audio input device is not detected in the system readiness check, you can still participate in a remotely proctored examination.

Test your computer’s network speed by completing the System Readiness Check. If your network speed is sufficient, the page will display a green check mark for the network speed category.

NOTE: If your computer’s network speed is not sufficient, you CANNOT participate in a remotely proctored examination.

If your computer is compatible, you can apply to take your examination with remote proctoring.

If your computer is not compatible, please try another computer or consider taking the examination at a Civil Service Testing Center.

Examination Schedules  

Your application responses will determine if you will be scheduled for an in-person examination proctored in a Civil Service Testing Center or a remotely proctored online examination from your own computer.

Day of the Examination  

Important - Retest Your Computer’s Compatibility

It is important to retest your computer’s compatibility a day or two before your scheduled examination. As part of that process, please make sure you have downloaded the secure browser on your computer and retest your webcam compatibility. Also, be sure that you can log in to your Personal NY.gov account . If you cannot log in to your personal NY.gov account on the day of the examination due to a forgotten username or password, or if you cannot connect to the testing proctor due to computer incompatibility, call the Test Administration Unit at (518) 474-6470. Candidates who are more than 30 minutes late logging into the examination will not be able to take the examination. In cases of internet or power outages, you can be rescheduled for a new test date or rescheduled to take an in-person examination proctored at a Civil Service Testing Center.

How to Launch the Examination:

  1. On the day of your examination, you should arrive at your test location up to 15 minutes early. (“Test location” may refer to your home, office, or a designated Civil Service Testing Center.)
  2. Click on the link Online Examination Services and sign in to your Personal NY.gov account.
  3. Find your "scheduled test details" on the screen and click, "Start Test".
  4. Follow the instructions. If your test has an in-person proctor, wait for their instructions.
  5. Review the Online Test Tutorial for information before you begin your examination.

Connection Issues

If you have technical issues when you launch the examination, call the DCS Test Administration Unit at (518) 474-6470.

Inclement weather, power failure or emergency

If you cannot start/complete your remote proctored examination, please contact DCS Test Administration Unit at (518) 474-6470. For situations where you lost power, internet connection, or you simply cannot complete the examination due to an emergency, you may have your remote proctored examination rescheduled OR moved to a Civil Service Testing Center.

Policies and Procedures 

What to Expect

Identification Process

Timed Examinations

Once the security measures are complete and the rules are reviewed, your examination will begin. The computer application and the examination proctor will monitor the time you spend on the examination. The examination will terminate when the time limit is reached.

Testing Environment and Process

Follow the instructions on your admission notice. Google Chrome is the best browser to use . If you are testing at home, the site will instruct you to launch the Secure Browser program. Reasonable accommodation requests will be considered.

Restrictions and Security

Violation of any restrictions or procedures may result in dismissal from the examination session and/or disqualification from the examination or resulting eligible list. Examination processing fees are non-refundable and non-transferrable.