The Department of Civil Service now accepts applications for examinations given through a remote proctoring program.
The Department of Civil Service is piloting a remote proctoring program for select civil service examinations. Remote proctoring is a secure, web-based test delivery method that uses professional test proctors and technology to monitor applicants while they complete a variety of examinations. All aspects of the examination sessions are recorded for quality and review purposes. Remote proctoring allows approved applicants to take specified civil service examinations from a secure website using their own computer or laptop.
If you would like to participate in a remotely proctored examination, you must first confirm that your computer meets all physical space, equipment, and technical requirements. In addition, prior to submitting your exam application you must run a system and webcam test from the computer you plan to use to ensure it is compatible and meets the remote proctoring requirements.
Please see below for further guidelines as it pertains to these requirements, along with policies and procedures to follow on the day of the examination.
To participate in a remotely proctored examination, you must be able to use your computer in a private room without interruption for the duration of the test. If this is not possible, indicate on your application that you will need to be tested at a Civil Service Testing Center. Civil Service Testing Centers are located throughout the State. If you do not have a compatible computer, we will provide you with one to use at the Testing Center.
All computers for remotely proctored examinations must have a web camera and broadband internet access (preferably wired). The minimum technical requirements for remote proctoring are below. If you plan to use a work computer or computer you do not own but have permission to use, you must have administrative rights with permission to disable the firewall for remote access.You will need:
- A laptop or desktop computer (Windows/Mac (Apple) only)
- Tablets and Cellphones are not compatible and CANNOT BE USED. In addition, touchscreens cannot be used. If your laptop has a touch screen and mouse option, be sure to use the mouse.
- A 1080p or higher resolution webcam
- A stable broadband internet connection – a minimum 5 Mbps download and 5 Mbps upload speed is required (a wired connection is preferred over wireless internet, but is not necessary)
- Ability to download and install the secure web browser application. In work environments with firewalls, you must have administrative access/permission to disable the firewall. You must confirm this ability separately prior to taking an examination on a work computer. The compatibility test does not test for administrative rights and firewalls.
For Windows Users: Your Windows computer must have Windows 10 for compatibility. To find which version of Windows is on your pc, press [Windows Key + r] and type “winver,” then press enter.
Important: You must use the most recent version of Google Chrome or Firefox as the remote proctoring application does not support Microsoft Edge or Internet Explorer browsers.
For Mac Users: Your Mac computer must have macOS 10.15.5 or higher for compatibility. To find which version of macOS is on your computer, open the Apple menu in the corner of your screen and select "About This Mac."
Important: You must use the most recent version of Google Chrome or Firefox as the remote proctoring application does not support the Safari browser.
How to Test your Computer’s Compatibility
After you verify that your computer meets the physical space, equipment, and technical requirements above, you MUST check to see if it is compatible to use the application for remote proctoring.
Make sure your computer can install the required software to use remote proctoring by completing the System Readiness Check.
NOTE: If your computer cannot install the Secure Browser, you CANNOT participate in a remotely proctored examination.
Test your computer’s webcam by completing the System Readiness Check.If a webcam is detected, the page will display a green check mark for the web camera category.
NOTE: If your computer’s webcam does not work properly, you CANNOT participate in a remotely proctored examination.
Test your computer’s audio input devices by completing the System Readiness Check. If an audio input device is detected, the page will display a green check mark for the microphone category. If an audio input device is not detected in the system readiness check, you can still participate in a remotely proctored examination.
Test your computer’s network speed by completing the System Readiness Check. If your network speed is sufficient, the page will display a green check mark for the network speed category.
NOTE: If your computer’s network speed is not sufficient, you CANNOT participate in a remotely proctored examination.
If your computer is compatible, you can apply to take your examination with remote proctoring.
If your computer is not compatible, please try another computer or consider taking the examination at a Civil Service Testing Center.
- Applicants are scheduled for examinations after your application is submitted and approved by the Department of Civil Service.
- You must provide timely information to the Department of Civil Service. Test your computer/technical resources and submit your application accordingly.
- Your examination appointment date and start time will be indicated on your admission notice. Please read it carefully and plan accordingly. You will receive your admission notice 10 days prior to the examination.
- You must ensure that the email address you listed is current and accessible for all Civil Service communications, which include admission notices.
- You must prepare for the examination and be ready to travel to a Civil Service Testing Center on the date and time noted on your Examination Admission Notice (if applicable).
Your application responses will determine if you will be scheduled for an in-person examination proctored in a Civil Service Testing Center or a remotely proctored online examination from your own computer.
Important - Retest Your Computer’s Compatibility
It is important to retest your computer’s compatibility a day or two before your scheduled examination. As part of that process, please make sure you have downloaded the secure browser on your computer and retest your webcam compatibility. Also, be sure that you can log in to your Personal NY.gov account . If you cannot log in to your personal NY.gov account on the day of the examination due to a forgotten username or password, or if you cannot connect to the testing proctor due to computer incompatibility, call the Test Administration Unit at (518) 474-6470. Candidates who are more than 30 minutes late logging into the examination will not be able to take the examination. In cases of internet or power outages, you can be rescheduled for a new test date or rescheduled to take an in-person examination proctored at a Civil Service Testing Center.
How to Launch the Examination:
- On the day of your examination, you should arrive at your test location up to 15 minutes early. (“Test location” may refer to your home, office, or a designated Civil Service Testing Center.)
- Click on the link Online Examination Services and sign in to your Personal NY.gov account.
- Find your "scheduled test details" on the screen and click, "Start Test".
- Follow the instructions. If your test has an in-person proctor, wait for their instructions.
- Review the Online Test Tutorial for information before you begin your examination.
If you have technical issues when you launch the examination, call the DCS Test Administration Unit at (518) 474-6470.
- If your examination has a remote proctor, allow up to 30 minutes from the scheduled start time of your examination to get connected with a proctor and begin the examination process.
- After 30 minutes, if you are still in the queue and have not connected with a proctor, call the DCS Test Administration Unit at (518) 474-6470. If you are unable to resolve the issue, you can request to reschedule your examination.
Inclement weather, power failure or emergency
If you cannot start/complete your remote proctored examination, please contact DCS Test Administration Unit at (518) 474-6470. For situations where you lost power, internet connection, or you simply cannot complete the examination due to an emergency, you may have your remote proctored examination rescheduled OR moved to a Civil Service Testing Center.
What to Expect
- You should report to the test portal 15 minutes before your scheduled time. Your “Start” button will be enabled at your scheduled start time. A minimum of 15 minutes is needed for test proctors to check IDs, detail security measures, and review examination rules.
- The time spent on the security measures and examination rules will not impact your testing time. You will have the full time allotted to take the examination.
- You must present one form of identification to the proctor when you start the examination. Your identification must be current or unexpired and have a signature, a photo, an expiration date, and the first and last name must match the examination application. You will not be able to test without proper ID. Proper ID may include, but is not limited to: Driver's License, State identity card (non-driver license), Passport, Passport card, Green Card, Alien Registration, Permanent resident card, or National identification card. Any form of temporary identification is unacceptable.
- When you start the examination, the system will ask you to show your photo ID and to take a headshot of yourself. Make certain that the photo ID is clearly visible to the camera, and that the headshot is taken at a reasonable distance.
- The proctor must confirm your identification in the system before you can begin the test session.
Once the security measures are complete and the rules are reviewed, your examination will begin. The computer application and the examination proctor will monitor the time you spend on the examination. The examination will terminate when the time limit is reached.
Testing Environment and Process
Follow the instructions on your admission notice. Google Chrome is the best browser to use . If you are testing at home, the site will instruct you to launch the Secure Browser program. Reasonable accommodation requests will be considered.
- If your examination permits the use of a calculator, you will have an on-screen calculator. Physical calculators are NOT allowed.
- You must use the on-screen notepad if you need to write down anything. Physical scratch paper is NOT allowed.
- You must remove all jewelry (i.e., watches, necklaces, pins) and hats from the room before your examination starts.
- Your workspace must be free of all materials, including books, papers, dictionaries, other reference materials or personal items (e.g., purses, briefcases, coats).
- You cannot have or use any other electronic devices (other than your test computer) in your test room.
- This includes but is not limited to: cell/smartphones, smart speaker assistants like Alexa or Google home, signaling devices such as pagers and alarms, cameras or other photographic or duplicating devices, personal digital assistants (PDAs), recording devices or other hand-held computers, tablets and digital music players (e.g., iPod & iPad).
- You cannot talk or mouth words while in your test session or have any other form of communication with anyone while your examination is in session, other than your examination proctor through the chat tool.
- Do not cover your face or mouth.
- Your test computer must be used in a private room without interruption. A proctor will continuously monitor both you and the test room.
- You cannot have other people (i.e. guests, visitors, family members) or pets in your test room. If you need assistance during your examination, you should start a chat with your examination proctor through the in-examination chat tool.
- You cannot exit the camera view while your examination is in session unless you are given a break by the proctor and your examination is paused.
- The Department of Civil Service requires all employees and examination takers to conduct themselves in a professional and courteous manner. Any abusive behavior towards a proctor or other candidates (in the chat tool or in person) will be reported.
Restrictions and Security
- You MUST NOT reproduce, communicate or transmit any test content in any form for any purpose. The computer screen, browser, and questions are monitored by the proctor throughout the examination session. All information shown on the computer screen during the examination (instructions, questions, etc.) is the property of the Department of Civil Service. Sharing any content in any way is a violation of the Department of Civil Service’s Test Security Policy and may result in your disqualification from an examination and/or eligible list.
- You cannot ask any questions about the examination content during your examination session.
- Any questionable behavior will be reviewed on the webcam, chat logs, and audio from the time of ID verification through submission of the examination.
Violation of any restrictions or procedures may result in dismissal from the examination session and/or disqualification from the examination or resulting eligible list. Examination processing fees are non-refundable and non-transferrable.