Occ. Code 0147100

UNEMPLOYMENT INSURANCE ACCOUNTS SUPPORT SUPERVISOR 1, GRADE 20

UNEMPLOYMENT INSURANCE ACCOUNTS SUPPORT SUPERVISOR 2, GRADE M-1

New York State Department of Civil Service

Classification Specification

BRIEF DESCRIPTION OF CLASS SERIES

Unemployment Insurance Accounts Support Supervisors manage and supervise large clerical operations that process unemployment insurance (U. I.) claims, collect benefit overpayments and adjust benefit accounts, maintain employer correspondence files, prepare and index correspondence and documents for electronic distribution, receive and post employer quarterly and annual contribution reports, or receive, post and deposit employer tax contributions to the U. I. Fund. This series is classified only in the Department of Labor.

DISTINGUISHING CHARACTERISTICS

UNEMPLOYMENT INSURANCE ACCOUNTS SUPPORT SUPERVISOR 1: supervises, schedules, plans, and coordinates workflow in one of three areas: - the Benefit Payment Subsection and the Original Claim Subsection of the Benefit Section, or the Tax Processing Subsection of the Tax Processing and Service Section.

UNEMPLOYMENT INSURANCE ACCOUNTS SUPPORT SUPERVISOR 2: plans, coordinates, directs and reviews the activities of either the Benefit Section or the Tax Processing and Service Section of the Unemployment Insurance Division.

RELATED CLASSES

Calculations Clerks 5 are responsible for the maintenance and direction of comprehensive accounting records for a large and complex organization.

U. 1. Accounts Supervisors supervise an Accounting Section or Subsection of the U. I. Division in which staff apply accounting principles and knowledge of the U. I. Law to calculate employer U. I. tax rates, adjust and bill employer accounts, and respond to inquiries from employers concerning tax liability and relevant sections of the U. I. Law.

ILLUSTRATIVE DUTIES

UNEMPLOYMENT INSURANCE ACCOUNTS SUPPORT SUPERVISOR 1: under the general direction of the U. I. Accounts Support Supervisor 2, adjusts staff assignments to accommodate workload fluctuations; analyzes reports to ensure that policies, procedures, and standards are followed; recommends procedural improvements; resolves complex issues involving direct data entry of original claims, redeterminations, or employer charges; corresponds with employers, benefit customers, and staff from other sections or divisions concerning benefit claims and redeterminations or employer accounts in cases where procedures are not specific, the entitlement to unemployment insurance benefits is not clear, or a determination is disputed by the employer; coordinates operations with the Data Processing Information Services Bureau to exchange information and produce production reports; and may perform special assignments that require gathering information, analyzing materials, and presenting findings.

UNEMPLOYMENT INSURANCE ACCOUNTS SUPPORT SUPERVISOR 2: under the general direction of the Director of U. I. Benefit Payment and Tax Accounting, schedules and plans the receipt, review, and processing of documents to establish or redetermine benefit entitlement; controls the production of checks for unemployment insurance benefits; manages the receipt and maintenance of benefit overpayment documents; manages the receipt, preparation and indexing of employer or benefit documents for electronic distribution and retention; and coordinates regular and special recoupment efforts; manages the receipt, examination, and direct data entry of items from employer quarterly and annual contribution reports, remittances, and other tax accounting documents; supervises the preparation of daily bank deposits to the Unemployment Insurance Fund; organizes unit staffing to ensure maximum utilization during peak workload periods; develops policies and procedures and instructs staff in their implementation; resolves complex issues concerning employer liability or determinations disputed by claimants or employers; ensures timely and appropriate updating of accounts; acts as a liaison to other State and Federal agencies on unemployment insurance issues; reviews policy or proposed legislation affecting section operations and makes recommendations concerning implementation; and prepares annual budget requirements based on workload estimates.

MINIMUM QUALIFICATIONS

UNEMPLOYMENT INSURANCE ACCOUNTS SUPPORT SUPERVISOR 1

Promotion: one year of permanent service as a Principal Clerk, Head Clerk, Head Statistics Clerk, Principal Account Clerk, Head Account Clerk, Principal File Clerk, Head File Clerk, Principal Employment Security Clerk, or Senior Accounts Examiner.

UNEMPLOYMENT INSURANCE ACCOUNTS SUPPORT SUPERVISOR 2

Promotion: one year of permanent service as a U. I. Accounts Support Supervisor 1, U. I. Accounts Assistant Supervisor, Calculations Clerk 5, or Chief Clerk.

Date: 4/98