BUSINESS SYSTEMS ANALYST 1, GRADE 18
BUSINESS SYSTEMS ANALYST 2, GRADE 23
BUSINESS SYSTEMS ANALYST 3, GRADE 25
BUSINESS SYSTEMS ANALYST 4, GRADE 27
New York State Department of Civil Service
BRIEF DESCRIPTION OF CLASS SERIES
Business Systems Analysts work closely with program staff and other stakeholders to define and develop requirements for new or existing information technology (IT) systems and business processes. They apply a wide range of specialized knowledge, skills, tools and techniques to elicit, analyze, communicate and validate requirements for changes to business systems.
Business Systems Analysts assigned to a centralized unit may also perform enterprise analysis, business intelligence and portfolio and IT Governance activities; promote business analysis organizational maturity; and develop, communicate, and maintain methodology and standards to promote a consistent approach to business analysis across the enterprise.
These positions are found in multiple State agencies.
The levels of Business Systems Analyst are distinguished by the nature of supervision and independence of operation, the depth and breadth of core knowledge areas applied, the variety of tools and techniques used to successfully manage business analysis engagements, the number and interrelatedness of business flows to be defined, and experience required for specialized assignments such as organizational change, and business intelligence projects.
BUSINESS SYSTEMS ANALYST 1: full performance level; conducts the full range of business systems analysis activities.
BUSINESS SYSTEMS ANALYST 2: first supervisory level; develops requirements for the more critical business analysis projects; may independently work on business analysis projects requiring specialized skills, and application of a broad range of tools and techniques across the major business analysis knowledge areas.
BUSINESS SYSTEMS ANALYST 3: second supervisory level; develops systems requirements for future or to-be state of large business analysis projects or series of smaller projects; may serve as first-level supervisor on the more difficult business analysis projects requiring supervision of staff with specialized skills, and management of business analysis projects involving use of a broad range of tools and techniques across the major business analysis knowledge areas.
BUSINESS SYSTEMS ANALYST 4: manages all phases of business systems analysis for large business analysis projects, or series of smaller projects in a cross functional environment.
Administrative Analysts conduct studies, analyze and evaluate organizations or segments of organizations and their work and develop recommendations to assist management in identifying and solving administrative and management problems hindering the effective and efficient operation of organizational programs and mission activities.
Information Technology Specialists 1, 2 and 3 supervise or perform technical and agency program support IT activities related to network and system design, configuration, maintenance, security, customer support, project support, business/systems analysis and design.
Information Technology Specialists 1, 2 and 3 (Programming) perform technical activities related to writing instructions (code), applications program development, program and system testing, and business/systems analysis and design.
Information Technology Specialists 4 supervise computer systems analysis and design, and application program development, systems testing, maintenance and implementation.
Managers Information Technology Services 1 plan, direct and coordinate systems analysis, design, application program development, maintenance, implementation and quality assurance activities.
BUSINESS SYSTEMS ANALYST 1: researches and gathers requirements by conducting individual or group interviews, distributing surveys, and reviewing documents; documents the current or as-is state of the business process or function; creates flow charts and process models describing functions; develops test data and scenarios, tests systems functions, and documents the results; develops training materials related to business systems implementation for users; writes procedure manuals; and documents business process deficiencies requiring resolution during or after implementation.
BUSINESS SYSTEMS ANALYST 2: plans and performs IT system research and information gathering activities; reviews, documents, and categorizes current or as-is state of the business process or function including creating flow charts and process models, and may develop portions of the desired future or to be state of those processes; identifies and documents the scope of business process changes or enhancements required by procedural changes or by changes to federal, State or local laws and statutes; prioritizes business process changes to maintain system functionality and efficiencies; establishes timetables for completion of projects; communicates business process and system requirements to IT staff, program staff and stakeholders; develops test data scenarios and analyzes the results; validates requirements throughout the business analysis process; reviews and writes business system documentation; reviews training plans and trains users on new IT system functions or business processes; reviews and analyzes business process deficiencies requiring resolution during or after implementation; and may perform business analysis intelligence activities such as data mining to extract data for forecasting, service delivery metrics, and provide management with data to make policy decisions.
BUSINESS SYSTEMS ANALYST 3: plans, organizes and assigns staff to research, gather and evaluate information system or business process requirements; analyzes current or as-is state of the business process or functions and process models; reviews and writes requirements for future or to-be state of IT system or business processes for the more critical projects; communicates business process requirements to IT staff, program staff and stakeholders; analyzes the impact of changes to IT system requirements or business processes and evaluates project timelines and priorities; encourages stakeholders to resolve issues with design specifications before implementation; monitors system testing and assesses the impact of errors on system functioning during and after implementation; schedules and assigns staff to write system documentation and train users on new IT system or business process functions.
BUSINESS SYSTEMS ANALYST 4: directs business systems analysis activities; writes agency business analysis standards and process documents; analyzes and revises flow charts, process models and technical specifications describing as is or to be IT systems or business processes; prioritizes IT system requirements to gain stakeholder agreement for IT projects or business process change documents detailing the project; develops and prepares presentations to justify and explain IT system or business process requirements; evaluates the outcomes of systems testing, and confirms that the results are consistent with the system or business process specifications; reviews proposals from staff and recommends to management the criticality of revising system or business process requirements during and after IT system implementation, if applicable; determines the impact of software and hardware releases on the IT system; recommends delaying software upgrades or revising system specifications and business rules to meet software and hardware requirements; directs the development of training related to business systems implementation for users; and may determine need for procuring business analysis consultants.
The complexity of business analysis projects is directly related to the depth and breadth of knowledge areas required for successful requirements development. The core knowledge areas include enterprise analysis, requirements planning and management, requirements elicitation, requirements analysis and documentation, requirements communication, solution assessment and validation, and testing and implementation. In general, the more knowledge areas required for business analysis projects, the higher the complexity.
Business analysis projects are also influenced by a number of complexity factors that impact staffing levels and staff skill level requirements such as:
Business Systems Analysts 1 typically do not supervise lower-level staff, but may supervise subject matter expert teams. Business Systems Analysts 2, 3 and 4 generally supervise lower level business analysis staff, teams comprised of subject matter experts at various grade levels and consultants.
BUSINESS SYSTEMS ANALYST 1
Open Competitive: six years of business analysis experience, where 50% or more of your duties included experience in at least three of the five areas below:
Open Competitive: seven years of business analysis experience, where 50% or more of your duties included experience in at least three of the five knowledge areas described for Business Systems Analyst 1.
Promotion: one year of service as a Business Systems Analyst 2.
BUSINESS SYSTEMS ANALYST 4
Promotion: one year of service as a Business Systems Analyst 3.
NOTE: Classification Standards illustrate the nature, extent and scope of duties and responsibilities of the classes they describe. Standards cannot and do not include all of the work that might be appropriately performed by a class. The minimum qualifications above are those which were required for appointment at the time the Classification Standard was written. Please contact the Division of Staffing Services for current information on minimum qualification requirements for appointment or examination.
BUSINESS SYSTEMS ANALYST 1, 2, 3, AND 4 (HEALTH)
Business Systems Analysts (Health) are assigned to a specific program area of the New York State Department of Health. The positions combine specific health care program knowledge relating to New York State and federal public health insurance programs with a technical knowledge and expertise related to automated health insurance information systems used to support such programs.
Business Systems Analysts (Health) analyze the business needs of the health insurance program to reach goals, identify problems and propose solutions. Within the systems development life cycle, the business systems analysts perform a liaison function between program and service providers, and may take an active role in the technical aspects of design and problem resolution.
BUSINESS SYSTEMS ANALYST 1 (HEALTH)
Open Competitive: five years of experience in designing, testing, administering, and developing automated systems for the processing of health care eligibility, enrollment, and claims processing transactions for a large health care facility, governmental entity, health insurance company, an information technology and/or business solutions company, large health care provider organization or employer; OR experience with the New York State Medical Assistance (Medicaid) Program in a New York State agency or local social services district or county where at least 75% of duties included administration of government sponsored medical assistance programs.
BUSINESS SYSTEMS ANALYST 2 (HEALTH)
Open Competitive: seven years of the experience described for Business Systems Analyst 1 (Health).
BUSINESS SYSTEMS ANALYST 3 (HEALTH)
Promotion: one year of service as a Business Systems Analyst 2 (Health).
BUSINESS SYSTEMS ANALYST 4 (HEALTH)
Promotion: one year of service as a Business Systems Analyst 3 (Health).
BUSINESS SYSTEMS ANALYST 1, 2, 3 AND 4 (TAX)
Business Systems Analysts (Tax) assess business application needs and recommend system updates based on customer needs, changes in tax law, and changes in department policy. The positions maintain, modify, or add business rules to meet business requirements; perform analyses to determine the impact of rule changes; and compose reports to aid in business rule change decisions. The positions are classified only in the Department of Taxation and Finance.
BUSINESS SYSTEMS ANALYST 1 (TAX)
Open Competitive: Bachelors Degree and two years of business systems analysis experience.
Promotion: one year of service in a position allocated to Grade 14 or higher, in which 50% or more of the duties were directly related to business analysis in a tax program. Duties must have involved gathering background information to establish business rules; documenting new and changed business rules and user requirements; assisting users in conducting analysis of business requirements; and assisting in the execution of testing to validate the effectiveness of business rules.
BUSINESS SYSTEMS ANALYST 2 (TAX)
Promotion: one year of service as a Business Systems Analyst 1 (Tax), or one year of permanent competitive service in a position allocated to Grade 18 or higher in which 50% or more of the duties were directly related to business analysis in a tax program. Duties must have involved establishing new or complex requirements for various business decisions; writing complex business rules for software applications; and recommending process enhancements based upon analysis of business rules review.
BUSINESS SYSTEMS ANALYST 3 (TAX)
Promotion: one year of service as a Business Systems Analyst 2 (Tax).
BUSINESS SYSTEMS ANALYST 4 (TAX)
Promotion: one year of service as a Business Systems Analyst 3 (Tax).
BUSINESS SYSTEMS ANALYST 1, 2, 3, AND 4 (INSURANCE)
Business Systems Analysts (Insurance) support the development of all information systems and e-government activities for the Insurance Department through analysis and documentation of system requirements, assessment of project scope, costs and staffing; meeting with users and stakeholders to determine best practice business processes, and information technology solutions; and testing and validating systems changes to ensure conformance to business requirements.
BUSINESS SYSTEMS ANALYST 1 (INSURANCE)
Open Competitive: Bachelors Degree and two years of business systems analysis experience.
BUSINESS SYSTEMS ANALYST 2 (INSURANCE)
Promotion: one year of service as a Business Systems Analyst 1 (Insurance).
BUSINESS SYSTEMS ANALYST 3 (INSURANCE)
Promotion: one year of service as a Business Systems Analyst 2 (Insurance).
BUSINESS SYSTEMS ANALYST 4 (INSURANCE)
Promotion: one year of service as a Business Systems Analyst 3 (Insurance).
BUSINESS SYSTEMS ANALYST 3 (MENTAL
HEALTH) This one-position class at the Office
of Mental Health (OMH) evaluates and develops technology solutions for the OMH
Electronic Medical Records (EMR) system. The position directs system planning;
translates and documents the needs of MH facility and central office personnel
to support requirements development for the EMR system; analyzes the impact of
proposed software releases and upgrades on EMRs functionality against the effort and risks involved in implementing that
change; ensures that requirements are tested and validated, meet health privacy
standards, and are consistent with the project scope. MINIMUM QUALIFICATIONS Promotion: one year of service as a Business Systems Analyst 2.