Tentative Classification Standards issued by the Division of Classification & Compensation are shared with the operating agencies of State government for their consideration and comment. Accordingly, this document that you are viewing is subject to change and will be issued in final form at the completion of the review period.




     Occ. Code 1433500




New York State Department of Civil Service


Classification Standard





Coordinator, Cultural & Languages Access Services oversees cultural & language services for an agency in accordance with Statewide language access policy. The positions implement  language access plans and procedures; and ensure that individuals with Limited English Proficiency (LEP) can access the agencys programs, services and benefits.


This title is classified at the Division of Veterans Affairs and the Department of Correctional Services and Community Supervision.




COORDINATOR, CULTURAL & LANGUAGE ACCESS SERVICES: full performance level; under the general direction of a higher level manager, coordinate and administer an agency or statewide language access policy and program; provide guidance to agency assigned language access coordinators who serve in a variety of titles.



COORDINATOR, CULTURAL & LANGUAGE ACCESS SERVICES: establish policies and guidelines to enhance and standardize cultural and language access practices across the state; consolidate monitoring reports and vendor deficiency reports, analyze trends, and provide recommendations to management; monitor, evaluate, and report on agency or statewide cultural and language access service implementation; administer centralized information for an agency or the public regarding cultural and language access services; provide training to agency language access coordinators; establish outreach strategies to raise awareness of language services and liaison with language access advocates to improve cultural and language access services.




Non-competitive: a masters degree and two years of experience in the development and implementation of multi-lingual workshops or trainings designed to educate individuals with Limited English Proficiency.  In addition, proficiency in at least two languages other than English is required.

Date:  11/17


NOTE: Classification Standards illustrate the nature, extent and scope of duties and responsibilities of the classes they describe.  Standards cannot and do not include all of the work that might be appropriately performed by a class.  The minimum qualifications above are those which were required for appointment at the time the Classification Standard was written.  Please contact the Division of Staffing Services for current information on minimum qualification requirements for appointment or examination.