Occ. Code 2540000

 

MOTOR VEHICLE REPRESENTATIVE, GRADE 9                            

2540000 

SUPERVISING MOTOR VEHICLE REPRESENTATIVE 1, GRADE 14 

2540510

SUPERVISING MOTOR VEHICLE REPRESENTATIVE 2, GRADE 17   

2540520

SUPERVISING MOTOR VEHICLE REPRESENTATIVE 3, GRADE 20

2540530

 

New York State Department of Civil Service

 

Classification Standard

 

BRIEF DESCRIPTION OF CLASS SERIES

Positions in this series have substantial contact with members of the public seeking services or information. The majority of positions are located in various field offices of the Department of Motor Vehicles, with smaller numbers assigned to the agencys telephone call centers, plate facilities and specialized main-office bureaus.

These positions are only classified at the Department of Motor Vehicles.

 

DISTINGUISHING CHARACTERISTICS

MOTOR VEHICLE REPRESENTATIVE: entry level; processes in-person or telephonic customer requests for service and information regarding licenses, registrations, identification, testing, insurance, penalties, hearings, and related agency programs.

 

SUPERVISING MOTOR VEHICLE REPRESENTATIVE 1: first supervisory level; depending on the assigned unit or section, acts as supervisor or assistant supervisor of a team averaging seven Motor Vehicle Representatives and other clerical positions.

 

SUPERVISING MOTOR VEHICLE REPRESENTATIVE 2: second supervisory level; acts as administrative supervisor over one or more units or sections, typically supervising 25 or more lower-level Motor Vehicle Representatives and other clerical positions.

 

SUPERVISING MOTOR VEHICLE REPRESENTATIVE 3: third supervisory level; acts as administrative supervisor over a larger program segment, typically supervising 70 or more lower-level Motor Vehicle Representatives and other clerical positions.

 


 

ILLUSTRATIVE DUTIES

MOTOR VEHICLE REPRESENTATIVE

Under the general direction of a Supervising Motor Vehicle Representative 1 or higher-level supervisor:

These duties are carried out in a variety of settings in Department offices and facilities throughout the State. Examples include district and branch offices and smaller affiliated satellite offices, administrative adjudication field offices, telephone call centers, license production facilities, and various units within the Albany Central Office, such as Central Processing, Custom Plates, and International Registration.


 

SUPERVISING MOTOR VEHICLE REPRESENTATIVE 1

Under the general direction of a Supervising Motor Vehicle Representative 2 or higher-level supervisor:

SUPERVISING MOTOR VEHICLE REPRESENTATIVE 2

Under the general direction of a Supervising Motor Vehicle Representative 3 or higher-level manager:

SUPERVISING MOTOR VEHICLE REPRESENTATIVE 3

Under the general direction of a Motor Vehicle Office Manager or higher-level program manager:

 

MINIMUM QUALIFICATIONS

MOTOR VEHICLE REPRESENTATIVE

Open Competitive: high school graduation or equivalency and one year of experience in customer service, sales, or general clerical experience involving heavy face-to-face public contact. (Experience limited to telephone contact and/or written correspondence is not qualifying.) Thirty semester credit hours of college coursework may be substituted for the experience requirement.

Promotion: one year of permanent competitive service at the Department of Motor Vehicles.


 

SUPERVISING MOTOR VEHICLE REPRESENTATIVE 1

Promotion: one year of permanent service as a Motor Vehicle Representative or Motor Vehicle License Examiner.

SUPERVISING MOTOR VEHICLE REPRESENTATIVE 2

Promotion: one year of permanent service as a Supervising Motor Vehicle Representative 1 or Senior Motor Vehicle License Examiner.

SUPERVISING MOTOR VEHICLE REPRESENTATIVE 3

Promotion: one year of permanent service as a Supervising Motor Vehicle Representative 2, Motor Vehicle Field Operations Specialist 1, or Principal Motor Vehicle License Examiner.

Rev: 9/16

NOTE: Classification Standards illustrate the nature, extent and scope of duties and responsibilities of the classes they describe. Standards cannot and do not include all of the work that might be appropriately performed by a class. The minimum qualifications are those which were required for appointment at the time the Classification Standard was written.