Occ. Code 2562110

STUDENT LOAN CONTROL REPRESENTATIVE 1, GRADE 11

2562110

STUDENT LOAN CONTROL REPRESENTATIVE 2, GRADE 15

2562120

New York State Department of Civil Service

Classification Standard

BRIEF DESCRIPTION OF CLASS SERIES

Student Loan Control Representatives perform a variety of collection and customer service activities requiring regular contact with borrowers, lending institutions, and third parties for the prevention and collection of defaulted student loans.

These positions are located in the Higher Education Services Corporation and State University where they perform these functions for the entire State University system.

DISTINGUISHING CHARACTERISTICS

Student Loan Control Representatives engage in frequent telephone communication with a variety of individuals and organizations to locate and contact borrowers of loans guaranteed by the Higher Education Services Corporation or other national student loans and to effect repayment of those loans.

STUDENT LOAN CONTROL REPRESENTATIVE 1: entry level; works under general supervision of a Student Loan Control Representative 2.

STUDENT LOAN CONTROL REPRESENTATIVE 2: supervisory level; works under general supervision of a Student Loan Control Representative 3 or a professional position; schedules, assigns, and reviews the work of five to ten Student Loan Control Representatives 1 and may perform some or all of the duties of that title in addition to their supervisory duties.

RELATED CLASSES

Student Loan Control Representatives 3 plan and supervise the daily operations of individual offices and functions consisting of two or more units and coordinate activities with other bureau staff to support overall operational goals in the collection or aversion of defaulted student loans guaranteed by the Higher Education Services Corporation.

 Student Loan Control Representatives 4 provide management direction and coordination for specific student loan collection functions; formulate policy recommendations; and interpret and clarify policy, rules and regulations to ensure uniformity and adequacy of determinations and operations in the collection or aversion of defaulted student loans guaranteed by the Higher Education Services Corporation.

Collection and Civil Prosecution Specialists 1 trace, locate and contact debtors referred to the Department of Law for nonpayment of their State obligations and either arrange voluntary compliance or extract it through income executions, fines and court action. They also perform related paralegal work.

Tax Compliance Representatives 1 perform paraprofessional duties to effect the collection of delinquent taxes. They trace and contact tax debtors by telephone or in writing and occasionally meet with delinquent taxpayers to resolve their outstanding obligations.

Tax Compliance Agents 1 are field positions and enforce provisions of the Tax Law, the Labor Law and other laws concerning the liabilities of tax debtors by collecting taxes from delinquent taxpayers who have not responded to written and telephonic attempts at collection.

ILLUSTRATIVE DUTIES

Ascertains the basis for default of student loans to determine extenuating circumstances or whether loans were purchased due to any errors or omissions on the part of the lender, educational institution, or the borrower.

Recommends attachment of assets.

In addition, Student Loan Control Representative 2 supervises a unit of five to ten Student Loan Control Representatives 1.

MINIMUM QUALIFICATIONS

STUDENT LOAN CONTROL REPRESENTATIVE 1

Promotion: One year of permanent competitive service as Student Loan Control Representative Trainee.

Open Competitive: Six months' experience in a position in which the preponderance of duties involved customer servicing or collection of student loans or one year of experience in a position in which the preponderance of duties involved the collection of past due debts by telephone communication or personal contact.

STUDENT LOAN CONTROL REPRESENTATIVE 2

Promotion: One year of permanent competitive service as Student Loan Control Representative 1.

 

 

 Revised: 8/02

 

  

NOTE: Classification Standards illustrate the nature, extent and scope of duties and responsibilities of the classes they describe. Standards cannot and do not include all of the work that might be appropriately performed by a class. The minimum qualifications above are those which were required for appointment at the time the Classification Standard was written. Please contact the Division of Staffing Services for current information on minimum qualification requirements for appointment or examination.