Occ. Code 2562130

 

STUDENT LOAN CONTROL REPRESENTATIVE 3, GRADE 20

2562130

STUDENT LOAN CONTROL REPRESENTATIVE 4, GRADE 24

2562140

 

 

New York State Department of Civil Service

 

Classification Standard

 

 

BRIEF DESCRIPTION OF CLASS SERIES

 

            Student Loan Control Representatives 3 and 4 supervise and manage student loan default prevention operations and defaulted loan collection operations requiring regular contact with borrowers, lending institutions and third parties.  Student Loan Control Representatives 3 and 4 are found only in the Bureau of Collection Control at the Higher Education Services Corporation. 

 

DISTINGUISHING CHARACTERISTICS

 

            STUDENT LOAN CONTROL REPRESENTATIVE 3:  second supervisory level; plans and supervises the daily operation of individual offices, units, and functions; coordinates activities with other bureau staff to support overall operational goals.

 

            STUDENT LOAN CONTROL REPRESENTATIVE 4: third supervisory level; provides management direction and coordination for specific student loan collection functions; formulates policy recommendations; and interprets and clarifies policy, rules, and regulations to ensure uniformity and adequacy of determinations and operations.

 

RELATED CLASSES

 

            Student Loan Control Representatives 1 contact student borrowers to avert default claims and collect defaulted student loans. They also contact lenders, servicers, schools, and other external organizations as part of the collection effort.

 


            Student Loan Control Representatives 2 supervise a staff of five to ten Student Loan Control Representatives 1.  They personally handle the more difficult accounts and problems.

 

ILLUSTRATIVE DUTIES

 

            STUDENT LOAN CONTROL REPRESENTATIVE 3: under general direction of a Student Loan Control Representative 4, supervises office operations and automated support systems; monitors procedures governing the processing of pre- and post-default claims to avoid the default of student loans and to collect on defaulted student loans; reviews problems reported by collection and clerical staff to determine appropriate resolution, coordination, and follow-up; analyzes workload, production, and financial statistics and prepares reports for management; ensures that other collection-related tasks are conducted properly and efficiently; ensures compliance with applicable federal regulations and operational procedures; ensures system integrity and quality control, reviews and resolves system problems and output; reports system problems and prepares requests for system changes; and reviews, investigates, and resolves personnel issues.

 

            STUDENT LOAN CONTROL REPRESENTATIVE 4: under the general direction of the Director Bureau of Collection Control, plans, directs, and coordinates program activities and resources to attain program goals and to ensure accuracy and quality within time and cost constraints; establishes priorities and provides guidance on methods to enhance collection-related procedures that will result in increased collections on defaulted loans; ensures uniform application of operational and procedural standards; evaluates the effectiveness of operations through review and analysis of reports, observations, and coordination with other staff; ensures compliance of collection activities and procedures with applicable federal rules and regulations; represents the Bureau of Collection Control and the Higher Education Services Corporation in meetings and discussion with lending institutions, schools, etc.; resolves the most difficult and sensitive cases referred by staff and the Director Bureau of Collection Control, including inquiries from legislators, lawyers, and others;  coordinates the review of federal regulations to determine impact on operations and recommends actions to be taken; provides input on systems development and the implementation of new programs and changes to the student loan programs; serves as key liaison between lenders, schools, and other guaranty organizations.

 

MINIMUM QUALIFICATIONS

 

            STUDENT LOAN CONTROL REPRESENTATIVE 3: one year of permanent competitive service as a Student Loan Control Representative 2.

 

            STUDENT LOAN CONTROL REPRESENTATIVE 4: one year of permanent competitive service as a Student Loan Control Representative 3.

 

 

 

 

 

 

 

 

 

 

Date:  2/03

 

 

 

 

NOTE:  Classification Standards illustrate the nature, extent and scope of duties and responsibilities of the classes they describe.  Standards cannot and do not include all of the work that might be appropriately performed by a class.  The minimum qualifications above are those which were required for appointment at the time the Classification Standard was written.  Please contact the Division of Staffing Services for current information on minimum qualification requirements for appointment or examination.