Occ. Code 3004000




New York State Department of Civil Service


Classification Standard




            Housekeepers perform a variety of custodial and housekeeping tasks, including requisitioning linens and household supplies and cleaning buildings or areas of large buildings in State facilities.  Housekeepers supervise lower-level cleaning staff.


            Most of the positions in this class are located in the Office of Mental Health, the Office of Mental Retardation and Developmental Disabilities, the State University of New York, and the Department of Health.




            Housekeepers are responsible for the cleaning, care, and upkeep of assigned buildings or areas of large buildings in State facilities, including patient or resident staff living quarters, administrative work areas, study areas, classrooms, meeting rooms, and laboratories. As working supervisors, these positions perform cleaning and care tasks requiring light, medium, and heavy physical effort, requisition and distribute linens and household supplies, and supervise a staff of about three to five lower-level cleaning personnel.


            Housekeepers may also be classified to serve as household managers for the heads of State institutions. In this capacity, they perform domestic duties, such as planning and preparing meals for family and guests, doing laundry, and changing bed linens, in addition to cleaning, care, and supervisory activities. In those instances, only one Housekeeper is assigned to an executive residence.


            Supervising Housekeepers are classified to supervise between 10 to 30 subordinate custodial workers and are responsible for the cleaning and care services for a large portion of a State facility.


            Janitors are responsible for the cleaning and care of one or more public buildings and adjacent grounds and sidewalks or for major areas of larger State buildings and are characterized by the performance of repairs and recurrent routine maintenance work, requiring handyman abilities, in addition to cleaning responsibilities. Incumbents supervise lower-level custodial positions, such as Cleaner.




Performs a variety of cleaning and care tasks including, but not limited to, the following:


-        Picks up and removes hazardous articles which may be on floors, furniture, and equipment and places them in designated receptacles or in appropriate places.


-        Using mops, brushes, and other cleaning implements, washes floors, corridors, stairwells, walls, partitions, and windows from the inside of buildings.


-        Using manual and/or mechanical equipment, vacuums and waxes floors and shampoos carpets.


-        Using hand-operated equipment and detergents, scrubs and cleans lavatories.


-        Using appropriate equipment, such as ladders, washes light fixtures and replaces light bulbs.


-        Polishes wood and metal fixtures and equipment.


Supervises lower-level custodial personnel in the cleaning and care of an assigned area:


-        Assigns specific tasks and gives instructions to custodial personnel.


-        Provides assistance in resolving work problems and reviews work while in progress and upon completion.


-        Reviews time and accrual records of subordinate cleaners.


-        Evaluates employee performance, noting problems and suggesting improvements.


Requisitions and dispenses linens, household supplies, and equipment, maintains appropriate inventories.


Reports need for building repairs and recommends to superior the repair and replacement of furniture, building fixtures, and household equipment.




            While the majority of the tasks performed by this class are object-oriented, Housekeepers have frequent oral and occasional simple written communication with various building users concerning custodial services.


            Communication with subordinate staff is predominantly face-to-face in giving assignments, instructions, and assistance. In addition, Housekeepers have frequent oral and occasional written communication with supervisory staff about work assignments, procedures, and work progress and to report building damages and recommend repair or replacement of household furnishings and equipment.




            Housekeepers usually supervise several lower-level custodial personnel, such as Cleaners, by assigning work, giving instructions, providing assistance, and observing the work in progress on a daily basis. In turn Housekeepers are supervised by Supervising Housekeepers or other maintenance or staff supervisory positions who assign, observe, and monitor the work on a frequent basis.




§         Working knowledge of the properties of various cleaning substances.


§         Working knowledge of household supply requisitioning and inventory practices and techniques.


§         Basic knowledge of the principles of supervision.


§         Ability to understand and follow oral and written instructions.


§         Ability to use various cleaning equipment and products.


§         Ability to recognize the need for building and household repairs.


§         Ability to maintain appropriate household inventories.


§         Ability to stoop, bend, stretch, and stand for long periods of time.


§         Ability to perform manual labor requiring frequent medium and occasional heavy effort.


§         Ability to communicate orally to exchange information.


§         Ability to supervise a small staff.


In addition, for positions in the Department of Health:


§         Working knowledge of the cleaning of isolation and operating rooms to prevent infection.




            Applicants must be physically able to perform the tasks of the position and to communicate orally and in writing to exchange information.




Reviewed:  1/04





NOTE:  Classification Standards illustrate the nature, extent and scope of duties and responsibilities of the classes they describe.  Standards cannot and do not include all of the work that might be appropriately performed by a class.  The minimum qualifications above are those which were required for appointment at the time the Classification Standard was written.  Please contact the Division of Staffing Services for current information on minimum qualification requirements for appointment or examination.