Occ. Code 3023100

 

PARKING SERVICES ATTENDANT, GRADE 5

  3023100

SENIOR PARKING SERVICES ATTENDANT, GRADE 8

3023200

PARKING OPERATIONS SUPERVISOR, GRADE 14

3017600             

 

New York State Department of Civil Service

 

Classification Standard

 

BRIEF DESCRIPTION OF CLASS SERIES

 

          Positions in this class are responsible for an assigned parking area or entire parking lot or facility, including grounds maintenance.  Incumbents provide information to the public, assure that users are authorized to park in specific areas, ensure the security of their assigned area, and may collect parking fees.

 

          These positions are found at the Office of General Services and various campuses of the State University of New York.  Parking Operations Supervisor is only classified at the Office of General Services.   

 

DISTINGUISHING CHARACTERISTICS

 

PARKING SERVICES ATTENDANT: labor class; under the general direction of a Senior Parking Services Attendant, sells parking passes to authorized employees at parking facilities operated by New York State.  At small facilities which do not warrant the assignment of a Senior Parking Services Attendant, incumbents may report to management or security staff.

 

SENIOR PARKING SERVICES ATTENDANT: labor class and first supervisory level; under the general direction of a Parking Operations Supervisor or management staff, supervises a group of Parking Services Attendants and ensures the operation of a large parking area or several smaller areas.

 

PARKING OPERATIONS SUPERVISOR: competitive class and second supervisory level; under the general direction of the Assistant Chief Bureau Parking Services, directly supervises a group of Senior Parking Services Attendants and indirectly supervises Parking Services Attendants at large, indoor and outdoor parking facilities. 

 

ILLUSTRATIVE DUTIES

 

          PARKING SERVICES ATTENDANT

 

·       Assures that only authorized persons and vehicles are using the employee parking areas.

 

 

 

 

 

 

 

 

·       Collects fees for regular parking permits and for hourly and daily parking.

 

 

 

 

 

 

 

·       Checks assigned area for security and safety of patrons and vehicles, notifying proper authorities of unsafe conditions or suspicious persons.

 

·       Maintains the area by shoveling snow and salting, picking up debris, mowing lawns, and performing minor maintenance and repairs.

 

·       Gives directions to visitors and answers their questions about the facility or area.

 

·       Resolves patron complaints about parking services or operations, referring difficult problems to the supervisor.

 

·       Assists patrons with emergencies or in accidents.

 

·       Maintains records in support of the operation.

 

 

 

 

·       Directs vehicles in the parking areas during peak traffic hours.

 

·       Identifies and reports entrance and exit gate issues immediately to management.

 

·       When assigned to a centralized parking management assignment, performs administrative support duties such as quarterly billing, payroll deductions, filing, roster management, call list management, hangtag distribution, and set aside parking space management.

 

SENIOR PARKING SERVICES ATTENDANT

 

·       Performs all of the duties and responsibilities of Parking Services Attendant.

 

·       Handles customer concerns or complaints referred by Parking Services Attendants.

 

·       Ensures that all parking fees collected are accounted for and turned in for deposit.

 

·       Conducts unannounced reviews of parking lot receipts and logs.

 

·       Supervises maintenance work such as snow removal and salting, line striping, painting, putting up required signs, and grounds maintenance.

 

·       Performs the full range of supervisory duties (e.g., performance evaluations, time and attendance, and staff development). 

 


 

PARKING OPERATIONS SUPERVISOR

 

·       Oversees management of daily roster and ensures adequate coverage of parking locations, posts, and daily shifts including nights and weekends.

 

·       Handles customer complaints referred by Senior Parking Services Attendants.

 

·       Monitors collection of parking fees.

 

·       Oversees the parking enforcement program including investigations of unauthorized vehicles, citation tracking and recording, towing procedures, and permit suspension requests.

 

·       Ensures the safety and security of employees, tenants, and visitors.

 

·       Directs event coverage involving multiple locations or times ensuring placard compliance, event payment schematic and traffic management, and proper signage.

 

·       Observes and records bus timeliness and general bus service contract compliance.

 

·       Directs overtime coverage as necessary.

 

·       Performs the full range of administrative supervisory responsibilities.

 

·       May perform any of the duties and responsibilities of Senior Parking Services Attendant.

 

MINIMUM QUALIFICATIONS

 

          PARKING SERVICES ATTENDANT

 

Labor Class: no examination is required, however, applicants must be able to read, speak, and understand English, and possess a valid New York State motor vehicle operators license appropriate for the type of vehicle to be operated.

 

          SENIOR PARKING SERVICES ATTENDANT

 

Labor Class: no examination is required, however, applicants must be able to read, speak, and understand English, and possess a valid New York State motor vehicle operators license appropriate for the type of vehicle to be operated.


 

 

PARKING OPERATIONS SUPERVISOR

 

Open Competitive: two years of experience supervising subordinate staff in the management of permit and cash parking operations having at least 1,500 spaces.

 

Promotion: one year of permanent competitive service as a Senior Parking Services Attendant.

 

 

 

 

Date:  11/15

 

 

 

 

 

 

 

NOTE: Classification Standards illustrate the nature, extent and scope of duties and responsibilities of the classes they describe.  Standards cannot and do not include all of the work that might be appropriately performed by a class.  The minimum qualifications above are those which were required for appointment at the time the Classification Standard was written.  Please contact the Division of Staffing Services for current information on minimum qualification requirements for appointment or examination.