Occ. Code 5573110








New York State Department of Civil Service


Classification Standard





          Positions in this series supervise Mental Health Therapy Aides and assist Residential Program Managers in managing and overseeing the operations of a State Operated Community Residence (SOCR) or a State Operated Residential Care Center for Adults (SORCCA) to ensure the health, care, and safety of the individuals residing in these facilities.  These positions are located in the Office of Mental Health.




          RESIDENTIAL PROGRAM ASSISTANT 1: entry level; performs limited range of activities under the supervision of a Residential Program Manager.


          RESIDENTIAL PROGRAM ASSISTANT 2: full-performance level; performs the full range of activities associated with the class under the supervision of a Residential Program Manager.




          Mental Hygiene Therapy Assistants serve as lead workers and are responsible for the supervision of Mental Health Therapy Aides in caring for a group of individuals residing in an inpatient ward located in facilities of the Office of Mental Health.  Incumbents ensure the implementation of individual treatment plans; intervene during emotional and physical crises; and maintain the safety and sanitation of the ward.


          Residential Program Managers oversee and manage the overall operation of state operated residences and the rehabilitative program services provided by the residence staff; supervise, coordinate, and direct the activities of clinical and direct care staff; respond to crisis situations and emergencies; and serve as a liaison with the community. 




Supervise Mental Health Therapy Aides and assist in the management of state operated residences.

·       Function as the manager of the residence when the Residential Program Manager is unavailable, and advise and assist in emergency situations.

·       Distribute work assignments to staff and assign special duties as necessary.

·       Complete or assist with staff performance evaluations.

·       Train staff in daily routine and techniques; monitor compliance to ensure duties are completed and policies and procedures are understood and followed.

·       Ensure staff are up to date on all needed certifications.


Support and assist residents in obtaining and utilizing skills and accessing both residence and community-based resources.


·       Engage and encourage residents to participate in activities and programs designed to develop skills necessary to live successfully in the community or a more independent living environment.

·       Support socialization efforts and participate in resident recreational activities.

·       Assist with the case management and skill development needs of residents, including advising, supervising, and escorting or transporting residents during physician appointments, shopping, meal preparation, housekeeping, money management, and applying for benefits.

·       Assist residents with problem solving, decision-making, and interpersonal issues and promote positive relationship building.

·       Participate in self-care training with residents.

·       Provide crisis intervention and responding to acute episodes of emotional distress.

·       Conduct and document self-preservation tests with residents to ensure potential resident safety in the case of an emergency.

·       Conduct periodic house meetings with residents and staff to discuss house matters, and report information discussed to the Residential Program Manager.


Perform assignments related to the maintenance of the residence.


·       Keep an inventory of supplies, materials, and equipment for the household, and ordering as needed.

·       Complete minor housekeeping duties and maintenance.

·       Routinely monitor the residence for potential problems, cleanliness, and safety.


Participate in activities associated with self-administration of medication.


·       Educate, monitor, and manage the self-administration of medication; monitor residents for any possible side effects and arrange for appropriate care as necessary.

·       Assist Residential Program Managers or Residential Program Specialists with renewing/ordering medications to ensure an adequate supply.

·       Complete medication records; and assist with conducting medication audits.


Complete and maintain all needed documentation and records, including:


·       Complete daily shift reports and progress notes and record significant information related to residents.  

·       May submit Medicaid billing information and send residential program fees to the Billing Office.

·       Check non-clinical records for accuracy and timely documentation, maintain all resident household records, and conduct periodic record reviews.







Promotion:  one year of experience as a Licensed Practical Nurse, Mental Health Therapy Aide, Secure Care Treatment Aide




Promotion: two years of experience as a Residential Program Assistant 1.




Date:  7/15






NOTE:  Classification Standards illustrate the nature, extent and scope of duties and responsibilities of the classes they describe.  Standards cannot and do not include all of the work that might be appropriately performed by a class.  The minimum qualifications above are those which were required for appointment at the time the Classification Standard was written.  Please contact the Division of Staffing Services for current information on minimum qualification requirements for appointment or examination.