Occ. Code 5573210

 

                             

 

RESIDENTIAL PROGRAM MANAGER 1, GRADE 17

5573210

RESIDENTIAL PROGRAM MANAGER 2, GRADE 19

5573220

RESIDENTIAL PROGRAM MANAGER 3, GRADE 23

5573230

RESIDENTIAL PROGRAM MANAGER 4, M-1

5573240

 

 

New York State Department of Civil Service

 

Classification Standard

 

BRIEF DESCRIPTION OF CLASS SERIES

 

Residential Program Managers have administrative and supervisory responsibility for the health, care, and safety of individuals diagnosed with mental illness residing in state operated community residences and state operated residential care centers for adults.  Incumbents oversee and manage the overall operation of the residence and the rehabilitative program services provided by residence staff; supervise, coordinate, and direct the activities of clinical and direct care staff; respond to crisis situations and emergencies; and serve as liaison with the community.  All Residential Program Managers assist in the total care of patients and perform various duties and functions in conjunction with the overall operation of a facility and/or location to which they are assigned.  

 

These positions are classified at the Office of Mental Health (OMH). 

 

DISTINGUISHING CHARACTERISTICS

 

RESIDENTIAL PROGRAM MANAGER 1: supervisory level; serves as a director of a small state operated community residence or state operated residential care center for adults with less than 12 beds, or as an Assistant Director to a higher level Manager in a large residential care center for adults.

 

RESIDENTIAL PROGRAM MANAGER 2: supervisory level; serves as a director of a state operated community residence or state operated residential care center for adults with 12 to 24 beds, or as an Assistant Director to a higher level Manager in a large residential care center for adults. 

 

RESIDENTIAL PROGRAM MANAGER 3: supervisory level; serves as a director of one or more state operated community residences or state operated residential care centers for adults with 25 to 74 beds, or as an Assistant Director to a higher level Manager in a large residential care center for adults.

 

RESIDENTIAL PROGRAM MANAGER 4: supervisory level; serves as a director of one or more state operated community residences or state operated residential care centers for adults with 75 or more beds.   

 

RELATED CLASSES

 

          Residential Program Assistants are responsible for overseeing the care of residents and maintaining a safe and therapeutic environment within state operated community residences and state operated residential care centers for adults. 

 

Residential Program Specialists are responsible for the provision of services to care for the mentally ill in community residential settings. Incumbents monitor, assess, and care for residents; provide intake, admission, and discharge programs; participate in developing service plans; coordinate services with clinical teams; participate in clinical treatment planning; and supervise lower level residential program staff. 

 

ILLUSTRATIVE DUTIES

 

          The level of each Residential Program Manager is determined by criteria related to the size of the residence.  However, some lower level managers may serve as assistants to higher level managers in larger residences.  Regardless of the size of the facility, all Residential Program Managers perform the following duties:

 

Oversee and manage the overall operation of residences and rehabilitation program services provided by residence staff. 

 

·       Review, develop, and implement policy and residential procedures; maintain and update program manuals as necessary.

 

·       Perform regular reviews of residential programs to ensure compliance with federal, state, and accreditation regulations, standards, and guidelines; adjust programs based on the needs and abilities of residents. 

 

·       Participate in the development and implementation of habilitation plans for all residents; prepare monthly and quarterly review reports.

 

·       Review referrals for residential placement; track, screen, and process each referral; communicate with referral source; and assign to Residential Program Specialist for admission. 

 

·       Oversee and monitor resident admission and discharge planning; review resident charts to ensure that service plans are followed appropriately.  

 

·       Review individual resident reports and ensure resident progress is communicated to the appropriate clinics to ensure the resident receives the necessary care to remain in the community.   

 

·       Monitor case records to verify service plans and reviews are completed.

 

·       Work with Business Office and Patient Resources to ensure residents pay financial obligations, develop program budgets, and monitor and control expenditures according to approved New York State spending plans.   

 

·       Oversee and approve requisition of supplies, materials, and equipment and ensure the program provides documentation for financial activities. 

 

·       Respond to safety inspection recommendations from maintenance and support departments, act to correct any noted deficiencies, and file reports as necessary to ensure a safe, clean, and therapeutic environment for residents.

  

Supervise, coordinate, and direct the activities of clinical and direct care staff assigned to a residence.   

 

·       Oversee staff assignments and reassignments; evaluate performance, monitor time and attendance, and approve the use of overtime. 

 

·       Schedule resident activities and supervision to ensure adequate staffing levels are met. 

 

·       Participate in employment activities to hire and train staff; organize and conduct in-service training, and ensure staff receive the necessary education and training classes required for staff development. 

 

·       Participate in staff conferences regarding facility programs to coordinate resident safety, care, and training activities with other divisions.

 

Respond to crisis and emergency situations.

 

·       Respond to crisis and emergency situations during shift work hours and on an as needed basis during non-work hours. 

 

·       Initiate, conduct, and report investigations of possible neglect and abuse; analyze findings and make recommendations.  

 

Serve as liaison with the community.

 

 

 

MINIMUM QUALIFICATIONS

 

          RESIDENTIAL PROGRAM MANAGER 1

 

Promotion:  one year of permanent competitive service as a Residential Program Specialist, Grade 16. 

 

Open Competitive: a bachelors degree or license and current registration to practice as a Registered Nurse in New York State and two years of experience working with individuals diagnosed with mental illness, one year of which must have been in a supervisory or administrative capacity, and one year must have been in a residential setting. 

 

Substitution: A master's degree in a health or human services area may be substituted for one year of the above experience.

 

          RESIDENTIAL PROGRAM MANAGER 2

 

Promotion: one year of permanent competitive service as a Residential Program Manager 1, or a Residential Program Specialist 1, Grade 16. 

 

Open Competitive: a bachelors degree or license and current registration to practice as a Registered Nurse in New York State and three years of experience working with individuals diagnosed with mental illness, one year of which must have been in a supervisory or administrative capacity, and one year must have been in a residential setting. 

 

Substitution: a master's degree in a health or human services area may be substituted for one year of the above experience.

 

          RESIDENTIAL PROGRAM MANAGER 3

 

Promotion: one year of permanent competitive service as a Residential Program Manager 1, or one year as a Residential Program Manager 2.

 

Open Competitive: a bachelors degree or license and current registration to practice as a Registered Nurse in New York State and four years of experience working with individuals diagnosed with mental illness, two years of which must have been in a supervisory or administrative capacity in a residential setting.

 

Substitution: a master's degree in a health or human services area may be substituted for one year of the above experience.


 

          RESIDENTIAL PROGRAM MANAGER 4

 

Promotion: one year of permanent competitive service as a Residential Program Manager 2, or one year as a Residential Program Manager 3.

 

Open Competitive: a bachelors degree or license and current registration to practice as a Registered Nurse in New York State and five years of experience working with individuals diagnosed with mental illness, three years of which must have been supervisory or administrative in a residential setting.

 

Substitution: a master's degree in a health or human services area may be substituted for one year of the above experience.

 

 

 

Date:  5/15

 

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NOTE: Classification Standards illustrate the nature, extent and scope of duties and responsibilities of the classes they describe.  Standards cannot and do not include all of the work that might be appropriately performed by a class.  The minimum qualifications above are those which were required for appointment at the time the Classification Standard was written.  Please contact the Division of Staffing Services for current information on minimum qualification requirements for appointment or examination.