Tentative Classification Standards issued by the Division of Classification & Compensation are shared with the operating agencies of State government for their consideration and comment. Accordingly, this document that you are viewing is subject to change and will be issued in final form at the completion of the review period.



Occ. Code 6813800





New York State Department of Civil Service


Classification Standard





The Director Insurance Fund Business Operations oversees the New York State Insurance Funds statewide business offices; evaluates the management of each district or business office; directs the implementation of policies and procedures for all functions in a business office; and ensures consistency in business offices operations. The Director Insurance Fund Business Operations exists only in the New York State Insurance Fund (Insurance Fund).




          Director, NYSIF Business Operations: one-position class; supervises Insurance Fund Business Managers, M-3; oversees all Insurance Fund business offices.  




          Insurance Fund Business Managers oversee claims management, policyholder services, and administrative and operational activities in a district office.   





Oversees the Insurance Fund business offices.


·      Ensures the consistent implementation of procedures for all functional departments within a business office.

·      Reviews statistical workload reports for all business offices to guarantee attainment of established goals and benchmarks, consistency in operations between offices, and the identification of best practices.


Implements a metric system throughout business offices to provide accurate management data to determine performance against established benchmarks. 


·       Works with business intelligence staff to ensure the accurate and efficient collection of appropriate management data.



Collaborates with Claims Services Department managers to implement agency-wide directives relating to claims processing, implementation of workers compensation legislation, early return to work policies, electronic , and business intelligence.


·       Communicates with department managers regarding policyholder services, premium audit, and underwriting activities.


Advises executive management on goals and objectives relating to business office operations; claims processing; district office needs and evaluation results; staffing; and organizational issues.


Prepares monthly reports on business office operations and new or continuing business office claims initiatives for presentation to executive staff and the NYSIF Board of Commissioners.


Meets directly with large policyholders to ensure their specific, individual needs are being met in a timely and consistent manner.


May lead special projects as authorized by executive management.







Promotion: One year of service as an Assistant Director Insurance Fund Field Services, Assistant Director Insurance Fund Underwriting, or Assistant Director Compensation Claims and Medical Administration; or two years of service as a Claims Services Representative 3, Insurance Premium Auditor 3, Policyholder Services Representative 3, or Underwriter 3.


Date:  9/15



NOTE: Classification Standards illustrate the nature, extent and scope of duties and responsibilities of the classes they describe. Standards cannot and do not include all of the work that might be appropriately performed by a class. The minimum qualifications above are those which were required for appointment at the time the Classification Standard was written. Please contact the Division of Staffing Services for current information on minimum qualification requirements for appointment or examination.