Occ. Code 6828510
CRIME VICTIMS SPECIALIST 1, GRADE 14
CRIME VICTIMS SPECIALIST 2, GRADE 18
CRIME VICTIMS SPECIALIST 3, GRADE 23
New York State Department of Civil Service
BRIEF DESCRIPTION OF CLASS SERIES
Crime Victims Specialists receive and process compensation claims filed by victims of criminal acts.at the Office of Victim Services and Division of State Police.
Crime Victims Specialist 1: entry level; reviews applications and related documents for completeness, gathers additional information, and prepares initial determinations for review by the Office of Victim Services.
Crime Victims Specialist 2: first-supervisory level; supervises a group of Crime Victims Specialists 1, reviews complex applications submitted by claimants, prepares statistical reports.
Crime Victims Specialist 3: second-supervisory level; plans, coordinates, and directs investigations, additional medical and application processing activities under higher level management.
Workers Compensation Examiners receive and process injured workers claims for benefits under the Workers Compensation Benefits, Disability Benefits, Volunteer Firefighters Benefits, Volunteer Ambulance Workers Benefits, and Volunteer Civil Defense Workers Benefits Laws and related rules and regulations.
Crime Victims Specialists 1
Evaluate compensation claims filed by victims of crime to determine whether compensation is payable.
· Examine claim to determine if all necessary documents have been submitted by the claimant.
· Review correspondence and discussions with police officers, detectives, district attorneys, clients attorneys, victim/witness agencies, doctors, hospitals,employees, insurance carriers, and funeral homes to gather data relevant to the claim.
· Contacts claimants and/or claimants attorney for personal interviews to obtain supplemental information. If personal interview cannot be arranged, request information in writing.
· Document by memo that a crime actually occurred and the claimant was an innocent victim of the crime.
· Compile data into a comprehensive report for review by the Crime Victims Board or higher-level Crime Victims Specialists.
· Issue an initial determination for those claims found to be administratively ineligible (e.g., no police report on file; or refusal by claimant to prosecute).
· Process requests for emergency awards.
· Conduct a preliminary review of the case and determine if payment award is warranted.
§ If payment is warranted, make a recommendation to the Crime Victims Board to award emergency payment.
§ If payment is not warranted, refer client to an appropriate social services or victim services aid office for further assistance.
· Evaluate the need for special services and make referrals.
· Determine if client may be in need of vocational or occupational rehabilitation.
· Refer clients to local service agencies for direct services not provided by the Office of Victim Services; these services include, but are not limited to, counseling services, shelter, lock replacement programs, and witness programs.
· Participate in outreach programs with the community.
· May speak to community groups, law enforcement agencies, or other organizations on the services and programs offered to victims by the Office of Victim Services.
Crime Victims Specialists 2
Provide direction and advice to Crime Victims Specialists 1 on complicated and/or unusual claims.
· Review and evaluate claims for completeness and accuracy.
· Instruct, orally and in writing, staff on changes in agency policies and procedures.
· Train subordinates in claims processing activities.
· Periodically review caseload with Crime Victims Specialists 1 to ensure that production standards are met.
· Personally process complex and/or unusual claims.
· Confer with Office of Victim Services management and Crime Victims Specialists 3 on complex claims.
· Confer with police, district attorneys, medical and dental consultants to resolve issues.
Crime Victims Specialists 3
Plan, coordinate, and direct investigations, additional medical and application processing activities.
· Direct the duties and functions of all subordinate Crime Victims Specialists and support staff.
· Assign claims to staff for processing.
· Review cases processed by Crime Victims Specialists 1 and 2 to assure proper and complete review.
· Develop and approve training programs for staff.
· Consult with staff on medical, dental or counseling bills regarding causal relationship and referrals to independent medical examiners.
· Provide direction and interpret statute, claims processing and eligibility questions of staff.
· Evaluate and render award/denial decisions on compensation claims.
· Access Workers Compensation and medical sites to verify health coverage, and prepare monthly reports for management.
· Speak to community groups, law enforcement agencies, or other organizations on the services and programs offered to victims by the Crime Victims Board.
Crime Victims Specialist 1
Open-Competitive: Four years of experience providing direct service to crime victims. Direct service is defined as those services which immediately respond to the emotional and physical needs (excluding medical care) of crime victims, such as crisis intervention, accompaniment to hospital for examination, hotline counseling, emergency food, clothing, transportation, and shelter; and processing applications to the Office of Victim Services.
Substitution: A bachelors degree in criminal justice, criminology, sociology, or public administration; or, associates degree in criminal justice, criminology, sociology, or public administration AND two years of experience described above.
Promotion: One year of service as a Crime Victims Specialist Trainee.
Crime Victims Specialist 2
Promotion: One year of permanent, competitive service as a Crime Victims Specialist 1.
Crime Victims Specialist 3
Promotion: One year of permanent, competitive service as a Crime Victims Specialist 2.
NOTE: Classification Standards illustrate the nature, extent and scope of duties and responsibilities of the classes they describe. Standards cannot and do not include all of the work that might be appropriately performed by a class. The minimum qualifications above are those that were required for appointment at the time the Classification Standard was written. Please contact the Division of Staffing Services for current information on minimum qualification requirements for appointment or examination.