Occ. Code 7918500


QUALITY CONTROL SUPERVISOR, GRADE 18                                  7918500



New York State Department of Civil Service


Classification Standard




Positions in this series manage quality control programs at the Correctional Industries facilities to ensure that all quality issues are identified, isolated, and corrected with minimal disruption to the manufacturing process.


Positions are classified only at the Department of Corrections and Community Supervision, in the Correctional Industries Division (Corcraft). 




          QUALITY CONTROL SUPERVISOR: in conjunction with the Industrial Superintendent, or equivalent, is responsible for all aspects of quality control at a facilitys industrial plant; develops a quality control master plan for the facility; inspects raw materials, sub-assemblies, and finished products using quality control testing and sampling procedures; and instructs inmates in methods of quality control and prepares them to become quality control inspectors.


INDUSTRIAL QUALITY CONTROL ANALYST: one-position class; establishes and manages the Quality Control Program at Correctional Industries facilities; plans new product lines; review and resolves product failures or complaints; prepares bid specifications; and oversees Quality Control Supervisors.




Industrial Superintendents plan and direct an extensive industries program at a State correctional facility.






In conjunction with the Industrial Superintendent, assists the Quality Control Analyst in developing a comprehensive quality control master plan for a facilitys industrial plant.


·       Develops proper specifications for the raw materials used in an industrial production unit and for final manufactured products, incorporating recommendations from the Quality Control Analyst.


·       Determines where essential checkpoint systems will be used in the production process.


·       Determines the frequency with which product inspection and costing techniques are used during the production process.


·       Develops and performs physical tests and may perform chemical analyses and other quality evaluations of the materials and products of the industrial plant.


As the Quality Control Supervisor of an industrial facility, directly supervises all functions pertaining to the Quality Control Program of the plant.


·       Directs the activities of inmate inspectors assigned to the Quality Control Program.


·       Inspects items deemed defective by inmate inspectors and determines whether the cause of the defect is human error or faulty machinery.


·       Rejects finished products for failure to meet quality control standards and initiates corrective actions to prevent repetition of problem.


·       Stops the production line if a product is consistently defective.


·       Recommends solutions for faulty production techniques to the Industrial Superintendent.


·       Informs the Quality Control Analyst of the status of the facilitys Quality Control program through periodic reports detailing activities, production problems, and actions taken to solve problems.


·       Maintains records of quality control proceedings, test results, and other quality control data.


Sends samples of raw materials, subassemblies, contracted parts, and finished products to the Quality Control Analyst for quality control testing that cannot be performed at the facility.


·       Reviews the quality control report from the Quality Control Analyst and takes appropriate action, which may include continuing production at the present quality level or recommending to the Industrial Superintendent that the materials be returned to the vendor.


·       Suggests to the Industrial Superintendent that vendors be changed if they regularly ship raw materials of inferior quality.


·       Proposes to the Industrial Superintendent that raw materials of inferior quality be used for other industrial contracts requiring less stringent material specifications.


·       Produces reports based on events at the facility documenting particular issues, as well as, preparing monthly reports as directed by the Quality Control Analyst.


Develops a curriculum for instructing inmates engaged in the Quality Control Program.


·       Instructs inmates in the theory of quality control systems that pertain to the industrial products manufactured at the facility.


·       Trains inmates in the most common inspection systems of a production line.


·       Teaches background theory and the practical application of the physical tests, chemical analyses, and other quality control evaluations performed at the facility.




Manages the Quality Control Program at Correctional Industries facilities and the Quality Control Laboratory.












Plan new product lines and manufacturing methods to improve product quality and decrease costs.






Monitors customer complaints to detect trends and anticipate quality problems; and implements corrective action. Ensures continuous customer satisfaction.

Compiles various reports for management regarding quality control problems encountered and their disposition.


Prepares reports for Executive review as required.


Plans the work of subordinates; sets performance expectations; and trains and evaluates their performance.






Promotion: one year of permanent competitive service as an Industrial Training Supervisor 2 or 3 (any parenthetic).




Promotion: one year of permanent competitive service as a Production Control Supervisor, Quality Control Supervisor, General Industrial Training Supervisor (various parenthetics), or Assistant Industrial Superintendent.


Date:  11/17


NOTE: Classification Standards illustrate the nature, extent and scope of duties and responsibilities of the classes they describe.  Standards cannot and do not include all the work that might be appropriately performed by a class.  The minimum qualifications above are those required for appointment at the time the Classification Standard was written.  Please contact the Division of Staffing Services for current information on minimum qualification requirements for appointment or examination.