Occ. Code 8106410

 

 

HOMELESS SERVICES REPRESENTATIVE 1, GRADE 18

8106410

HOMELESS SERVICES REPRESENTATIVE 2, GRADE 23

8106420

HOMELESS SERVICES REPRESENTATIVE 3, M-2

8106430

HOMELESS SERVICES REPRESENTATIVE 4, M-3

8106441

HOMELESS SERVICES REPRESENTATIVE 5, M-4

8106450

 

New York State Department of Civil Service

 

Classification Standard

 

 

BRIEF DESCRIPTION OF CLASS SERIES 

 

 Homeless Services Representatives develop, implement, and enforce regulations governing the operation of facilities for the homeless.  These positions exist only in the Office of Temporary and Disability Assistance (OTDA).  

 

DISTINGUISHING CHARACTERISITICS   

 

HOMELESS SERVICES REPRESENTATIVE 1:  full performance level; develops, implements, and enforces regulations governing operation of facilities for the homeless.

 

HOMELESS SERVICES REPRESENTATIVE 2:  first supervisory level; oversees Homeless Services Representatives 1 and clerical support staff in the conduct of shelter inspections and associated program activities.

 

HOMELESS SERVICES REPRESENTATIVE 3:   second supervisory level; supervises a unit engaged in various program activities for shelters in an assigned geographic area.  

 

HOMELESS SERVICES REPRESENTATIVE 4: managerial level; supervises Homeless Services Representatives 3 and staff to manage and direct the day-to-day activities of the Division of Shelter Oversight and Compliance’s New York City (NYC) Office.

 

HOMELESS SERVICES REPRESENTATIVE 5:  managerial level; oversees the overall activities of the shelter inspection program within the Division of Shelter Oversight and Compliance.

 


 

RELATED CLASSES

 

          Temporary Assistance Specialists review, monitor and provide technical assistance to local districts providing public assistance benefits under State and federal law, rules and regulations.

 

           Housing Specialists oversee the development and implementation of housing projects for homeless and low-income adults and families, and ensure compliance with all aspects of the contracts after facilities are operational. 

 

ILLUSTRATIVE DUTIES

 

HOMELESS SERVICES REPRESENTATIVE 1 

 

Reviews operational plans, certification applications, inspection reports, facility case files and records of family shelters; conducts entrance interviews with facilities directors; and interviews facility staff and residents to determine adequacy of care, staffing ratios, and type and quality of services.

 

Prepares written reports documenting violations and detailing the findings of inspections, including recommendations for corrective action to remedy deficiencies.

 

Investigates complaints brought against facilities and prepares summary of investigations for supervisory review and recommends corrective actions.

 

Provides technical assistance to facility operators on complying with appropriate standards and service improvements; and tours key areas of new shelters, pointing out deficiencies and making suggestions for improving the physical plant.

 

Collects and analyzes data for internal and external program evaluations; develops recommendations for long-range plans and policy improvements; and coordinates placements of homeless persons from shelters into permanent housing.

 

Develops, under guidance from information technology staff, automated systems for managing reports and collecting, testing and evaluating data.

 

HOMELESS SERVICES REPRESENTATIVE 2

 

Provides overall guidance and direction to subordinate staff in the conduct of inspections of facilities providing shelter to homeless persons; sets priorities; and provides interpretation of standards and the application of those standards to the inspection process.

 

Personally conducts inspections and reviews of facilities with difficult issues; interviews facility staff and residents to determine adequacy and quality of services, staffing ratios; prepares reports of inspections and recommends corrective action; and conducts follow-up inspections. 

 

Provides facility operators with interpretations of rules, regulations and standards; and advises them on methods to meet requirements.

 

Directs or may personally conduct investigation of complaints; determines validity of the complaints; takes necessary steps to correct situations, including administrative actions; coordinates plans with the local district having jurisdiction; and meets with legal staff to discuss non-compliance issues.

 

Provides higher level staff with advice and consultation on technical policy and operational issues related to operations of family shelters, and recommends changes where policies are detrimental to facility operation.

 

Provides supervisor with up-to-date status reports on all outstanding inspections and administrative actions.

 

Conducts special studies on administrative effectiveness; and collects and reviews data on homeless persons in the assigned statistical area.

 

Reviews and evaluates operating plans of shelter operators; and maintains a variety of reports on program activities.

 

HOMELESS SERVICES REPRESENTATIVE 3  

 

Provides policy and procedural advice on conducting inspections; and reviews inspection reports and all completed staff work.

 

Works closely with higher level management in developing and implementing policies, rules, regulations and procedures concerning homeless shelter regulation.

 

Directs provision of technical assistance to providers of shelters on operation and management issues.

 

Implements office policy and procedures on inspections of shelters; and advises staff on appropriate methods of inspections.

 

Reviews existing and proposed legislation impacting programs for which the Division of Shelter Oversight and Compliance is responsible, and recommends changes.

 

Directs the most difficult and sensitive inspections and investigations; reviews all related inspection reports; and prepares administrative directives.

 

Works closely with legal staff and local districts for the assigned geographical area; and responds to issues and questions on policy and technical assistance.

 

Works closely with colleagues having responsibility for other geographic areas to ensure consistency in conducting inspections and investigating complaints.

 

Prepares reports for agency, gubernatorial and legislative staff on homeless shelter service issues and programs.

 

HOMELESS SERVICES REPRESENTATIVE 4

 

Manages and directs the day-to-day activities of the Division of Shelter Oversight and Compliance’s NYC Office including all inspection and quality assurance activities for New York City (NYC) certified and uncertified shelters in NYC.

 

Conducts high level discussions with NYC officials regarding shelter capacity, pending shelter certification requests, services for specific populations, additional needs, and other essential issues.

 

Develops protocols for reviewing inspections/inspection reports of uncertified shelters submitted by the NYC Department of Homeless Services (DHS); develops review instruments and tools; puts quality assurance and follow-up mechanisms in place; creates procedures for direct inspections of uncertified shelters, when necessary. Monitors OTDA and DHS compliance with these protocols.

 

Develops and maintains appropriate data collection systems regarding inspection planning, completion, and findings to track inspections of uncertified shelters.

 

Tracks NYC’s compliance with the Corrective Action Plan for city-wide shelter improvement.

 

Manages the review and approval of rates for all shelters being paid for with public funds.

 

Develops policies and procedures for, and implements new regulations as they apply to homeless shelters and ensures compliance with such.

 

Supervises the certification process for adult and Tier II family shelters, ensuring that all regulations are adhered to and that shelters are certified on a timely basis.

 

Establishes standards and workflow for inspectors and other staff, with direction from the Division management.

 

Identifies policy and programmatic changes needed to address emerging trends in homelessness; consults with Division management; ensures that the changes are appropriately implemented.

 

Monitors staff compliance with OTDA’s personnel policies, such as time and attendance, use of Agency property, etc.  

 

HOMELESS SERVICES REPRESENTATIVE 5

 

Manages and directs the day-to-day activities of the shelter inspection program within the Division of Shelter Oversight and Compliance; establishes operating policies and procedures; sets performance standards; interprets policy, rules, regulations; and controls workflow to ensure that all activities are carried out in a timely manner.

 

Establishes inspection policies and procedures for facilities; trains staff in conducting inspections and in all types of qualifying services and operating plans; and interprets policy regarding evaluation, review and approval of inspections.

 

Defines new program changes in response to new initiatives.

 

Recommends policy changes to existing programs.

 

Directs technical assistance to operators and potential operators of facilities for homeless persons and to local social services districts.

 

MINIMUM QUALIFICATIONS   

 

          HOMELESS SERVICES REPRESENTATIVE 1

 

Open-Competitive: Bachelor’s or higher degree and completion of a two-year traineeship; OR bachelor’s or higher degree AND two years of experience in the planning, development, management, or provision of programs that provide care and services to adults, children, and/or families in need of assistance including child care, foster care, adult residential care, or child and adult protective care. One year of the two years MUST have included experience in one, or a combination of the two areas below:

 

Either A. experience in the supervision, monitoring, or investigation of residential facilities to ensure compliance with applicable regulations;

 

Or B. experience in the development and administration of activities related to homeless programs or residential facilities for low-income families and individuals.

 

          HOMELESS SERVICES REPRESENTATIVE 2

 

Promotion:   one year of permanent competitive service as a Homeless Services Representative 1.

 

          HOMELESS SERVICES REPRESENTATIVE 3 

 

Promotion:   one year of permanent competitive service as a Homeless Services Representative 2. 

 

         

          HOMELESS SERVICES REPRESENTATIVE 4

 

Promotion:   one year of permanent competitive service as a Homeless Services Representative 3.

 

 

HOMELESS SERVICES REPRESENTATIVE 5 

 

Promotion: one year of permanent competitive service as a Homeless Services Representative 4 OR two years of permanent competitive service as a Homeless Services Representative 3.

 

Rev: 2/19

 

 

NOTE: Classification Standards illustrate the nature, extent and scope of duties and responsibilities of the classes they describe. Standards cannot and do not include all of the work that might be appropriately performed by a class. The minimum qualifications above are those which were required for appointment at the time the Classification Standard was written. Please contact the Division of Staffing Services for current information on minimum qualification requirements for appointment or examination.