Occ. Code 8118100
CHILD SUPPORT SPECIALIST 1, GRADE 18
New York State Department of Civil Service
Child Support Specialists 1 review, analyze, monitor and communicate with local district child support enforcement operations, encourage optimal systems utilization, and provide technical assistance to improve program performance. Incumbents research, analyze and draft program and system materials to accommodate legislative and other changes to the program and systems and draft other written materials in response to constituent contact. Incumbents also draft requests for proposals and contracts and conduct contract monitoring and review and determine contractor performance in compliance with contracts.
Child Support Specialists 1 are classified only in the Office of Temporary and Disability Assistance.
CHILD SUPPORT SPECIALIST 1: entry level for the series; provides technical assistance to local district staff on moderately complex cases or requests.
Child Support Specialist 2 is the full performance level; supervises two or more Child Support Specialists 1; provides technical assistance to local district staff on more complex cases or requests.
Assists local district staff to increase the numbers of paternity and support orders and the level of child support collected by implementing and using a variety of establishment, enforcement and collection processes.
Provides technical assistance to local district child support enforcement units by interpreting both federal and State statutes, rules and regulations, management reports, program and systems requirements, so that the local district staff can carry out the child support program as required.
May assist in the development, testing and implementation of the Child Support Management System (CSMS) and the Automated State Support Enforcement and Tracking System (ASSET$) with OTDAs Division of Information Technology (DIT).
May conduct system reviews of the operations of local district child support enforcement units to determine if they are operating in accordance with established policies and procedures.
May provide technical assistance to local district child support staff in the use of the automated systems.
Interacts with other OTDA staff, other State and federal agencies, and local district staff, including commissioners, to discuss mutual program concerns and to implement processes and procedures related to child support enforcement.
Responds to written and telephone inquiries for information on various Child Support programs, procedures, rules, regulations, and requirements.
· Reviews local district action on individual cases with involved staff.
· Responds to attorneys, community based agencies, clients, respondents, legislators, other states, local districts, and other interested persons about the program and specific cases.
· Responds verbally or prepares written responses for final approval.
· Prepares narrative and statistical reports on specific programs or operations to enable assessment of both compliance with State and federal program requirements and of CSMS/ASSET$ utilization.
Researches, records and coordinates all legal documentation to support cases transmitted from other states to local districts and courts in New York State.
Develops and amends policy publications.
Conducts contract management.
NOTE: Classification Standards illustrate the nature, extent and scope of duties and responsibilities of the classes they describe. Standards cannot and do not include all of the work that might be appropriately performed by a class. The minimum qualifications above are those which were required for appointment at the time the Classification Standard was written. Please contact the Division of Staffing Services for current information on minimum qualification requirements for appointment or examination.