Occ. Code 8126100








New York State Department of Civil Service


Classification Standard





          Positions in this series perform a variety of activities involved in carrying out anti-discrimination programs and equal opportunity programs in the areas of employment, housing, credit, places of public accommodations, and non-sectarian educational institutions.  Positions also train and educate the public on the New York State Human Rights Law, the remedies it provides, and the activities of the Division of Human Rights.  These positions exist only in the New York State Division of Human Rights. 




          HUMAN RIGHTS SPECIALIST 1: full performance level; under direction of a Human Rights Specialist 2, investigates complaints of discrimination; attempts conciliation; and educates the public on the Human Rights Law and the agencys services.


          HUMAN RIGHTS SPECIALIST 2: first supervisory level; supervise a staff of Human Rights Specialists 1; investigates complex and sensitive cases; attempts conciliation; and performs public outreach activities.




          Human Rights Regional Directors 1 and 2 manage the operation of a Regional Office.  They oversee regional staff; plan, direct, and coordinate the regional activities involved in investigating cases filed at the regional level; and implement and/or carry out anti-discrimination educational and/or outreach activities within their region. 


          Hearing Officers (Division of Human Rights) conduct formal public hearings in cases involving the perceived violation of civil rights when the Agency finds probable cause.






Inform complainants, respondents, and witnesses of their rights and responsibilities under the Human Rights Law.


Develop investigative plans, conduct investigations, prepare investigative reports, and make recommendations on final determinations of cases.


Interview complainants, preparing formal complaints for notarization and signature, and serving complaints.


Determine strategy, tactics, and applicable case law with relevant supervisors.


Contact complainants, respondents, witnesses, and other parties to obtain facts to support or refute allegations, and conducting two party conferences and/or making site visits.


Examine employment records, directories, credit ratings, correspondence, and other documentation relevant to investigations, and maintaining documentation of the process in the Case Tracking System (CTS).


Engage parties of a complaint in mediation or conciliation.


Analyze information gathered by investigation and preparing comprehensive reports of findings and recommendations.


Document cases in the computer system.


Assist in the development, analysis, implementation, and evaluation of both short and long range program objectives.


Respond to requests for assistance from NYS Human Rights Advisory Councils, local human rights agencies, community groups, and potential respondents.


Develop internship programs and supervise interns.


Promote community relations among diverse groups of individuals; including working with advisory councils, local outreach agencies, and other groups to provide technical assistance or training on the Human Rights Law, and address community groups, organizations, and workshops to foster positive community relationships.


May serve as front line troubleshooter and liaison for the Divisions case tracking system.





Supervise a staff of Human Rights Specialists 1 engaged in carrying out anti-discrimination and equal opportunity programs in the areas of employment, housing, credit, places of public accommodations, and non-sectarian educational institutions.

Research and act as a resource on the New York State Human Rights Law and its application.


Receive cases from the Regional Director and, together with the Human Rights Specialist 1, determine strategy, tactics and appropriate case law to be utilized in the investigation of complaint at the time of assignment.


Review case files for completeness, accuracy, and probative value.  Process recommended determinations based on the content of the file to the Regional Director.


Monitor the case tracking system to ensure that investigative standards are being met, and develops corrective action plans for case processing problems that surface.


Investigate more difficult and sensitive cases and attempt to assist parties in reaching acceptable solutions to such complaints.


Draft comprehensive reports on investigative findings, including recommendations for disposition of cases.


Conduct outreach and other educational activities, as requested by the Commissioner or the Regional Director such as: give speeches, conduct workshops, and make, public appearances to foster better understanding of agency services; coordinate the distribution of appropriate outreach materials, and distribute and collect Requests for Literature.






Open Competitive and Non-competitive: three years professional experience in planning, developing, implementing, or enforcing a human rights or civil rights program; investigating human rights or civil rights complaints; or experience as a human resources management practitioner, which must have included conducting discrimination or labor relations investigations.  Substitutions: a bachelors degree may substitute for one year of the required professional experience; a masters degree in criminal justice, human resources management, business administration, or public administration may substitute for two years of the required professional experience; and a law degree (JD of LLB) may substitute for three years of the required professional experience.





Promotion:  one year of permanent competitive service as a Human Rights Specialist 1, Human Rights Specialist 1 (Chinese Language), or Human Rights Specialist 1 (Spanish Language).





Rev:  1/18





NOTE: Classification Standards illustrate the nature, extent, and scope of duties and responsibilities of the classes they describe.  Standards cannot and do not include all of the work that might appropriately be performed by a class.  The minimum qualifications above are those which were required for appointment at the time the Classification Standard was written.  Please contact the Division of Staffing Services for current information on minimum qualification requirements for appointment or examination.