INTENSIVE CASE MANAGER, GRADE 22
COORDINATOR INTENSIVE CASE MANAGEMENT SERVICES, GRADE 25
New York State Department of Civil Service
Intensive Case Managers provide care and services in the community to targeted clients with severe and persistent mental illness. They link, coordinate, purchase and provide psychiatric as well as other services and supports, some of which are non-traditional, to a caseload of culturally diverse clients on a 24-hour-a-day, on-call basis. Intensive Case Managers and Coordinators Intensive Case Management Services are classified in the Office of Mental Health at various locations throughout the State.
INTENSIVE CASE MANAGER: provides intensive case management services to individuals with a mental illness.
COORDINATOR INTENSIVE CASE MANAGEMENT SERVICES: under general supervision, assigns cases and management of fiscal records to staff; supervises Intensive Case Managers.
Assisted Outpatient Treatment Compliance Specialists ensure implementation of Kendras Law within the large and complex mental health system. In addition, they consult with other providers to ensure that the program is appropriately operating for the benefit of the individual, the Office of Mental Health and the general public.
Community Mental Health Nurses are registered nurses that work as a member of a treatment team to provide a total therapy program to a caseload of community-based recipients. They are characterized by a wide range of community relationships within the health care community.
INTENSIVE CASE MANAGER: under the supervision of a Coordinator Intensive Case Management Services, identifies persons in need of services; assesses clients to identify strengths and skill deficits, and determines goals and resources needed; coordinates and integrates treatment plans with service providers and aggressively advocates for clients in obtaining existing services, and developing needed but unavailable services; provides services directly to prevent or resolve crises and unneeded hospitalizations; assists clients in making appointments with service providers if needed; assists families in working with clients to implement plans; educates clients in the use of medication, fiscal resources and use of community services; monitors client progress and assures maintenance of records; updates records as needed; develops directories of resources available; works with landlord, neighbors, employers and others to dispel myths about mental illness and assures them of 24-hour assistance if needed; and advises the police and emergency rooms in the community about people enrolled in the program.
COORDINATOR INTENSIVE CASE MANAGEMENT SERVICES: under general supervision of facility directors, and various county mental health commissions, plans, organizes, and controls service delivery of subordinates; recruits staff as needed; supervises and evaluates lower level staff in the provision of services; coordinates services with other community providers; evaluates program effectiveness; and handles the public relations aspects of the programs, meeting with community groups, planning boards, residential program operators, etc., to facilitate placement of individuals.
INTENSIVE CASE MANAGER
A Bachelors Degree in one of the following fields: audiology, child and family studies, communication disorders, community mental health, counseling, education, nursing, occupational therapy, physical therapy, psychology, recreation, recreation therapy, rehabilitation, social work, sociology, or language pathology; OR NYS certification as a teacher, for which a Bachelors or Masters Degree is required; OR NYS licensure, and current registration as an RN and a Bachelors Degree;
AND 4 years of experience in
A. Providing direct services to persons at least 50% of whom have been diagnosed with mental disabilities OR
B. Linking persons at least 50% of whom have been diagnosed with mental disabilities to a broad range of services essential to successfully living in a community setting.
One year of the four years of experience must have included working with individuals at least 50% of whom have been diagnosed with mental illness.
COORDINATOR INTENSIVE CASE MANAGEMENT SERVICES
One year of experience as an Intensive Case Manager, and a Masters Degree in one of the following fields: audiology, child and family studies, communication disorders, community mental health, counseling, education, nursing, occupational therapy, physical therapy, psychology, recreation, recreation therapy, rehabilitation, social work, sociology, speech or language pathology.
NOTE: Classification Standards illustrate the nature, extent and scope of duties and responsibilities of the classes they describe. Standards cannot and do not include all of the work that might be appropriately performed by a class. The minimum qualifications above are those which were required for appointment at the time the Classification Standard was written. Please contact the Division of Staffing Services for current information on minimum qualification requirements for appointment or examination.