CHILDREN AND FAMILY SERVICES SPECIALIST 1, GRADE 18
CHILDREN AND FAMILY SERVICES SPECIALIST 2, GRADE 23
CHILDREN AND FAMILY SERVICES SPECIALIST 3, GRADE 27
New York State Department of Civil Service
Positions in this title series administer service programs offering assistance to children and families in need. Under the supervision of a higher-level specialist, incumbents provide information and referral services in Foster Care, Preventive Service, Child Protective Services, Early Childhood Services, Adoption Services, Teenage Pregnancy Programming, Domestic Violence Services, Prevention Services, Rehabilitative Services, or Refugee and Entrant Assistance Programs. Found only in the Office of Children and Family Services, incumbents also provide technical assistance to local departments of social services, county youth bureaus, Office of Children and Family Services residential care facilities for court referred youth, field-based agency staff, and a variety of public and private agencies. Positions review legal requirements, professional standards and staffing for organizations in addition to observing their delivery of services.
CHILDREN AND FAMILY SERVICES SPECIALIST 1: full performance level; assist in the development, implementation, and administration of New York States services to children, adults, and families or operates in a centralized system or field-based structure recommending policy, program planning, operating and monitoring programs and providing oversight and technical assistance to a number of local support groups, organizations, and facilities.
CHILDREN AND FAMILY SERVICES SPECIALIST 2: advanced performance level/team leader; responsible for a number of programmatic activities related to services supervised, monitored, evaluated, or directed by the agency; provide technical assistance to local providers regarding Statewide OCFS programs.
CHILDREN AND FAMILY SERVICES SPECIALIST 3: supervisory unit head; supervises groups of specialists and is responsible for independently pursuing, planning, demonstrating, implementing various rate-setting and researching projects.
Children and Family Services Managers develop, monitor, and evaluate statewide programs. In addition, positions offer technical assistance to agency Bureaus, and not-for-profit organizations.
Youth Counselors are responsible for the supervision, evaluation, mentoring, and case management of juvenile and youthful offenders, juvenile delinquents, or other trouble-prone youth referred to OCFS. Incumbents frequently communicate face-to-face with the youth and the youths family.
Support programs and related social services.
· Monitor and provide technical assistance to local social services districts regarding legal requirements in the assigned program area.
· Monitor and provide technical assistance to county youth bureaus for compliance with State and federal guidelines including appropriateness of sites and adherence to program standards for fiscal requirements, staffing, procedures, and fiscal reporting.
· Conduct research and develop reports on program selection criteria for placement of court referred children to youth facilities and to aftercare services.
· Coordinate access to program services.
· Compile data on program effectiveness.
Assist in the development, implementation, and administration of New York States services to children, adults, and families.
· Assist with centralized policy, planning, and program operations oversight settings, and in field-based structure.
· Provide oversight and technical assistance to local departments of social services, county youth bureaus, residential care facilities for court-referred youth, field-based agency staff, and a variety of public and private agencies, regarding legal requirements and professional standards for the organization or the staffing and delivery of services.
· Provide guidance and technical assistance to regional office staff to interpret and use performance data to advance child welfare outcomes of safety, permanency, and well-being.
May perform all of the same duties and functions as a Children and Family Services Specialist 1.
Oversee the design and implementation of the Consolidated Services Plan process for local social services districts.
· Lead the evaluation of the planning process and recommend changes to increase the responsiveness of local districts to agency policies.
· Participate in the drafting of the State plan which provides Statewide direction and policy.
· Design and evaluate monitory capabilities for local social services districts.
Provide technical assistance to public and private authorized agencies and local social services districts for information relating to laws and regulations pertaining to agency programs, financial reimbursement, or specific legislated situations.
· Serve on task forces and work groups relating to individual service programs in order to develop policy statements on specific issues, legislative proposals, or problems.
· Supervise and monitor local district utilization review efforts.
· Support and coordinate inter-agency program development, conversion, and service delivery.
· Plan, design, and conduct training sessions for local social services districts and provider agencies relating to services.
Provide oversight for all service programs.
· Conduct and supervise investigations of child protective services within public foster care agencies.
· Supervise and monitor local district utilization review efforts.
· Direct the supervision and licensing of foster care, day care, and family day care programs.
· Assure that licensing and application procedures are properly implemented, processed, and tracked.
· Direct subordinate staff in the regional review of residential treatment facilities applicants.
Develop Requests for Proposals (RFPs) in response to legislative program initiatives for the implementation of demonstration projects in teenage pregnancy, domestic violence, child protective services, or preventive services.
· Review grant proposals for purchase of service contracts and recommend approval as appropriate.
· Monitor and evaluate provider performance for services purchased.
· Review, rate, and prepare substantive comments on proposals submitted to the agency for research and development projects or training projects.
· Design formats for computer-generated reports.
· Develop management plans and coordinates implementation of funded projects through monitoring, technical assistance, review of monthly reports, on-site visits, and final review of project activities and evaluations.
Provide technical assistance and quality assurance (through audits) to the Protective Services for Adults (PSA) units and Family Type Home for Adults (FTHA) program providers.
· Provide technical assistance in assigned counties, including responding to questions, facilitating and participating in periodic meetings with local Adult Services/PSA unites and cross-systems agencies/providers.
· Conduct voluntary case reviews requested by local Adult Services/PSA units as a means of assisting the districts compliance with regulations.
· Encourage local units to promote awareness of PSA, conduct periodic formal PSA case reviews of local Adult Services/PSA units, facilitate regional PSA-related training, and assist the Office of Quality and Control staff with local audits.
· Respond to inquiries from local FTHA coordinators, assist in coordination of enforcement action for FTHAs, and participate in training of local FHTA coordinators.
May supervise subordinate staff.
· Provide supervision, guidance, and oversight to subordinate staff, and intervene and resolve problems as necessary.
· Determine and oversee staff assignments.
· Approve leave and track time and attendance.
· Review, monitor, and evaluate staff performance.
· Complete performance evaluations.
· Identify training needs and arrange for provision of training.
· Manage and direct program activities by setting priorities and deadlines.
May perform all of the same duties and functions as a Children and Family Services Specialist 2.
Responsible for applying in-depth knowledge of laws and regulations governing agency programs to the oversight of the continuing development and monitoring of the local district and agency programs and ensuring that procedures, policies, and information sharing address State and federal requirements.
· Coordinate the development of requirements for the information technology systems supporting case management and other information technology applications that provide local districts and agency users with program specific information sharing and business tools.
· Develop schedules and program requirements for ongoing production and testing of program business systems.
· Schedule and assign work to subordinate members of the development teams while developing performance evaluation assessments to provide evaluation and guidance.
· Develop training plans for individual and team skills development by presenting oral presentations and technical assistance to the user community, team members, technical staff, and management.
· Perform ongoing quality assurance and auditing of the work of assigned units.
· Provide program and procedural knowledge in the negotiation of contractor requirements and the development of funding plans with State and Federal officials.
Overall supervision and guidance of Unit activities and staff.
· Provide guidance and oversight to staff.
· Provide orientation of all new support staff, and ensure all staff have necessary tools to perform routine assignments.
· Assume leadership responsibilities in the absence of higher level management.
Provide administrative leadership for a unit or program by managing various fiscal, personnel, policy/procedure development, information and communication systems and other administrative functions.
· Oversee program-specific administrative tasks as necessary.
· Approve program budget request.
· Approve personnel/staffing materials and selection of staff.
· Set priorities and negotiate for resources.
· Manage and direct program activities.
· Manage organizational development, change processes, or specific long-term projects.
· Respond to emergent issues and requests for information.
Develop standards for program evaluation and strategies for problem resolution.
· Coordinate or manage staffs who oversee grants, contracts and the grant and contracting process for a program area.
· May be assigned as a management level liaison with other local, State and federal governmental entities and with field units for program, project, or policy areas.
· Provide policy interpretation and ensure uniform application.
Open Competitive: a Bachelors Degree and two years of qualifying experience in providing services to children and their families, or a Masters Degree and one year of qualifying experience, or a Masters Degree in Social Work.
Promotion: one year of permanent competitive service as a Children and Family Services Specialist 1, Children and Family Services Specialist 1, Child Protective Services Specialist 2, Youth Counselor, Licensed Master Social Worker 2, Management Specialist 1 (Children and Family Services), or Youth Counselor 2.
Promotion: one year of permanent competitive service as a Children and Family Services Specialist 2, Adoption Specialist, Associate Psychologist, Management Specialist 2 (Children and Family Services), Child Protective Services Specialist 3, Children and Family Services Manager 1, Psychologist 2, or Youth Counselor 3.
NOTE: Classification Standards illustrate the nature, extent and scope of duties and responsibilities of the classes they describe. Standards cannot and do not include all of the work that might be appropriately performed by a class. The minimum qualifications above are those which were required for appointment at the time the Classification Standard was written. Please contact the Division of Staffing Services for current information on minimum qualification requirements for appointment or examination.
CHILDREN AND FAMILY SERVICES SPECIALIST 1 (MINORITY GROUP): full performance level; assist in the development, implementation and administration of New York State's services to children, adults, and families, both in centralized policy, planning, and program operations oversight settings, and in field-based structure, with particular focus on individuals in protected classes.
Open Competitive: A Bachelors Degree and two years of qualifying experience in providing services to children and their families, or a Masters Degree and one year of qualifying experience, or a Masters Degree in Social Work; and one year of a close cultural association or work association requiring advocacy for or interaction with Native American, Asian, African-American or Hispanic public assistance recipients; OR completion of 24 semester credit hours in Native American, Asian, African-American or Hispanic studies.