Occ. Code 8160100

 

 

 

IMMIGRANT COMMUNITY SPECIALIST 1, GRADE 18

8160100

IMMIGRANT COMMUNITY SPECIALIST 2, GRADE 23

8160200

IMMIGRANT COMMUNITY SPECIALIST 3, GRADE 27

8160300

 

 

New York State Department of Civil Service

 

Classification Standard

 

 

BRIEF DESCRIPTION OF CLASS SERIES

 

Immigrant Community Specialists provide information to eligible immigrants in applying for citizenship and accessing social services.

 

The positions are classified only in the Office for New Americans within the Department of State (DOS) and are in the non-competitive jurisdictional class.

 

RELATED CLASSES

 

Immigrant Workers Specialists conduct outreach services to immigrant workers to ensure that Department of Labor programs and services are accessible and responsive to their needs.

 

Community Interpretation Program Specialists provide information about temporary assistance programs and services and ensure that language translation and culturally sensitive programs are available to immigrants and non-English speaking individuals and groups. 

 

DISTINGUISHING CHARACTERISTICS

 

IMMIGRANT COMMUNITY SPECIALIST 1: full performance level; assist immigrant community groups in providing information and referral to services.

 

IMMIGRANT COMMUNITY SPECIALIST 2: supervise and coordinate outreach activities to immigrant communities; may supervise lower level staff.

 

            IMMIGRANT COMMUNITY SPECIALIST 3: bureau manager; direct and administer the immigrant services program; develop and implement new initiatives.

 


ILLUSTRATIVE DUTIES

 

IMMIGRANT COMMUNITY SPECIALIST 1

 

·         Provide information and referral on immigration issues including U.S. citizenship and temporary assistance programs and services.

·         Assist with planning for workshops throughout the State to promote and encourage U.S. citizenship.

·         Gather information from immigrant communities and translate information for distribution to such groups.

·         Research community needs and work with partner community organizations to address those needs.

·         Assist with ombudsman services for resolution of problems and issues; and follow up with appropriate State, federal and local agencies; assist in publication of advisory and informational materials.

·         Develop constructive relationships with various immigrant communities; maintain current knowledge of community concerns, events, and cultural issues.

·         Research and prepare written materials.

 

IMMIGRANT COMMUNITY SPECIALIST 2

 

·         Coordinate immigration workshops to promote citizenship and identify and address immigrants needs.

·         Promote participation in U.S. citizenship programs; plan workshops to share information on citizenship and programs such as housing, health care and consumer protection.

·         Provide outreach and ombudsman services to identify and resolve problems; respond to letters and calls regarding immigrant issues; follow up with appropriate federal, State and local agencies and private providers of services.

·         Prepare and translate media advisories for various immigrant groups.

·         Keep informed of events and issues affecting immigrant communities and represent the agency at community events and meetings.

·         Develop cooperative and constructive working relationship with government, non-profit and private agencies concerned with immigrant issues and needs.

·         Prepare various reports on community concerns.

·         May supervise professional and support staff.

 

IMMIGRANT COMMUNITY SPECIALIST 3

 

·         Provide overall control and direction of the Office of New Americans.

·         Oversee the States Citizenship Initiative and the New York Immigration Hotline.

·         Respond to requests for information from new Americans, service providers, public officials, and the general public.

·         Establish appropriate procedures to ensure that accurate, timely information is available to the public.

 

MINIMUM QUALIFICATIONS

 

IMMIGRANT COMMUNITY SPECIALIST 1

 

Six years of experience in providing assistance to or helping constituents, clients or citizens understand and participate in public and private programs, one year of which must have been in human services and/or the attainment of United States citizenship.  Fluency in speaking, reading, writing and oral comprehension of an appropriate language is required. Candidates must be able to communicate at a native level of fluency and demonstrate an awareness of and sensitivity to cultural issues and nuances. A bachelors degree may substitute for four years of the required experience.  A masters degree may substitute for five years of the required experience. 

 

IMMIGRANT COMMUNITY SPECIALIST 2

 

Eight years of experience in providing assistance to or helping constituents, clients or citizens understand and participate in public and private programs, two years of which must have been in human services or the attainment of United States citizenship.  Fluency in speaking, reading, writing and oral comprehension of an appropriate language is required. Candidates must be able to communicate at a native level of fluency and demonstrate an awareness of and sensitivity to cultural issues and nuances. A bachelors degree may substitute for four years of the required experience.  A Masters degree may substitute for five years of the required experience. 

 

IMMIGRANT COMMUNITY SPECIALIST 3

 

Ten years of experience providing assistance, direction or support to constituents, clients or residents to understand and participate in publicly supported social assistance or legal aid programs.  Experience must include four years of full-time program management experience.   A bachelors degree in a human services, social services, management, administration, or closely related subject area may  substitute for four years of the non-managerial experience. A masters degree may  substitute for five years of the non-managerial experience.

 

 

 

Date:  3/13

 

NOTE: Classification Standards illustrate the nature, extent and scope of duties and responsibilities of the classes they describe. Standards cannot and do not include all of the work that might be appropriately performed by a class. The minimum qualifications above are those which were required for appointment at the time the Classification Standard was written. Please contact the Division of Staffing Services for current information on minimum qualification requirements for appointment or examination.