Occ. Code 8270400


coordinator of family services, m-1


New York State Department of Civil Service


Classification Standard




            The one position in this title is responsible for overseeing the Family Reunion and Family Visiting Programs administered by the Department of Correctional Services (DOCS).  The incumbent of this position assists in the development and implementation of facility visiting room standards and monitors facility adherence to all related DOCS policies and directives.  The incumbent also acts as liaison between community resources, facility administrators, and inmates families and advocates; and oversees family reunion activities, ensuring consistency among all Statewide Family Reunion Programs.


This position is classified at DOCS Main Office.  Incumbents at DOCS assist in the total care and confinement of inmates sentenced to the custody of the Department, and as such perform various duties and functions in conjunction with the overall operation of a facility and/or location to which they are assigned.




coordinator of family services:  one position class; oversees all Family Reunion and Family Visiting Programs administered by DOCS.




The Children and Family Services Ministerial Program Coordinators develop agency policy and coordinate upstate and downstate religious and faith based services to youth placed in care of the agency in residential and day programs.  


Ministerial Program Coordinators develop agency policy and coordinates upstate and downstate religious and faith based services to inmates in correctional facilities.




Assist in the development and implementation of facility visiting room standards for operation and monitor facility adherence.


·        Utilize knowledge obtained through on-site visits to facilities and recommendations provided in task force report.


·        Develop uniform procedures, guidelines, and standards for all visiting rooms and visiting centers.


·        Perform initial on-site visits to facilities to provide necessary explanations to staff, survey the status of facility compliance, and discuss any problems which are occurring.


·        Serve as the Director of Ministerial, Family, and Volunteer Services representative in interacting with facility staff up through the Deputy Superintendent level (Program Services and Security) to resolve problems relating to the visiting room/visiting center standards for operation.


·        Coordinate necessary activities to assist in resolving problems which cross division lines between Program Services and Security Services.


·        Keep the Director fully informed relative to any major problems which may be occurring, allowing for appropriate and timely intervention at the Directors level where necessary.


Provide a central administrative liaison for existing and planned for facility childrens centers associated with the inmate visiting program, establishing and maintaining contact with facility staff, inmate workers, and local community volunteers resource people.


·         Perform on-site visits to facilities to monitor visiting rooms/visiting centers and to analyze the types of programs being provided, the effectiveness of the programs, and the types of enhancements which are needed to increase the effectiveness of the programs.


·         Based upon the analysis of existing facility family programs, develop recommendations for the Director concerning needed improvements in the programs and recommendations for standards, policies, and guidelines to govern day care activities.


·         Meet with facility staff and inmate workers involved with running visitor centers activities to explain standards, policies, and guidelines relating to the program.


·         Recruit community support for the visitor centers programs, such as attempting to recruit volunteers to assist in staffing programs.


·         Provide direction to the facilities in how to recruit community support for the programs, such as through religious obligations.


Oversee Family Reunion activities, especially in the context of integration with family visiting and family counseling.


·        Review existing mechanisms for evaluating inmate eligibility for the Family Reunion Program, analyze their effectiveness, and develop recommendations for both improving and expanding inmate participation.


·        Review recommendations from facility family reunion staff relative to the benefits to be derived by individual inmates through participation in the Family Reunion Program, as evidenced by counseling interview findings and such inmates and their families positive family visiting experiences.


·        Assist the Director in making decisions relative to approving or disapproving applications to participate in the Family Reunion Program, performing necessary research to substantiate recommendations.


·        Assist in coordinating family visiting needs, such as transportation, housing, and security clearances, for families participating in the Family Reunion Program.


Administer the Family Visiting Bus Program which operates from a base of operations in New York City and Albany.


·        Establish schedule and ensure that initial scheduling and essential revisions are adhered to.


·        Resolve scheduling difficulties incurred in the transportation of individual families.



·        Implement necessary measures to deal with problems such as bus breakdowns, making necessary contacts to alleviate inconveniences to families, inmates, and facility staff.


·        Coordinate the processing of billings relating to the Bus Program, referring major problems to the Director.


Supervise subordinate staff.


·      Provide supervision, guidance, and oversight to subordinate staff, and intervene and resolve problems as necessary.


·      Determine and oversee staff assignments. 


·      Approve leave and track time and attendance.


·      Review, monitor, and evaluate staff performance. 


·      Complete performance evaluations.


·      Identify training needs and arrange for provision of training.


·      Manage and direct program activities by setting priorities and deadlines.





Promotion:   one year of permanent competitive or non-competitive service as a Correction Counselor, or in any Correction Counselor parenthetic; and one year of full-time experience overseeing a facility-wide or Statewide Family Reunion Program.




Date:  7/09





NOTE: Classification Standards illustrate the nature, extent and scope of duties and responsibilities of the classes they describe.  Standards cannot and do not include all of the work that might be appropriately performed by a class.  The minimum qualifications above are those which were required for appointment at the time the Classification Standard was written.  Please contact the Division of Staffing Services for current information on minimum qualification requirements for appointment or examination