Occ. Code 8405200









New York State Department of Civil Service


Classification Standard




Employment Counselors provide vocational counseling and career development information to individuals looking for employment. They provide basic job search skills; assess transferable skills; assist in vocational planning; provide job development training and other referrals; counsel individuals and groups with barriers to employment; and provide follow‑up services as needed. Employment Counselors also promote Department of Labor (DOL) services to the community and other interested parties. These positions are classified only in the Department of Labor.




EMPLOYMENT COUNSELOR: entry level; provides vocational counseling, career development knowledge and testing services for individuals and groups with a wide range of capabilities; and assists in finding employment opportunities for employed, unemployed and underemployed individuals.


EMPLOYMENT COUNSELOR (VETERANS): entry level; provides the same services as the Employment Counselor to veterans; conducts extensive outreach activities, provides training, information, and other community resources to veterans.


SENIOR EMPLOYMENT COUNSELOR: supervises the provision of employment counseling services to individuals or groups in need of services; serves as program specialists to staff; and may work with a caseload of clients with multiple barriers to employment (e.g.; individuals with serious disabilities).




Employment Services Representatives assist in the conduct of an employer relations program to promote the use of Department of Labor services.


Labor Services Representatives provide information and services to Unemployment Insurance (UI) applicants, process the more complex UI claims, analyze and apply pertinent laws, rules, and regulations to make determinations allowing or disapproving UI benefits, provide job placement services, select, and refer applicants to job opportunities, provide pertinent job market materials to applicants, and conduct group sessions to instruct applicants in job placement activities.  They also assist the general public, employers and government officials in the use of programs of the Department of Labor.


Senior Employment Consultants (Counseling) provide technical assistance and skills development training to staff who provide employment counseling and other labor exchange services. They also oversee the counseling program and other employment related services to special client groups such as youth.




EMPLOYMENT COUNSELOR: reviews applicant files for possible referrals; consults with and accepts referrals from within the office and from outside agencies; determines appropriateness of the referral; gathers information about work experiences, training and interests; discusses the testing program with applicants; selects and administers appropriate assessment tools and techniques to maximize individual performance; relates individual test results to suitable occupations and identifies the need for further development or specific training; formulates tentative occupational alternatives; schedules individual or group counseling sessions to help the client develop a plan for obtaining suitable employment; provides assistance in the use of electronic tools (Internet, resume' software, etc.) and other employment search resources; obtains, verifies, and analyzes vocational data; maintains records of barriers to employment, test results, and employment plans; discusses and attempts to resolve problems hindering vocational goals or employment; develops job opportunities through telephone solicitation, employer visits, or the job bank; follows up with employers to determine adequacy of on‑the‑job performance; may make referrals to a variety of support services, including financial; presents information about employment counseling services and training or about programs offered by the Department of Labor (DOL) to interested parties; assists with special events, such as media contacts, workshops, or job fairs as needed; may represent the DOL at meetings or conferences with other government agencies; and may supervise and train DOL and partner agency staff.


EMPLOYMENT COUNSELOR (VETERANS): performs the same services as the Employment Counselor; in addition, conducts outreach programs to provide training and insight in an intensive job development and training effort on behalf of veterans; assesses employability of veterans and disabled veterans through counseling; maintains an adequate caseload of veterans and disabled veterans through daily intake, screening of local office veterans and selective placement files, and referral arrangements with agencies serving veterans and disabled veterans.


SENIOR EMPLOYMENT COUNSELOR: analyzes and reviews with counselors individual caseloads and defines types of applicants to be seen; develops and implements procedures for referral to counseling; sets up monthly schedule of site visits; establishes work schedules for subordinate staff ensuring the appropriate mix of intake, job developments, and assessments; monitors movement of people through the counseling process; reviews records for complete information; arranges for program presentations during group intake sessions and group guidance sessions; oversees outreach efforts to at‑risk target populations; observes DOL operations and may suggest modifications in relation to counseling services; performs statistical analyses of staff production (referrals, placements, etc.) compared to policies and goals; discusses any failure to meet goals and recommends corrective action; audits interviews to evaluate counselor's interviewing skills and the use and interpretation of tests; evaluates group guidance and group counseling activities; assesses staff's ability to initiate and sustain group interaction; assesses the counselor's ability to facilitate critical thinking and problem solving skills of group members; assures that test administration conforms to standards; may inventory and order equipment and testing supplies for offices; initiates, prepares, coordinates, and delivers training and technical assistance to ensure that counselors are proficient in testing and counseling methods; communicates administrative changes, policies, and procedures; arranges for service providers to discuss programs to improve the referral process; develops a resource file of appropriate promotional materials for public relations purposes; prepares speeches, public service announcements, and promotions; conducts group tours of the local office; prepares monthly narratives and reports; and supervise staff involved in the provision of counseling services.






Open Competitive: A Master's Degree with an emphasis in counseling, social work, or psychology; or a Bachelor's Degree and 30 graduate credit hours in counseling, social work, or psychology; or a Bachelor's Degree supplemented by 15 graduate credit hours in counseling, social work, or psychology and two years of specialized experience.




In addition to meeting the minimum qualifications for Employment Counselor, the Employment Counselor (Veterans) must have served 180 days on active duty in the armed forces of the United States for purposes other than training and have received an other than dishonorable discharge.





Promotion: One year of permanent service as an Employment Counselor or an Employment Counselor in any parenthetic.


Revised:  4/02


NOTE:  Classification Standards illustrate the nature, extent and scope of duties and responsibilities of the classes they describe.  Standards cannot and do not include all of the work that might be appropriately performed by a class.  The minimum qualifications above are those which were required for appointment at the time the Classification Standard was written.  Please contact the Division of Staffing Services for current information on minimum qualification requirements for appointment or examination.