Occ. Code 8407110









New York State Department of Civil Service


Classification Standard





Labor Services Representatives (LSRs) provide employment services to job seekers and employers and provide information and services to Department of Labor (DOL) customers related to Unemployment Insurance (UI) benefits pursuant to State and Federal laws and regulations and program availability. LSRs are classified only in the Department of Labor. These classes are also established with parenthetics which are described in an attachment to this standard.




LABOR SERVICES REPRESENTATIVE:  entry level; elicits information from customers in order to direct them to appropriate services, performs a broad range of employment/reemployment services and determines eligibility and processes Unemployment Insurance claims.


            LSRs engage in frequent written and oral communications with customers, employers or their representatives, unions, government officials and other Department of Labor employees.  Work performance is characterized by a high degree of independence.  Incumbents rely on volumes of State and Federal Labor Law, regulations, policies and procedures as well as other manuals to perform their tasks.


SUPERVISING LABOR SERVICES REPRESENTATIVE:  typically supervises Labor Services Representatives and other staff; provides for the overall training of subordinate staff and is responsible for interpreting and conveying information regarding legal decisions and interpretations of Unemployment Insurance Law, employment and training legislation and related policies and programs.


Supervising LSRs are classified in accordance with the following staffing pattern:


Total Labor Service Unit Staff Including Supervising Positions

Authorized Number of Supervising Positions


4 – 7


8 --15


16 – 23


24 – 31


32 – 39


40 – 47


48 – 55


56 – 63


64 – 71


72 +



Supervising LSR positions may be classified for non-supervisory assignments that require a level of skill or technical expertise not normally expected of an LSR. Positions classified on this basis are characterized by an extraordinary degree of independence and programmatic responsibility.




Employment Counselors provide vocational counseling and career development information and training in basic job search skills to individuals looking for employment; assess transferable skills; assist in vocational planning; make referrals to job training programs; counsel individuals and groups with barriers to employment and provide follow-up services as needed; and promote services to the community and other interested parties.


Employment Services Representatives conduct community and employer relations programs to inform employers and community groups of job placement, counseling and related services offered by the Department of Labor; work with employers in job development and creation activities and provide information regarding various employer tax incentive programs.


            Unemployment Insurance Reviewing Examiners apply Unemployment Insurance Law, administrative rulings and precedent decisions to make determinations on worker status and employee coverage under the law, in relation to employer UI tax liability, experience rating and UI benefit claims.






When assigned to Employment Services, LSRs provide a broad range of services to job seekers and employers both on an individual basis and through group presentations. In providing services to job seekers related to employment, reemployment, training or labor market, LSRs:











When providing services to employers, LSRs:





·        Review job orders for completeness and compliance with the Equal Employment Opportunity Act and other regulations.


·        Use computerized job bank system to:


-          Communicate both orally and in writing with employers to confirm job order specifications and determine final disposition of job orders.


-          Match job seekers to job orders and communicate orally and in writing with job seekers to refer them to specific openings.


·        Develop job openings through promotional telephone calls or employer field visits.


When assigned to Unemployment Insurance, LSRs examine claims issues and make determinations to resolve complex or unusual problems related to eligibility for Unemployment Insurance benefits.  In determining whether disqualifying conditions exist, LSRs:














When assigned to the Unemployment Insurance Appeal Board, LSRs:


·        Supervise clerical staff who maintain the Unemployment Insurance Appeal Board calendars.


·        Assemble all relevant materials prior to hearings.


·        Answer questions about the Appeal process.


·        Prepare reports and keep statistical records.


·        Calculate fees for third party advocates.





·        Supervise professional and clerical staff through the development of a cohesive team that focuses on meeting Department needs by directing staff in a uniform approach ensuring the delivery of services to the agency’s customers.


·        Provide or arrange for training on a regular basis to update staff regarding changes in laws, rules or procedures.


·        Analyze and review statistical data from computer generated reports, or agency records.


·        Resolve specific complaints from claimants, job seekers and employers regarding DOL’s services or programs.


·        May research and prepare oral or written replies for the Commissioner of Labor in response to customer, employer or official government inquiries and/or complaints.


·        Disseminate information concerning DOL’s programs and activities through speaking engagements.


-          Represent DOL in local schools, providing occupational information to help students at all grade levels formulate vocational plans.



·        Testify at UI hearings and appeals concerning contested UI claims.










 Appointment requires completion of a two-year traineeship.


Trainee 1 


Open Competitive: A Bachelor’s Degree.


Transition: Department of Labor employee and two years' permanent service in a title allocated to Grade 9 or higher or one year permanent service in a title allocated to Grade 13 or higher.




Promotion:  One year of permanent service as a Labor Services Representative Unemployment Insurance Reviewing Examiner, Unemployment Insurance Investigator, Employment Counselor, or Employment Services Representative and all parenthetics to these titles.



Date:  12/02













NOTE:  Classification Standards illustrate the nature, extent and scope of duties and responsibilities of the classes they describe.  Standards cannot and do not include all of the work that might be appropriately performed by a class.  The minimum qualifications above are those which were required for appointment at the time the Classification Standard was written.  Please contact the Division of Staffing Services for current information on minimum qualification requirements for appointment or examination.                         







Positions of Labor Services Representative and Supervising Labor Services Representative are classified with the following parenthetics:


LABOR SERVICES REPRESENTATIVE (LOCAL VETERANS' EMPLOYMENT REPRESENTATIVE) provides information to veterans about available services and programs in governmental departments and agencies and  elicits information from customers to obtain employment for veterans and eligible persons as defined by Federal Law.




Appointment requires completion of a two year traineeship.


Trainee 1


Open Competitive: a Bachelor’s Degree AND


1.      A veteran who served on active duty for over 180 days for purposes other than training and received a discharge other than dishonorable; OR


2.      The spouse of a person who died of service-connected disabilities, the spouse of certain active duty individuals forcibly detained or listed as missing in action or the spouse of a 100% disabled veteran; OR


3.      A member of a reserve component under an order to active duty during a period of war or in campaign or expedition for which a campaign badge is authorized and received a discharge other than dishonorable.




Department of Labor employee and two years of permanent service in a title allocated to Grade 9 or higher or one year permanent service in a title allocated to Grade 13 or higher and 1, 2, or 3 above.


LABOR SERVICES REPRESENTATIVE (DISABLED VETERANS’ OUTREACH) identifies and provides job placement services and information to disabled veterans of all eras and eligible persons as defined by Federal Law.  In addition they provide outreach services to community and veterans organizations.  All Labor Services Representative (Disabled Veterans’ Outreach) positions are in the non-competitive class.




 Appointment to Labor Services Representative (Disabled Veterans’ Outreach) requires status as a veteran as defined by Federal statutes and completion of a three-level traineeship. 


Trainee 1


Two years of general office or business experience, one year of which involved public contact.


Trainee 2


A Bachelor's Degree or one year of experience counseling of veterans or in job placement and counseling work, or in planning, administering or monitoring  employment and training programs.


Trainee 3


No direct appointments are made at this level.


LABOR SERVICES REPRESENTATIVE (RURAL) promotes the use of all Department of Labor programs and services in the rural sector of a single or multi-county area with emphasis on placing agricultural workers in jobs and securing workers for agricultural employers. LSRs (Rural) are classified only in Employment Services where they provide a broad range of services to both farm and non-farm workers and agricultural employers including many of the previously described duties performed by LSRs classified without parenthetics.


Additionally they:


·        Advise agricultural employers of the availability of local labor to fill job orders during critical harvest periods, and determine the need to submit job orders for clearance to other states or areas.


·        Provide technical assistance to agricultural employers seeking workers including foreign labor and answer employer questions regarding specific sections of State and Federal Labor Law, rules and regulations pertaining to agricultural employment.


·        Inspect migrant farm worker housing to determine compliance with USDOL Employment and Training Administration (ETA) regulations.


·        Recruit agricultural workers.


·        Determine whether customers are Migrant Seasonal Farm Workers (MSFWs) and, if so, explain their rights as farm workers in New York State and direct them to supportive services in the area.


·        Visit migrant labor camps and provide a full explanation of all DOL services available to MSFWs.  Explain Employment Services complaint system and obtain any written complaints for referral to proper enforcement agencies.


·        Provide crew leader services including checking crew leaders for licenses, obtaining and issuing NYS Farm Labor Contractor Temporary Certificates and assisting crew leaders with paperwork for licenses and permits.


·        Evaluate the use and effectiveness of the DOL services on agricultural workers by personal visits, review of local office records, analysis of placement penetration and placement quality, use of ancillary services, cooperation with other organizations, and prepare evaluation reports required by the Employment and Training Administration (USDOL).




Open Competitive: two years of experience in a position providing employment related services to agricultural employees or farm workers in addition to meeting one of the following qualifications:


1.      One year of experience, in a position providing employment related services to agricultural employees or farm workers and three years of general agricultural experience.  Candidates qualifying under this option may substitute up to three years of college study for the “general agricultural experience” on a year-for-year basis; OR


2.      A Bachelor’s Degree in an agricultural program; OR


3.      Graduation from a two-year agricultural institute and two years of general agricultural experience; OR


4.      A Bachelor’s Degree and two years of general agricultural experience


OR Completion of a two year traineeship


Trainee 1


Open Competitive:  1, 2, 3 or 4 above.


Transition:  Department of Labor employee and two years' permanent service in a title allocated to Grade 9 or higher or one-year permanent service in a title allocated to Grade 13 or higher and 1, 2, 3 or 4 above.


SUPERVISING LABOR SERVICES REPRESENTATIVE (RURAL) is classified only in  Employment Services and reports to the Director of Rural Employment. Incumbents plan and supervise the work of a field staff of Labor Services Representatives (Rural) and Rural Employment Aides in a geographically defined area of the state. Supervising Labor Services Representative (Rural) performs many of the previously described duties of Supervising Labor Services Representative in providing a broad range of services to both farm and non-farm workers and agricultural employers.  Additionally they:


·        Develop implement and coordinate programs among multiple Employment Services offices and in cooperation with Regional Administrators within the assigned area to ensure integration of employment services with specialized agricultural services.


·        Conduct an intensive and continuous community and employer relations program to ensure the full utilization of services in a district or agricultural reporting area.


·        Develop and maintain liaison with counterparts in contiguous areas to provide for expanded exchange of information, labor and resources as appropriate.


·        Establish cooperative relations with rural and urban organizations and individuals to develop a better understanding of the services provided by DOL


·        Prepare crop activity description sheets used to accompany clearance orders to fully describe job activities to recruiting personnel in supply states.


·        Inspect employer provided housing in questionable or complex situations and interpret Federal Housing Regulations to employers and workers to improve understanding of the regulations in relation to interstate worker recruitment by DOL.


·        Consult with Research and Statistics staff to plan area surveys of agricultural labor workforce, wages, earnings, etc. in order to provide current and useful labor market information to agricultural industry employers and workers.




Promotion:  One year permanent service as a Labor Services Representative (Rural).