Occ. Code 8408200









New York State Department of Civil Service


Classification Standard


Employment Services Representatives conduct community and employer relations programs to inform community groups and employers of the placement, counseling, and related services offered by the Department of Labor  (DOL) and to promote the use of such programs for the benefit of the community and employers.


Labor Services Representatives are responsible for the examination of claims and the interview of claimants for unemployment insurance benefits and for interviewing, counseling and referral of applicants to appropriate job openings.


Employment Consultants apply specialized knowledge for the purpose of testing, selecting and referral of persons to gainful occupations.


EMPLOYMENT SERVICES REPRESENTATIVE assists in conducting community and employer relations programs; conducts surveys of public and private community agencies and local training facilities to obtain data concerning programs, groups served, facilities and types of assistance they may be able to render; contacts organizations and individuals to explain DOL programs and to enlist assistance and cooperation; assists in the job development program through employer and community contacts; main­tains liaison with community representatives to inform them of progress and status of programs, to follow up on progress of joint efforts, and to resolve problems; maintains liaison with local training facility representatives to develop training proposals adapted to the needs of applicants and requirements of the local labor market; prepares occupational information for use by counseling staff; responds to inquiries from the public; pre­pares reports to assist in the evaluation of progress and problems of the community or employer relations program, and recommends methods of improvement. QUALIFICATIONS: One year of permanent service as Labor Services Representative or Labor Services Representative (Rural).


            SENIOR EMPLOYMENT SERVICES REPRESENTATIVE   All positions at this level are earmarked for review.


ASSOCIATE EMPLOYMENT SERVICES REPRESENTATIVE, under the supervision of an area supervisor, conducts an intensive community and employer relations program in a major labor market area; or, in New York City, is responsible for either the community or employer relations program: conducts surveys of the use and effectiveness of the DOL programs in the labor market area through question­naires, visits to employers, and review of local office records; determines the actual and potential use of the DOL services by employers by analyzing such factors as placement penetration, quality of screening and placements, use of related services; contacts employ­er executives to acquaint them with the available programs and services and to. ascertain such factors as employment needs, personnel policies and practices, and need for labor market information; assists local office managers in established and conducting a comprehensive program of field visiting to employers to ascertain employer needs, to develop job orders, and to promote maximum use of DOL facilities; coordinates employer relations programs among local offices to insure integration of local office services with requirements of the total labor market area; establishes procedures to develop more, efficient exchange of job, applicant, and labor market information on employ­er hiring practices, requirements, needs and other pertinent data; consults with district labor market analysts to devise means of providing current and useful labor market information and projec­tions to area employers; develops and adapts promotional approaches for use in the labor market area by advising managers in development of presentations to employer associations, personnel groups and civic organizations on the role of the DOL; recommends plans for promoting the use of the DOL programs through local advertising media. QUALIFICATIONS: One year of permanent service as a Senior Employment Services Representative.



Reviewed:  7/03



NOTE:  Classification Standards illustrate the nature, extent and scope of duties and responsibilities of the classes they describe.  Standards cannot and do not include all of the work that might be appropriately performed by a class.  The minimum qualifications above are those which were required for appointment at the time the Classification Standard was written.  Please contact the Division of Staffing Services for current information on minimum qualification requirements for appointment or examination.