Occ. Code 8738900


director cert operations, M-3




New York State Department of Civil Service


Classification Standard





The one position in this title series is responsible for the management, coordination, and supervision of all activities and staff related to the operations of Correctional Emergency Response Teams (CERT) and various safety and security issues around the State.  CERTs are deployed around the State to address security issues involving correctional facilities, off-site locations, correctional staff, and civilians.  Other activities performed by the incumbent include: tracking and storing CERT equipment; monitoring operations centers; serving as a security specialist; liaison with other State agencies, jurisdictions, private companies, etc.; and monitoring the use of inmates crews.


This non-competitive position is only classified in the Department of Correctional Services (DOCS).  Incumbents at DOCS assist in the total care and confinement of inmates sentenced to the custody of the Department.  All incumbents perform various duties and functions in conjunction with the overall operation of a facility and/or location to which they are assigned.




DIRECTOR CERT OPERATIONS: non-competitive; management level; deals with a multitude of security coordination, logistical, and emergency issues throughout the DOCS system from Central Office.




Deputy Superintendents for Security Services are located at correctional facilities and are responsible for the overall enforcement of laws, rules, and regulations and as such, administratively direct all security functions to ensure the safety and security of inmates, employees, and visitors at the facility to which they are assigned.




Coordinate all Correctional Emergency Response Teams (CERT) both within and outside the Department.


-     As directed by the Commissioner, order CERT mobilization in the case of an incident at a facility.


-     Organize and supervise efforts of CERTs when deployed to assist other agencies in the case of a major disturbance or riot.


-     Coordinate CERT efforts with Crisis Intervention Teams to resolve hostage situations.


-     Develop additional CERT units at facilities approved by the Commissioner.


-     Plan and implement CERT operations for the purpose of conducting large-scale contraband control operations.


Supervise, develop, and train CERT staff.


-          Determine work assignments and priorities for staff; review, monitor, and evaluate staff and work products; approve leave, track time and attendance, and participate in performance evaluations; and train staff.


-          Select team members.


-          Monitor, evaluate, and correct staff effectiveness.


Track and monitor the inventory, maintenance, and storage of CERT equipment and supplies.


-     Responsible for the purchase and storage of equipment and supplies.


-     Make periodic inventories of equipment and supplies on hand.


-     Assure the storage location and facility is in compliance with Department policies.


Supervise the Communications Control Center (CCC).


-          Assist in development and upgrading of the FUI computerized unusual incident reporting system.


-          Supervise five command center Captains, monitoring time and attendance, training, and necessary qualifications.


-          Monitor unusual incident reports from correctional facilities for timeliness and accuracy.


-          Prepare monthly UI and Contraband Statistical Reports of selected incident types for the Deputy Commissioner for Correctional Facilities.


-          Monitor the proper logging and filing of all unusual incident reports.


-          Review all Ready Emergency Data (RED) book updates from correctional facilities and ensures R.E.D. books in command center are up-to-date.


-          Supervise training and monitor security on N.Y.S.P.I.N. computer terminals in CCC.


-          Monitor facility compliance with "operation preserve" emergency telephone line test.


-          Prepare necessary memorandums and policies pertinent to CCC operation.


Coordinate Statewide effort to ensure full and proper compliance with Agency Directive #4910.


-     In conjunction with the Deputy Commissioner for Correctional Facilities and the Departments Counsel Office, monitor system-wide compliance with Directive #4910 "Control of and Search for Contraband" specifically the Hurley vs. Coughlin consent decree.


-          Provide facility staff with appropriate training both at Central Office and correctional facilities to executive and line staff.


-          Review Captains and Deputy Superintendents for Security monthly monitoring reports from 12 facilities and provide appropriate direction for proper completion of report.


-          Audit correctional facilities to ensure facilities meet compliance standards and policies.


Serve as a specialist in the field of security and DOCS emergency operations.


-     Assist in the development of rules for inmates and employees.


-     Function as consulting member of pre-screening Central Office Review Committee.


-     Prepare draft of responses for inquiries on security matters for the Deputy Commissioner, etc.


-     May be required to inspect correctional facilities either personally or as a member of an inspection team.


-     Assist in the compilation of facility security personnel assignment information, staff planning, and the development of facility plant plans and security staff requirements.


-     Lecture at the Department's Training Academy.


-     Develop plans for facility physical plants security and training programs for correction officer recruits and additional other staff requiring security training.


Operate the Emergency Coordination Center (ECC).


-     Maintain and update equipment assigned to the EOCC.


-     Coordinate training of staff necessary to staff EOCC.


Generate weekly status reports.


-     Monitor timely receipt of weekly status report from all double bunked facilities.


-     Review all reports for accuracy.


-     Prepare monthly report for submittal to the State Commission of Correction based on compilation of all incidents at each reporting facility; in addition to statistical comparison of incidents at specific facilities as directed by the Deputy Commissioner for Correctional Facilities.


Coordinate emergency planning with the NYS Police, NYS National Guard, the Governor's Office, vendors, and local police authorities.


-     Contact the above in case of emergency to keep them informed of status of emergency.


-     Meet with the above to exchange information and keep informed of climate of correctional environment.


-          Interact with above to keep abreast of laws, policies, etc., that may have an effect on CERT Operations and to stay abreast of "state of the art" developments in the field of weapons and chemical agents.


Serve as liaison to the State Emergency Management Office (SEMO).


-          Interact with SEMO staff during activation of the State Emergency Coordination Center (SECC).


-          Provide and ensure an appropriate level of DOCS staff are trained to man DOCS SECC desk.


-          Review and advise the Deputy Commissioner and Commissioner regarding any SEMO request for DOCS resources.


-          Account for and track DOCS resources provided for emergency/disaster relief.


Provide oversight of Department facility radio and emergency response radio programs and FCC license requirements.


-          Monitor Department radio program staff.


-          Review and approve replacement radio systems and equipment.


-          Ensure inventory of all related radios and equipment.


-          Ensure appropriate training programs are in place related to maintenance and use of Department radio equipment.


Serve as the Departments National Incident Management System (NIMS) representative.


-          Develop NIMS/ICS initiatives consistent with Federal mandates.


-          Implement NIMS/ICS training programs for CERT and CIU teams as appropriate.


-          Coordinate with Office of Homeland Security representative regarding Federal mandated compliance metrics via FEMA NIMCAST.


-          Oversight of Departments ION Scan (Electronic Drug/Explosive Detection Unit) program.


-          Monitor utilization of ION Scan equipment and program staff.


-          Ensure adequate level of staffing and training in conjunction with current ION Scan technology and Department policy.


-          Review, investigate and respond to issues and complaints related to ION Scan testing and protocols.


-          Approve requests for equipment, machine maintenance and other related ION Scan supplies.


-          Maintain records related to ION Scan usage and statistical data.




Promotion:  two years of permanent competitive service in a security title allocated to Grade 20 or higher, or one year of permanent competitive service in a security title allocated to Grade 23 or higher.


Non-Competitive:  three years of experience in a position within DOCS, including one year of experience in a position allocated to Grade 22 or higher; or two years of experience as a Correction Lieutenant.




Date:  8/09






NOTE: Classification Standards illustrate the nature, extent and scope of duties and responsibilities of the classes they describe.  Standards cannot and do not include all of the work that might be appropriately performed by a class.  The minimum qualifications above are those which were required for appointment at the time the Classification Standard was written.  Please contact the Division of Staffing Services for current information on minimum qualification requirements for appointment or examination.