Occ. Code 8902600

 

MOTOR VEHICLE FIELD OPERATIONS SPECIALIST 1,

GRADE 18

8902600

MOTOR VEHICLE FIELD OPERATIONS SPECIALIST 2,

GRADE 23

8902700

                                    

New York State Department of Civil Service

 

Classification Standard

 

BRIEF DESCRIPTION OF CLASS SERIES

 

            Motor Vehicle Field Operations Specialists provide technical assistance and training to State and county employees in issuing offices of the Department of Motor Vehicles (DMV).  Training topics and instructional materials developed by incumbents may address new DMV practices, malfeasance prevention, detecting fraudulent documents, auditing and accounting of funds, and other related program topics.  Incumbents also conduct on-site management audits and may conduct productivity processing improvement studies. These positions require frequent travel and are classified only in the Department of Motor Vehicles.

           

DISTINGUISHING CHARACTERISTICS

 

MOTOR VEHICLE FIELD OPERATIONS SPECIALIST 1:  full performance level; develops and delivers on-site technical assistance and staff development programs; conducts on-site management audits; serves as liaison with elected County Clerks.

 

MOTOR VEHICLE FIELD OPERATIONS SPECIALIST 2:  first supervisory level; supervises and coordinates the field assignments of subordinate staff; assesses and prioritizes technical training and development needs for State and county office personnel; provides technical and procedural assistance to issuing or central office; oversees County Clerk liaison activities.

 

ILLUSTRATIVE DUTIES

 

MOTOR VEHICLE FIELD OPERATIONS SPECIALIST 1

 

Under the direction of a Motor Vehicle Field Operations Specialist 2 and working independently or as a member of a team:

 

-       Conducts training needs assessments by reviewing existing procedures, analyzing new laws and regulations, and discussing staff and program requirements with program managers.

 

-       Writes training manuals and curricula; conducts on-site training programs.

 

-       Provides technical assistance to issuing office staff on use of electronic databases and resources; auditing and accounting for funds; examination of applications and supporting documents; processing driver licenses and registrations; cashiering and data entry to create license and registration ownership records; and other related business topics.

 

-       Performs program analyses and evaluations of new initiatives or of changes to existing programs.

 

-       Identifies policy issues and potential problems or savings that might occur as a result of mandated or proposed changes.

 

-       Implements pilot programs to test new procedures or changes to the issuing office operating systems; coordinates the implementation of new programs and provides on-site support.

 

-       Conducts on-site management audits or productivity improvement studies of local issuing offices; prepares written audit reports and provides feedback and recommendations to management.

 

-       Prepares written materials for dissemination to central office and the field issuing offices on a wide variety of program operations issues such as emergency processing instructions or changes to existing procedures.

 

-       Serves as liaison with elected County Clerks and assists them with the adoption of standards that are mandated by State Motor Vehicle Law and regulation.

 

-       Performs other related duties as assigned.

 

MOTOR VEHICLE FIELD OPERATIONS SPECIALIST 2

 

Under the direction of a Motor Vehicle Program Manager:

 

-       Coordinates, schedules and monitors the field activities of subordinate staff.

 

-       Oversees and prioritizes the delivery of training programs.

 

-       Reviews training programs, including course content, method of presentation, curricula development, training materials and manuals; identifies and recommends methods for improvement when necessary.

 

-       Develops and delivers specialized training courses tailored to meet the unique needs of issuing office and operations staff when needed.

 

-       Approves the use of outside vendors for training that cannot be provided by the Department.

 

-       Provides technical and procedural support and guidance to issuing office managers and supervisors regarding Motor Vehicle programs and legislative mandates that may be of a more complex or sensitive nature.

 

-       Ensures that a full level of coverage is provided for monitoring and training activities when new programs are implemented.

 

-       Conducts field visits.

 

-       Acts as liaison between the central office and issuing offices in the design and implementation of processes for new and revised programs which impact office operations.

 

-       Represents the Department at meetings with issuing offices' staff and elected officials such as County Clerks.

 

-       Monitors liaison activities with County Clerks related to county issuing office compliance with the State Motor Vehicle Law, the Commissioners Regulations, and procedural changes.

 

-       Prioritizes and provides technical assistance to subordinate staff in the conduct of management audits and productivity improvement studies; reviews subordinates recommendations for issuing offices specific problems or needs.

 

-       Assesses staff performance by reviewing lesson plans, observing teaching techniques and reviewing participant evaluations.

 

-       Prepares performance evaluations, discusses performance problems with staff and suggests corrective measures where appropriate.

 

-       Represents the Office for Operations at Department meetings or on project teams to provide information on procedures, policies and/or system processing.

 

-       Negotiates with Data Processing and other central office divisions regarding requests for changes, enhancements and corrections to the systems that impact issuing office transactions processing.

 

-       Serves as a resource and consultant to other central office divisions regarding the implementation of legislative mandates, regulations, policies and Departmental priorities.

 

-       Prepares program status reports for management and recommends alternative or new development programs where appropriate.

 

-       Performs other supervisory duties as required.

 

MINIMUM QUALIFICATIONS

 

MOTOR VEHICLE FIELD OPERATIONS SPECIALIST 1

 

Promotion:  one year of permanent competitive or 55b/c service as a Supervising Motor Vehicle Representative 1 or Supervising Motor Vehicle Representative 2.

 

MOTOR VEHICLE FIELD OPERATIONS SPECIALIST 2

 

Promotion:  one year of permanent competitive service as a Motor Vehicle Field Operations Specialist 1.

 

 

 

 

 

Date:  9/05

 

 

 

 

 

 

 

NOTE:  Classification Standards illustrate the nature, extent and scope of duties and responsibilities of the classes they describe.  Standards cannot and do not include all of the work that might be appropriately performed by a class.  The minimum qualifications are those that were required for appointment at the time the Classification Standard was written.