Occ. Code 8918510
MOTOR VEHICLE OFFICE MANAGER, GRADE 23
New York State Department of Civil Service
DESCRIPTION OF CLASS
Office Managers are responsible for the overall management of the daily operations
of a District Office, directly supervising, monitoring and auditing the
identification, licensing, registration, enforcement and, where applicable,
testing and investigation activities. Incumbents are also responsible for the
delivery of accurate and effective service to the general public, central
operating Divisions, County Clerks, local Driver Safety Organizations, federal
government agencies and various police and law enforcement agencies. Positions
in this class exist only in the Department of Motor Vehicles (DMV).
MOTOR VEHICLE OFFICE MANAGER: full performance
level; oversees and monitors all operations of a Motor Vehicle Issuing Office; exercises
supervisory responsibility for a staff of up to sixty; exercises a high degree
of autonomy and discretion in carrying out duties within an assigned District Office;
acts as liaison between the Department of Motor Vehicles and local county DMV
issuing offices, community and private driver safety organizations and law enforcement
officials as needed.
Under the general direction of a Motor Vehicle Program
the issuance of learner permits, non-driver identification cards and
driver licenses to motor vehicle applicants.
the registration of vehicles.
the receipt and accounting of monies paid by the public.
the delivery of courteous and accurate service to the general public.
personally to the more complex or sensitive situations from the public, and
takes appropriate actions to resolve issues.
the operation of terminal devices in the issuing offices, ensuring the
efficient operation of all office equipment such as computer terminals,
telephones, cameras, fax machines, multi-function photocopiers,
stand-alone customer operated kiosk devices, and printers.
schedules and supervises the workload of subordinate staff; provides for
flexibility of work assignments in order to accommodate scheduled and
unscheduled absences or abrupt changes in programs and/or policies.
the assignment of personnel; oversees the evaluation of employees
performance; and directs the hiring of qualified staff at all levels
within the office.
for the training and cross training of all members of his/her staff.
closely with agency labor relations staff and local union representatives
to resolve labor/management issues.
continuous studies of office operations in order to forecast and improve
office operations and work processes.
qualitative and quantitative work standards for the Office, revising
priorities and assignments as needed, and reassigning staff as needed to
ensure functional coverage and equitable work distribution.
the Testing and Investigation and Traffic Violations Bureau clerical units,
where applicable, for coverage of tasks, responsibilities, staffing and
delivery of accurate and courteous service to the public.
with supervisor concerning problem areas related to internal office
operations, conflicting instructions from Central Office Divisions, or
complaints from the public and prepares recommendations for the resolution
of such issues.
or as part of a team, assists in the formulation, drafting and
recommendation of modified or new operational policies affecting District
with the building landlord and/or private contractors regarding the
provisions of the lease for the cleaning and maintenance of the office,
building repairs, snow and trash removal, and improvements to the physical
plant including but not limited to painting, electrical, and plumbing
conjunction with the District Director, consults with the Office of
General Services, executive management, building landlords and private
contractors during office renovations and/or relocations.
contact with various contractual vendors, such as armored car couriers,
security firms, and alarm companies, to ensure the delivery of contracted
building and transaction processing vulnerabilities to ensure a safe
working environment and to maintain the integrity of DMVs documents and
responses and oversees activities during building emergency situations.
correspondence and consults with various individuals and organizations on
all phases of agency operations.
conjunction with the District Director, assists the various county issuing
offices in resolving operational problems, interpreting the Vehicle and
Traffic Law, and the Commissioners Regulations and Department procedures.
requested, speaks to various municipal, county and public groups regarding
new and existing programs, as well as the many aspects and workings of
and monitors all accountability, auditing and security procedures/policies
are properly followed to ensure that the optimum level of accountability,
auditing and security is maintained.
audit records of license, registration and enforcement processing.
VEHICLE OFFICE MANAGER
One year of permanent
competitive service in a position allocated to Grade 17 or higher.
NOTE: Classification Standards illustrate
the nature, extent and scope of duties and responsibilities of the classes they
describe. Standards cannot and do not include all of the work that might be
appropriately performed by a class. The minimum qualifications above are those
which were required for appointment at the time the Classification Standard was
written. Please contact the Division of Staffing Services for current
information on minimum qualification requirements for appointment or